Great images. Wifi has to be really strong to maintain an uninterrupted live feed. The Hummngbird Duo has AI bird identification which seems accurate so far. That said you get false motion alerts... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The camera and feeder have been educational: a lot of fun. The only downside to the feeder is the difficulty cleaning inside the hopper. The AI bird recognition is another matter. It only recogni... See more
Company replied
I LOVE my new Birdfy Humfeeder!! I love watching birds and this takes it to the next level! I put it out yesterday and had my first ruby-throated hummingbird show up within a couple of hours. So exc... See more
Company replied
This feeder is a fantastic, affordable hobby for the whole family. It’s easy to assemble and captures clear pictures of all the cute, unique birds in my area. I use it to share daily updates with my n... See more
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Company details
Written by the company
In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
24/7 Dedicated Support
Written by the company
- We're committed to our customers!
- If you’re having any issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
US Free Shipping
Standard Shipping: 3-7
Under normal circumstances, your product will be processed and dispatched within 48 hours.
Contact info
1055 East Colorado Boulevard, 5th Floor Pasadena, 91106 , Pasadena, United States
- (+1)866-749-0567
- support@birdfy.com
- birdfy.com
Limited Time Price Drop! Don't Miss Out!
4.2
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Birdfy
Hi Karl,
Thank you so much for the kind words. We're thrilled to hear that your ordering experience was smooth and that your delivery arrived quickly. We hope you enjoy your Birdfy product, and we look forward to serving you again!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Reply from Birdfy
Hi Martha,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived quickly and that the setup was a breeze. It makes our day knowing that the birds are already enjoying it!
If you ever need anything, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help!
Happy bird watching! 🐦
Regards,
Birdfy
Reply from Birdfy
Hi Brenda,
Thank you for your feedback! We're glad to hear that the online ordering process was quick and easy for you. We always strive to make the shopping experience as seamless as possible!
If there's anything else we could have done to make your experience even better, we'd love to hear from you. Please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers) — we're always happy to help!
Happy bird watching! 🐦
Regards,
Birdfy
It was super easy to order the…
It was super easy to order the replacement piece I needed for my Birfy bird feeder. Arrived quickly!
26 March 2026
Reply from Birdfy
Hi Ann,
Thank you so much for your kind words! We're thrilled to hear that ordering your replacement piece was a smooth experience and that it arrived quickly. Making the process as easy as possible for our customers is always our goal!
If you ever need anything else, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦
Regards,
Birdfy
Website was easy to use
Your website was very easy to use and we received our part quickly and in good shape.
26 March 2026
Reply from Birdfy
Hi Sherry,
Thank you so much for your kind words! We're delighted to hear that our website was easy to navigate and that your part arrived quickly and in great condition. Making the shopping experience as smooth as possible for our customers is something we truly care about!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦
Regards,
Birdfy
The website is extremely easy to…
The website is extremely easy to navigate, I quickly found the replacement piece I needed for my birdfy and was surprised how quickly I received the item!
25 March 2026
Reply from Birdfy
Hi Chrissy,
Thank you so much for your wonderful feedback! We're thrilled to hear that our website made it easy for you to find the replacement piece you needed for your Birdfy. We work hard to ensure a seamless shopping experience, and it's great to know that our fast shipping exceeded your expectations.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Reply from Birdfy
Hi Jamie,
Thank you so much for your kind words! We're thrilled to hear that your delivery was fast and that you're happy with the quality of your purchase. We always strive to provide the best experience possible for our customers, and it's wonderful to know we hit the mark!
If you ever need anything, don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Regards,
Birdfy
Wonderful Experience!
I have a Birdfy birdhouse and feeder and I love them! I've bought them as gifts for others because they are so much fun. I had a wonderful experience with their service team recently. The piece that holds the camera on my feeder broke as I was trying to reset the camera. I asked birdie if I could purchase a replacement part, they responded immediately and started the review process. Within a day they got back to me to let me know they were sending me a new feeder! This was so unexpected! They truly stand behind their products! I highly recommend their products!
