Biltong St Marcus Reviews 

184
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product selection, showcasing delicious biltong, fresh meats, and prompt delivery services that successfully bring a comforting taste of home right to the doorstep. Shoppers regularly mention how remarkably easy it is to place orders online, noting the competitive prices, careful packaging, and wonderful variety available. However, some customers also noted occasional delays with delivery times that did not match the schedule presented on the website. A few reviewers were additionally dissatisfied with specific product textures or taste, describing certain items as being overly oily or lacking proper quality.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the incredible selection,... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the outstanding taste and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Service

Clients share satisfaction on service, frequently praising friendly staff, efficient communication, and... See more

Order

Reviewers highlight positive aspects of order, noting that making purchases is very easy and delivery is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything that this company produces is amazing. The taste of the Biltong and Droewors is great and both the Chicken kebabs and Flatties are very tasty and succulent. The shop has an incredible sel... See more

Company replied

Rated 5 out of 5 stars

Absolutely love these guys for stocking Windhoek Draught and allowing me to indulge in my favourite lager! Been ordering for a short while now, the delivery is quick and the prices are VERY... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A Taste of Home Away From Home Whenever I start feeling homesick since leaving South Africa, St Marcus is my go-to. Their selection of South African groceries is fantastic, and everything... See more

Company replied

Rated 5 out of 5 stars

Love the choice of meats, the quality of cuts and speed of delivery!! Amazing products - regularly buy here. There is a lot of good biltong out there but especially the leaner cuts are often dry and w... See more

Company replied


Company details

  1. Meat Products Supplier
  2. Supermarket

Information provided by various external sources

We have the largest selections of South African products in the UK. Come and try our award winning 24 varieties of Biltong & Droewors, 14 varieties of Boerewors, Sosaties, Stokkies, Ribs, Flatties and much more! Also the manufacturers of STM Energia


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(184)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I have been consistently impressed with the service and products from St Marcus over the last couple of years. I placed my latest order on Sunday night and the parcel was delivered on Tuesday. Well packed and everything intact. Thank you for supplying me with my favourite South African goodies.

23 January 2024
Unprompted review
Biltong St Marcus logo

Reply from Biltong St Marcus

Thank you for the fantastic review. We really appreciate your support, it means the world to our family business.

Rated 1 out of 5 stars

Just FYI

Just FYI, I have been a customer for many years, over the last 2 orders the wors has a lots of non edible pieces in the wors . Seems like to make the weight junk is being tossed in . I buy in bulk and have noticed this on 2 separate occasions . The dry wors has also changed flavour . The wagu was great but the regularly Biltong has changed too , texture and flavour. Very disappointed.

2 October 2023
Unprompted review
Rated 1 out of 5 stars

Unacceptable

Very disappointed, I don't usually leave negative reviews but this was just so bad I had too. Received 1kg of biltong when I ordered 5kg. packaging was poor and marie biscuits got crushed. Droewors was more like a dried salami stick. Refund for the other 4kg of biltong I never received was £8 short. Ingredients on packaging was completely different to what is shown on website and contains way more preservatives and other nasty ingredients.

26 October 2023
Unprompted review
Rated 1 out of 5 stars

Received spoiled goods

Perishable items delivered from this company which should have arrived frozen were delivered in a defrosted state. Although the T&Cs state that St Marcus cannot be held responsible for defrosted meat products we assured by phone when ordering that the snoek we ordered would arrive in perfect condition. The after sales service I received following my complaint was inadequate and not understanding of my complaint.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

In fact, unbelievably excellent service. I ordered 18 bottles of wine yesterday midday and they arrived at 08.15 this morning. I have so many Brownie points credit with hubby now, especially as they were at a discounted price. Will definitely be using you again.

17 August 2023
Unprompted review
Rated 2 out of 5 stars

Evasive and Sent out of date products

Sent out of date products and 2 failed attempts at communications

Despite enquiring previously about dates on products before purchase no response was given, I decided to chance it anyway and was sent expired products

I emailed about a refund or replacement for only the 1 expired product (big bottle of mazoe over a month past it's date) only to have a failed message delivery notification when contacting via email

I unfortunately strongly do not recommend this supplier which is a big shame as I was hopeing to find a good long term supplier of my favourite SA products... My search continues I guess

1 June 2023
Unprompted review
Rated 3 out of 5 stars

Mixed bag

Biltong is decent. Not excellent, but also not terrible. Medium dry. Nice cut. Nice amount of fat.

Droewors however is awful. Cut into tiny pieces. Tastes and smells like a perreroni stick, so UK locals might like it but it isn’t recommended for South Africans

27 April 2023
Unprompted review
Rated 1 out of 5 stars

Very bad.

Hi, yes they selling too dry and hard biltong, looks like out of date. Not even tasty, as I tried at Savanna shops in London (another biltong company)
Never buy again.

9 March 2023
Unprompted review
Rated 4 out of 5 stars

St Marcus Fresh Produce

Ordered: Beef Boerewors; Sliced Beef Biltong (soft); Beef Droewors
Everything well packed.
Items still frozen upon arrival.
Opened one of each type of product - delicious!!!
The prices have gone up significantly, but this is happening everywhere, unfortunately.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Did what they said they would do

Did what they said they would do. Parcel just arrived and exceedingly well packed. Parcel contents will now be going to a Terblanche in Indonesia. Daughter very pleased and Dad will be using St Marcus in the future. All good

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Biltong

Excellent biltong, I really like the chilli beef flavour and they also have a wide range of S.A products including things like Mrs Balls Chutney. It's a good place to order from especially whilst we're in lockdown.
Also, thank you to the very helpful customer service staff. :-)

31 December 2020
Unprompted review
Rated 1 out of 5 stars

Unfortunately I cannot recommend…

Unfortunately I cannot recommend shopping here. From my two experiences shopping online, both orders were sent with missing items. In one case I bought the 5.50 Maltabella porridge and they sent me a 2 pound alternative and didn't even mention anything or send me the difference in price until I contacted them. Not good service.

19 December 2020
Unprompted review

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