Excellent gentleman to 'chat' with- knowledgeable and helpful . However as B4s 'product out of stock' and so would have to order from Germany with 2-3 week lead time. As time slot booked for following... See more
Company replied
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See what reviewers are saying
On line chat inquiry works well with Louie. I got a prompt and clear reply on my inquiry; stick situation, delivery timing overseas, and parts compatibility. Satisfied by 100%.
Company replied
Had bilstein 5160 shocks installed by a Toyota dealer on my wife's Toyota tacoma, truck now on my has 41000 miles,never off road,right shock broke, left shock had no oil,dealer said no sign of leak,
Company replied
I had a B14 kit fitted to my T5 camper van which wasn't cheap. 3 years later, and less than 5k miles, I have a leaky front damper which now needs replacing. Van Style (who I bought thye kit from) a... See more
Company replied
Company details
Written by the company
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Contact info
71–75 Shelton Street Covent Garden, London , London, United Kingdom
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
3.1
Average
146 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They make garbage products and customer…
They make garbage products and customer service is about the same. Don’t waste your money on garbage products
15 April 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Rob,
Thanks for providing a feedback.
We understand that getting the best parts can be expensive and may disappoint sometimes most especially due to unexpected failures.
We wish to help you. The thing is, we do not recognize any order based on your description and contact details shared.
We believe it is worth mentioning that we are NOT Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Replacement B8s…
Louie made purchasing replacement B8s easy and quick. Friendly, helpful and knowledgeable. Top service! 👍🏻
28 April 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Adam,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted Louie's effort in helping you get the correct replacement B8 model.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
I would never buy it again and I cannot…
Billigstein, i would never buy it again and I cannot recommend it
6 April 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Thomas,
Thanks for providing a feedback.
We understand that getting the best parts can be expensive and may disappoint sometimes most especially due to unexpected failures.
We wish to help you. The thing is, we do not recognize any order based on your description and contact details shared.
We believe it is worth mentioning that we are NOT Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
On line chat inquiry works well with…
On line chat inquiry works well with Louie. I got a prompt and clear reply on my inquiry; stick situation, delivery timing overseas, and parts compatibility. Satisfied by 100%.
9 April 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Kazuhiko,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted Louie's effort in getting the correct parts exported to you efficiently.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent service from gentleman to 'chat' with-…
Excellent gentleman to 'chat' with- knowledgeable and helpful . However as B4s 'product out of stock' and so would have to order from Germany with 2-3 week lead time. As time slot booked for following week - regret went with a good offer on KYBs.
2 April 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Peter,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Say things are in stock when they are not
I placed an order 2 days ago for a full set of shock absorbers. All were shown as in stock. I received an email today saying the rears are ready but the fronts are currently on backorder with an estimated lead time of 1 week (could be more, could be less). If I go on the site now it still says they are in stock when they clearly are not in stock. I asked them to split the order and send me the rears first, but they wanted an extra £14.4 postage (more even than the £12 I was paying anyway). Since I was going to have wait an indeterminate time for my parts, I cancelled the order and bought them from autodoc, who were also 20% cheaper.
24 March 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Pete,
Thank you for your review.
We understand your frustration and appreciate the opportunity to clarify how our service operates. As a dedicated supplier of performance suspension components, we work through a distributed supply network rather than holding all items in a single physical warehouse. This allows us to offer a much wider range of products than traditional stock-holding retailers, but it also means availability is dependent on real-time supplier data.
While our website reflects the latest information available to us, stock status can occasionally change between the time an order is placed and when supplier confirmation is received — particularly for fast-moving or specialist parts. This is an industry-wide challenge when operating across multiple fulfilment points, rather than a single stocked location.
With regard to your order, the rear items were available for immediate dispatch, while the front units became subject to a supplier backorder shortly after purchase. As standard, we consolidate shipments to avoid customers incurring multiple delivery charges. When a split shipment is requested, additional courier costs do apply, as items are dispatched separately from different locations within the network. These are real shipping costs rather than added margins.
We do take your point regarding how stock availability is displayed and are continuing to improve how this is communicated to better reflect situations where supplier confirmation is still pending.
Our aim is always to provide access to genuine parts at competitive pricing, alongside clear communication when circumstances change. We appreciate your feedback as it helps us refine both our systems and customer experience.
If you would like us to review your order further or assist with alternative options, please feel free to contact us directly.
Kind regards,
Bilstein-Shocks.co.uk Team
Sourcefy Ltd.
Very great
Very great. I appreciate Mike again for giving me all the effort to settle down the parcel.
4 December 2025
Unprompted review
Reply from Bilstein-Shocks
Hello Karel,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
We greatly appreciate how you highlighted Mike's effort in getting your parcel exported to you after all the hiccups we encountered.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Had bilstein 5160 shocks installed by a…
Had bilstein 5160 shocks installed by a Toyota dealer on my wife's Toyota tacoma, truck now on my has 41000 miles,never off road,right shock broke, left shock had no oil,dealer said no sign of leak,
24 February 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Tom,
Thanks for providing a feedback.
We understand that getting the best parts can be expensive and may disappoint sometimes most especially due to unexpected failures.
