Website log in errors, form errors, when I challenged BCC customer service I was told it was my computer that had an issue not their site!. Appalling service Appalling local authority. They don't know... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Failed bulk waste collection due to operational issues ( no staff ) Don't take money if you can't complete the job and let customers know when you have no intention of fulfilling your job. G... See more
I'm appalled that Equans employees are paid to stay home, provided with vans, and receive good wages. It's even more frustrating knowing that Birmingham Council is responsible for covering these ex... See more
Absolutely appalling. I drove through the clean air zone and paid for the charge. I got sent a penalty charge. I disputed it and sent in payment reference plus screenshot of my payment. It took... See more
Company details
Information provided by various external sources
Birmingham City Council is the local government body responsible for the governance of the City of Birmingham in England, which has been a metropolitan district since 1974.
Contact info
Waterloo Street, Birmingham, United Kingdom
- birmingham.gov.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The great reset indicates I need 3 new…
The great reset indicates I need 3 new email domains to state this .
It's now pretty much confirmed
Come on I'm calling you out.
Birmingham council reduced by 50 percent the council tax support to severely mentally ill people designation as m
This council is as close to nazism as its possible to get.
S greathead .
George Orwell states labour is not a socialist party.
Birmingham City council will not care…
Birmingham City council will not care even if i give them one star. They are very rude. I have paid them clean air zone penalty charge and they are sending me the same pcn again and again. Please help anybody!
Birmingham Shhty Con-Useless council
When a company as large as B.C.C doesn't have the decency to even reply to one comment here on trust pilot.
That shows you one thing...
That they don't give a S..t
And that's the bottom line they really don't.
The inner city is plagued with rats as big as rabbits, cockraoch landlords and cockraoch infested, damp, smelly, unkept,old excuses for a house.
The inner city streets meet you with the smell of 9 months worth of un-removed and untreated bin waste.
If the wind blows whilst you're out for a lovely walk in the street, you'd better wear PPE mainly eye protection to prevent all the dirty dust from entering you eyes.
Also a good knee high pair of Wellington boots, not because of all the rain we get, but because of all the human feces left behind and all of the thrown out rubbish from 1985... yes 1985. Plastic everywhere!
What else?
Ah... looking for a home or place to rent? From B.C.C?
WHOOPS...we've lost your 10 year waiting list application. Oh never mind you can always re-apply.
I might write a book about my experience in Birmingham City and the so-called council.
I'm sure there was some other things I wanted to mention, but hey! You get me drift!
As yes! How could I forget!
The AQI.
AIR QUALITY INDEX .
The air here in inner city Birmingham has the odd scent of burnt metal. They usually pump it out at night time.
But when they are really tired they just pump it out in the day. So I'd wear a gas mask if possible to protect you from the toxic fumes that can be smelt for miles.
Now I feel a lot better that that off my chest. I can sleep well now.
Birmingham S.ity Council thank you for nothing and you deserve the same you've given to all of your residents.
I won't touch down on corruption because I'm not going to continue this message.
But yes in a nutshell. Birmingham City really nice place to not visit.
I’m really frustrated at the neglect…
I’m really frustrated at the neglect from Birmingham City Council and the blatant lies they tell us. I’ve been a tenant in this house for over 10 years and they’ve let this house get damaged due to not ensuring that their contractors are doing an adequate job (which they are not. FORTEM). They ignore complaints made, they avoid their responsibilities as a landlord and they are ignoring my requests also. I can see that there’s something definitely some foul play going on between the council and their contractors as they say they have so many repairs jobs but whenever I want a repair, the workers either fail to turn up or they have to do the job again because they didn’t do the repair properly in the first place. This wasn’t an issue about ten year ago as they used to follow through with what they promised but now you cannot rely on them at all.
Paid for a bulky waste collection over…
Paid for a bulky waste collection over two weeks ago, they were supposed to pick it up on 11th July. Today is the 4th of august it’s still on my front garden . Made several phone calls , but to no avail . Day light robbery . Why offer this service if they can’t deliver
UPDATE They still have not collected my rubbish, have now made a formal complaint it’s now 4th of august
Paid £200 Council tax on 9th January
Paid £200 Council tax on 9th January. After loads of phone calls and Copy of receipt sent to them still nothing. It's now 24th July and still not allocated to my account. Absolutely disgusting
Customer service is appalling your…
Customer service is appalling your handler was shouting down the phone to me simply because I had difficulty understanding. Not everyone understands things quickly some of us do have learning difficulties.
Needs a Shake up Birmingham Council FINES!
Birmingham Council we pay thousands of pounds but the streets of birminngham is dirty and smells roads are full rubbish pavement people are dumping rubbish no fines ..back in the old days roads were more cleaner it's like India Slums come to Mostyn road Stafford road flithy nasty is the same everywhere. If ask the public to take photos videos of people dumping rubbish and fine the people the streets would be more cleaner people dustbins on streets to stop someone parking outside there house leaving bins outside property too all week on my street 21 Mostyn road b21 9dz needs to be £1000 fine I'm partly sighted I'm being complaining to Council nothing getting done so you can't rely on birminngham city council keep paying money ...
