BINIBAMBA Reviews 133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as luxurious, soft, and well-made, with many noting their durability and stylish design. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, helpfulness, and personalized approach from the team. However, some customers also noted issues with product quality, such as defects, loose wool, or threads sticking out, suggesting occasional lapses in quality control. Conversely, a small portion of people were dissatisfied with customer service, describing it as appalling in some instances.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful materials, design,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestio... See more

Rated 5 out of 5 stars

Obsessed with the Quality! 5/5 Stars I am absolutely thrilled with my recent purchase from Binibamba! I purchased the moon puffmuff alongside the cloud booties and the cloud snuggle suit. The qual... See more

Rated 5 out of 5 stars

The incredible Hannah, from Customer Service not only rectified MY error regarding a pre-order item but she went out of her way to ensure my order arrived in time before my travels. This is what sets... See more

Rated 5 out of 5 stars

Really great product, such high quality - I ordered the wriggle mat and it’s so luxurious and gorgeous. Had a small issue that the free tote didn’t arrive with it and Hannah in customer service sorted... See more


Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Fashion Accessories Store

Written by the company

At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

133 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing amazing amazing

Amazing amazing amazing! Number one baby product (the smuggler) and number one mummy product (the pram muffs) and my most recommended products to new mums! I love them so so much, so versatile and soooo comfy for my baby who loves to sleep in his pram!!!

26 October 2024
Unprompted review
Rated 1 out of 5 stars

Pushchair does not collapse with liner installed

Purchased a buggy liner/‘snuggler’ but quickly realised that when installed in my Joie Finiti Signature pushchair, it won’t collapse down at all.. therefore cannot be stowed in cupboard or taken in the car if liner is on pushchair.

I reached out to the team on Instagram and after some back and forth they have confirmed the buggy should collapse 90% with the liner installed. As this was not the case for me I asked if it was possible to return the item as it is not fit for purpose. I was told this is not possible.

This is a luxury purchase for me- I took time to think it over and really did ‘treat myself (& baby). I now have an item I cannot use for a considerable sum with no option to return.

Binibamba have said there is ‘no more they can do’ for me. They have not done anything to try and help. I feel upset, disappointed and totally uninvested in the brand.

If you have a Joie Finiti Signature pushchair avoid purchasing a liner from this company to avoid the same disappointment.

21 October 2024
Unprompted review
BINIBAMBA logo

Reply from BINIBAMBA

Hi Sophie,

thanks for your message & so sorry to hear of your disappointment.

As a small business, we always strive to provide the highest quality products & customer experience. We do everything possible to make sure each BINI customer is super happy with their pieces & have a special piece for life 🤎

Unfortunately we weren't aware of the new folding Joie buggy & this is really helpful for us to know going forwards. Ordinarily we encourage BINI customers to remove the snuggler when a buggy is being folded/transported so it's kept snuggly & in the best condition.

As with all returns however, we cannot accept refunds for products which have been used. We wouldn't consider this a fault with the product but would simply recommend removing the straps & taking the snuggler off the chassis.

Again, so sorry you feel let down by the service you received.
Team BINI x

Rated 5 out of 5 stars

Brilliant company + customer support

Kind and quick and helpful customer support. This is a company that cares about their customers and as a returning customer I’m really happy with support and the quality of the items I’ve had from binibamba. Big fan!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

My favourite brand for a baby shower gift!

My favourite brand for baby shower gifts! A fabulous treat, that not many people would buy for themselves. Not only does it make the mamas smile, but gives them peace of mind knowing their baby is warm and snug in winter and regulated in the summer. I love the classic milk liners which look great in any colour pram. But have also just purchased the mittens for another gift along with a pair for my sings Christmas present.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Love love love

Love love love.
The colour ways were difficult to choose from because they have so many cute options. Bought this in winter, but can’t wait to give it a go in summertime too!