25 March 2026
Reply from Birdfy
Hi Cristine,
Thank you so much for your kind words. We're thrilled to hear that you're enjoying your Birdfy birdhouse and feeder, and how thoughtful of you to share them as gifts! We always strive to stand behind our products and ensure our customers have the best experience possible, so it truly warms our hearts to know our service team could resolve your issue so quickly. Your recommendation means the world to us!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
My first Birdfy feeder is about 3 years…
My first Birdfy feeder is about 3 years old, it was one of the first advertised. I had to replace it twice due to it would not connect to the internet . My Hummingbird feeder that I got next, I had to replace once. I recently purchased a new feeder and have had no problems, I think you have finally worked out the kinks. The first one, the antenna broke off and there is no way to repair it. That camera will only work if its inside, it won't connect to the internet when its outside. Because of my sharing my first few videos, I know of 12 to 15 people in my community who contacted me, I gave them your name and they have ordered Feeders with a camera. I had good Customer Service when my cameras would not work, and they were quick to replace the faulty one, and I returned it to your company. I just wish I could replace the antenna on the first one, because it is my oldest, but not I can't use it.
30 March 2026
Reply from Birdfy
Hi,
Thank you so much for your loyalty and for sticking with Birdfy over the years! We truly appreciate your patience through the early challenges, and we're thrilled to hear that your newest feeder has been working great — we have worked hard to improve our products and it means a lot to hear that it shows!
We're also blown away by your support in spreading the word to 12–15 people in your community — that kind of word-of-mouth recommendation means the world to us!
Regarding your original feeder with the broken antenna, we completely understand how frustrating that must be, especially since it holds sentimental value as your first one. Please reach out to our customer support team directly and we'll do our best to explore any available options that might help get it working again for you.
Regards,
Birdfy Team
Easy to find what I wanted
Easy to find what I wanted. Great sales price. Fast shipping.
31 March 2026
Reply from Birdfy
Hi Linda,
Thank you so much for the kind words! We're delighted to hear that you had an easy time finding what you were looking for, and that you're happy with the pricing and shipping speed. We always strive to make the shopping experience as smooth and enjoyable as possible!
If you ever need any assistance, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Regards,
Birdfy Team
Birdfy is a great product
Birdfy is a great product, well built. Fun and entertaining. I purchased one for a friend.
24 March 2026
Reply from Birdfy
Hi Kjell,
Thank you so much for the wonderful feedback! We're thrilled to hear that you're enjoying your Birdfy feeder. Well built, fun, and entertaining is exactly what we aim for! How thoughtful of you to purchase one for a friend too! We hope they enjoy it just as much as you do.
If you or your friend ever need any assistance, don't hesitate to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!
Regards,
Birdfy Team
Easy to install and camera is fully charged
Easy to install and keeps the camera fully charged. Works great and such an easy solution to not have to pull it down periodically to charge.
24 March 2026
Reply from Birdfy
Hi Todd,
Thank you so much for the wonderful review! We're thrilled to hear that you're enjoying the easy installation and the convenience of the self-charging feature. That's exactly the kind of hassle-free experience we designed it for.
If you ever have any questions or need assistance, feel free to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching! 🐦
Regards,
Birdfy Team
Still waiting...customer service is terrible
I've only gotten one out of the two items I ordered. There has been no communication unless I initiate it. they even made sure to ask me for a review, before they even said anything about the status of my second item. A week and a half later, I still don't have the second feeder, and all I keep being told is that the issuehas been escalated. They've given me no other information and status of the order is not on their site and app. Horrible customer service. Would not recommend at this point.
19 March 2026
Reply from Birdfy
Hi JC,
We’re truly sorry for the inconvenience—this is not the experience we want for you. We understand how frustrating this situation must be, especially with the lack of updates.
Please know we truly want to make this right. Our Tier 2 technical team is currently looking further into the status of your package, and we’ll provide you with an update as soon as possible.
Thank you for your patience and understanding.
Kind regards,
Birdfy Team
Screws didn’t fit machined holes
There is a lot of machining in the poles. One of the holes is machined too big. It took me a long time to find a screw that would fit in the hole that was machined way too big.