Sandwell council bus lane ticket which was paid £50
Sandwell council this about a bus ticket was issued to me I didn’t receive the first ticket which was £30 then the fine went up to £90 to get them off my back I was silly and agreed so I pay payments which totalled to £50 sadly they wanted £90my mom
Was unwell and sadly passed away so my head was all over the place Sandwell council have passed this on to a bailiff My dads house received an extremely threatening letter and in over the phone phone threatening removal of goods how awful if the Sandwell not reminding no correspondence I have now had to contact the courts for an out of time form to appeal honestly don’t these bus lane fines cause enough people in uk problems how greedy of them £50 was enough money for them! The bus lane was hardly visible absolutely disgusting! My father is 84 years old and does not need bailiffs on his door! I don’t blame them I blame the Sandwell council there rude on the phone there constantly on the phone engaged you can never get through after an hour of trying I finally did and they advised me to ring the courts! Sandwell council you’re rude greedy and you should be ashamed allowing people to be bullied over a bus lane ticket! Seriously i hope this is resolved asap I have spoken to the baliffs it has been put on hold for week I just can not believe it greed and no organisation they don’t care my poor dad I don’t live at the address just my Mail
Goes there case I’d 6417525 client reference SD71249307 Balifs used were Newlyn PLc Northampton they talk to you like you’re a bad criminal without knowing the full story! Shame on both companies they want 359 how could anyone afford this something so small has turned into this mess caused a lot of unnecessary stress
hat happened to people's freedom
What happened to people's freedom
You have to pay to enter Birmingham in your car
If you go back into Birmingham the next day you have to pay again.
Then the roadworks are absolutely ridiculous if you don't know your way around Birmingham you go around in circles four times.Then to add insult to injury you get fined for apparently being in a bus lane when it's clearly a bus lane to the right of you and your in the opposite lane....
Stick Birmingham city centre where the sun doesn't shine I won't ever be back.
Absolute scam company.
Absolute scam company.
Received a clean air charge even know we turned off before the clean air zone which was advised on a council sign.
We've got dash cam footage of this but they have a camera on top of the turn off? Useless.
IF I COULD GIVE ZERO I WOULD THE…
IF I COULD GIVE ZERO I WOULD THE BIGGEST MOTORIST RIP OFF I HAVE EVER KNOWN DONT BOTHER TO APPEAL WHEN YOU GET A PENALTY NOTICE BECAUSE THEY STILL INCREASE THE FINE WHILST YOUR WAITING FOR THE OUTCOME !! BIRMINGHAM COUNCIL ARE NO JOKE EVEN LONDON DOES NOT INCREASE FINE I WILL NEVER GO INTO BIRMINGHAM AGAIN THANK YOU YOU HAVE DONE ME AFAVOUR COUNCILS LINE THEIR OWN POCKETS
Appalling
Appalling. They cancel your direct debits and accuse you of not paying. Then claim you haven’t paid for previous years.
They hide parking zone restrictions far away on tiny signs.
Totally corrupt, untrustworthy and held to account by no one.
Greedy scum.
I suspect fraud within Birmingham city council
I made an application in Dec 2022 for a discretionary housing benefit payment. In Feb 2023 I was awarded a small amount of assistance. The payment was never sent to my landlord, this is 5 months later and after contacting them many times, I was notified that they had made an error and that the payment will be sent after the end of June. I have been given other dates previously and the dates pass and the payments are never sent. I suspect some sort of fraud is occurring internally at Birmingham city council that needs to be investigated. If payments are being issued to people and never sent followed by excuse after excuse something is very wrong!
I live in Leeds I have never been to…
I live in Leeds I have never been to Birmingham before and now I have been taken to court over clean air zone. Their cameras must be bad as if u look in the picture they sent me it’s a different car and it gets even worse not my number plate the last digit is wrong not even same colour I’m going to start a counter claim and sue them for stress
Welcome to Birmingham - We have now fined you £240, have a nice day
As I don't live in or around Birmingham I had no idea there was a Clean Air Zone charge. We were just visiting for an event and stayed overnight, but now we've received 2 Penalty Charge Notices for £120 each for being 'within the zone'.
Driving into Birmingham concentrating on sat nav and lane changes, we didn't notice any signs but, assuming there are some, they certainly aren't very clear.
What is interesting is that Birmingham City Council obviously have your details to send you the fine, but don't contact you with a reminder to give you chance to make the payment within the 6 days you are allowed, as stated on the PCN. That strongly suggests they aren't as worried about the clean air, but how much money they can fleace from unsuspecting motorists.
So, now we know that there is a clean air zone in Birmingham, and next time we go we will need to pay it, but obviously we will try and avoid going to Birmingham if at all possible in the future as it is clearly run by a council that doesn't really want people to visit.
Thanks Birmingham City Council, you're setting a great example.
Watch out the council can cripple and crush you with the clean air charge
The council has a terrible/horrific approach to clean air zone fines. We have been fined over £2000 today from a debt collection agency which needs to be paid in a few days. This was the first we heard about any problem or charge! What if we were not in, we could find people at our door taking our stuff without any idea. There has been NO other contact from the council across 2 years which these fines relate to. The dates of the letters/offences go back 2 years yet only now do we get 8 letters for the clean air zone charges plus fees for the debt agency. Across these 2 years we paid each week and missed 8 occasions. This is not acceptable - What company or place would treat people like this!? I would like my money back please council - there is no justification for the action taken again me.
I regret Moving to Birmingham because…
I regret Moving to Birmingham because of these people.
I have never lived anywhere else in the UK, but I wish I did not choose Birmingham. Not only are they heartless and ruthless. They are the most uncoordinated organisation I have had to deal with in Birmingham.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