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and quality of products

I had a small issue with one of the snugglers and Hannah went above and beyond to help, even sending a replacement. Binibambas customer service has been fantastic, not to mention the quality of their products are amazing! I have brought the whole set for my baby - footmuff, snugglers and couldn’t resist the pram mitts for myself! I also love the fact that all their products are chemical free and safe on my babies skin.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

So many deliciously, natural, baby items!

My love of Binibamba began a few years ago as I saw the yin yang snuggler on instagram, so once I became pregnant this year I knew I needed to have it! I ordered it a couple of days ago, it arrived this morning and I am absolutely over the moon!
I also ordered the larger and smaller flat bears (separately because I loved them so so much), and the Teddy Hat.
All of the items are so beautifully made, and have that amazing sheepskin scent that reminds me of being a child.
I couldn’t be happier with my items and can’t wait to order more, thanks so much Binibamba!!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Some of the best customer service I’ve…

Some of the best customer service I’ve ever had! I ordered the wrong item and miss understood a code and Binibamba quickly responded and rectified both of my errors for me and so quickly and politely. I already have the snuggle vest for my little one and just waiting for a few more pieces, so excited for them to arrive. Fantastic brand, customer service and product.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

5 star customer service!

The customer service from the Binibamba team was excellent!

My daughter was gifted a snuggler which was due to arrive in stock a few days before our holiday. The Binibamba team did everything in their power to ensure we had a snuggler delivered before we left for our holiday. My daughter loves it and I’m looking forward to buying more from Binibamba in the future!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Super helpful customer service

I wanted to swap a snuggler which was gifted to me and the Binibamba team couldn't have been more helpful. Responded quickly, kept in constant contact and sorted the swap for me super easily. Great service and would highly recommend.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly reccomend as great company and fantastic customer service!

I recently purchased a shearling buggy liner and a pair of slippers from Binibamba, and I couldn't be more thrilled with my experience! From the moment I placed my order, it was clear that this company prioritizes quality and customer satisfaction.

The products themselves are exceptional. The shearling buggy liner is incredibly soft and warm, providing just the right amount of comfort for those chilly days. The slippers are equally delightful, offering a cozy fit that keeps my feet snug and happy.

What truly sets Binibamba apart, however, is their outstanding customer service. Any questions I had were answered promptly and with genuine care. It's refreshing to see a company that values its customers and goes the extra mile to ensure a positive experience.

I wholeheartedly recommend Binibamba to anyone in search of high-quality products and a fantastic shopping experience. I’m already planning my next purchase and look forward to returning time and again!

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Completely the very best 5* service

Completely the very best 5* service. Thank you for responding to my queries by return. Could not ask for more. Granny Sal

3 July 2024
Unprompted review
BINIBAMBA logo

Reply from BINIBAMBA

Thanks for your words Sally & thanks for your order with us!

Rated 5 out of 5 stars

Snuggly Snoozes in the Stroller

Our son Beau who is now 9 months absolutely loves his snuggler and it's definitely helped him enjoy many a decent snooze in the stroller. We also received excellent customer service from Hannah and we will most definitely be back to get some more goodies from binibamba soon!

27 June 2024
Unprompted review
BINIBAMBA logo

Reply from BINIBAMBA

Thanks for such lovely feedback & so glad Bea loves his BINI!

Rated 5 out of 5 stars

There’s nothing cuter than a baby in…

There’s nothing cuter than a baby in Binibamba. Everything is made to an exceptional quality and with children in mind. Our snuggle suit is lightweight yet warm. The sleeves fold over to cover the babies hands and it’s a lot easier to do up and undo than other pram suits we’ve tried. The customer service is great also.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Love the Dalmatian sheepskin…

We ordered the Dalmatian sheepskin liner for our baby boy after hearing wonderful reviews - and it did not disappoint! Perfect for a cold Scottish winter in the pram. The tote fits lots in too ❤️

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Binibamba is a need for everyone!

The best products, company and customer service. 5 stars doesn’t feel enough!

Had a few products now and honestly cant get over how brilliant they all are. The quality, design, everything is just brilliant.

Customer service on most recent order was incredible too!

26 January 2024
Unprompted review

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