23 March 2026
Reply from Birdfy
Hi Chris,
Thank you for your feedback, and we're sorry to hear about the issue with the machined hole in the pole. This is certainly not the quality standard we aim for, and we completely understand how frustrating it must have been to spend time searching for a fitting screw.
We'd love to make this right for you. Please reach out to us directly via Birdfy Chat, email, or phone support (available for US customers) so we can look into a replacement or resolution for you as quickly as possible.
We appreciate your patience and hope to turn this experience around for you!
Warm regards,
Birdfy
The representative was outstanding!
29 March 2026
Reply from Birdfy
Hi Gene,
Thank you so much for your kind words! We're thrilled to hear that our representative made such a great impression. Providing outstanding service is what we strive for, and it's wonderful to know we hit the mark for you!
If you ever need anything in the future, don't hesitate to reach out. We're always here to help! Happy bird watching! 🐦
Regards,
Birdfy
This is a great company
This is a great company. Very prompt at answering and taking care of any problems. I enjoy all my Birdfy cameras and will recommend this brand to everyone.
14 March 2026
Reply from Birdfy
Hi Charlotte,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're enjoying your Birdfy cameras and that our team has been prompt and helpful whenever you've needed us. Customer satisfaction is our top priority, and it truly warms our hearts to know we've hit the mark for you!
Your recommendation means the world to us. If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Best and easiest customer service i can…
Best and easiest customer service i can recall. I went through their steps without resolution for my issue- so they made it right. I am impressed!
29 March 2026
Reply from Birdfy
Hi Mike,
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to make things right for you. While we always aim to resolve issues on the first try, we're glad we could find a solution that worked for you in the end. Your satisfaction means the world to us!
If you ever need anything in the future, don't hesitate to reach out. We're always here to help! 🐦
Regards,
Birdfy
Ebony model cheap wood/poor customer service
Ebony model has cheap wood and the instructions state that the CUSTOMER must seal it before use.
Came with the metal grate jammed into the birdhouse and nearly cut my hand just prying it out and putting it in it’s correct slot.
The misplaced metal grate put a dent/crack in the door.
Lack of antenna limits where it can be placed.
Customer service has been fighting with me tooth and nail just to return it and pay for shipping it back
Awaiting contact from a”second level” person
21 March 2026
Reply from Birdfy
Hi Jeffrey,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want for you, and we genuinely want to make this right.
We understand your concerns regarding the product quality and the difficulty you’ve experienced, and we truly appreciate you bringing this to our attention.
Please allow some time for our Tier 2 Technical Team to review your case. They will get in touch with you and work toward a suitable resolution as soon as possible.
Thank you for your patience and understanding.
Kind regards,
Birdfy
I really want to love these devices but…
I really want to love these devices but I think the two birdfeeders I have are first generation and just full of quirks that have since been worked out in later models. I don't know...but it has been one disappointment after another. The latest is that I ordered a solar panel from you so I don't need to constantly take them down and charge them. I ordered the panel with the splitter for two birdfeeders. It does not work. First, the splitter cords are so short I can't imagine they work for anyone. Why would you make them so short knowing that people are going to be connecting two birdfeeders?? Next, the USB C plug would fit into the charger on the back of the birdfeeder but the plastic around the port won't allow it to fit. The port at the top of the camera will fit, but again the cord is so short it sticks up and won't allow the plastic cover over the ports to close, thereby exposing it to weather. The feeders are not really worth all the hassles. I am so disappointed.
22 March 2026
Reply from Birdfy
Hi Dorothy,
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience you’ve encountered. This is not the experience we want for you.
We genuinely want to make this right. I will be sending you a follow-up email shortly so we can provide a resolution and ensure everything is properly addressed for you.
Thank you for your patience and for giving us the opportunity to assist. If you need any immediate assistance, please feel free to reach out through Birdfy Chat, email, or phone support (available for US customers).
Warm regards,
Birdfy
Reply from Birdfy
Hi Joseph,
Thank you so much for the wonderful feedback, Joseph! We're thrilled to hear that your solar charger is working perfectly. We hope it keeps your Birdfy feeder powered up and brings you endless joy watching your feathered visitors!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
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