We wish to help you. The thing is, we do not recognize any order based on your description.
We believe it is worth mentioning that we are not Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Very helpful and knowledgeable
David Masters was very helpful and knowledgeable.
23 February 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Colin,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Bilstein-shocks.co.uk
I unfortunately had a frustrating experience ordering from Bilstein-Shocks.co.uk and wanted to share this so future customers are aware.
I placed an order for Bilstein front springs which were shown as available on the website, paid in full, and received an order confirmation. Shortly afterwards I was informed via email the items were not in stock. Initially I was told they had checked with their warehouse, but later it became clear that the company does not actually hold stock themselves and instead sources parts from third-party suppliers, they are a DropShipper, not a product holder. They were disingenuous at first claiming they checked with their own warehouse staff and the product was not in stock, until later communication proved that they do not hold stock themselves and order and ship from third party suppliers. I very much doubt they have a warehouse.
Because their supplier could not fulfil the order at the advertised price, I was then asked to proceed at a higher cost after purchase. £35 + VAT. While I appreciate that Mike from their team tried to assist and remained polite and professional throughout communication, the overall situation was frustrating — particularly as the website did not indicate the items were out of stock, and I do not feel customers should be asked to pay more after completing a purchase. Under UK consumer law, the responsibility for sourcing stock after purchase sits with the retailer rather than the customer, so I would not expect any additional costs to be passed on in order to fulfil the confirmed order.
In the end I chose to cancel and purchase the same part elsewhere at a lower price without issue. AutoDoc has the part I required at £35 each, with a shipping fee of £8, totalling around £80. The original cost via Bilstein-shocks was around £90 (incl £12 shipping fee) they then asked for a further £35+ VAT. It was a no-brainer. It also seems that Bilstein-Shocks.co.uk source parts from Thyssenkrupp Bilstein, so you would most likely wait a week or two for the item to be delivered, same as AutoDoc if you are not in a rush and can wait for parts.
My advice to others: confirm stock availability before ordering, check other suppliers, as pricing and availability may change after payment. I can see that I am not the only customer that has encountered this issue with this dropshipper.
Hopefully this feedback helps improve transparency for future buyers.
18 February 2026
Unprompted review
Reply from Bilstein-Shocks
Hello James,
Thank you for taking the time to share your experience. We’re genuinely sorry that this order did not proceed as expected and that it caused frustration.
We understand how disappointing it is to receive a stock or pricing update after placing an order. In rare instances, due to the way performance automotive parts are distributed across manufacturer and supplier networks, availability and cost adjustments can occur between the time an order is placed and the point of supplier confirmation. When this happens, we always contact the customer before proceeding so they can choose whether to continue or cancel — as you did in this case.
To clarify, we operate through an authorised supply network rather than holding every listed item in a single on-site warehouse. This model allows us to offer a wider range of genuine parts, but it can occasionally mean we are reliant on real-time supplier confirmations. We apologise if our earlier wording around stock checks caused any confusion — that certainly was not our intention.
We also want to thank you for recognising our teammate's efforts to assist professionally throughout the communication. Our team’s priority is always to resolve matters respectfully and give customers clear options when circumstances change.
Your feedback regarding transparency has been noted, and we are reviewing how stock messaging and availability indicators are presented on our website to make this clearer going forward.
We completely respect your decision to purchase elsewhere and appreciate you sharing your experience. Feedback — even when critical — helps us refine our processes and improve clarity for future customers.
If you would like to discuss anything further, please feel free to contact us directly.
Kind regards,
Bilstein-Shocks.co.uk Team
Sourcefy Ltd.
Reply from Bilstein-Shocks
Hello Mr. Morgan,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Ordered suspension and paid £900…
Ordered suspension and paid £900 beginning of December, half way through February, nothing received,had to telephone today for refund , company doesn’t even care , Bilstein Uk Ltd
11 February 2026
Unprompted review
Reply from Bilstein-Shocks
Hello,
Thanks for providing a feedback.
We understand that sourcing parts can be a pain and be very expensive nowadays. We know how challenging this can be.
We wish to help you. The thing is, we do not recognize any order based on your description. As per the contact information you provided, we believe you were assisted by a different retailer in the UK.
We believe it is worth mentioning that we are not Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom wherein several more retailers are present which you may have mistaken to be us.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
A very quick response to my query
A very quick response to my query. Louie was extremely helpful and precise and cheerful in his replies. All information I needed was provided and I am definitely a satisfied customer. PAT
6 February 2026
Unprompted review
Reply from Bilstein-Shocks
Hello Pat,
Thanks for providing a feedback.
We're glad to have served you well. Your words means a lot to us.
This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Reply from Bilstein-Shocks
Hello Camron,
Thanks for providing a feedback.
We're glad to have served you well.
Please do not hesitate to contact us again.
We'll be more than happy to assist you further with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
HORRIBLE PRODUCT THAT DOES NOT LIVE UP…
HORRIBLE PRODUCT THAT DOES NOT LIVE UP TO ITS HYPE OR
"LOOK AT ME BLUE POWDERCOATING"
Was talked into the 6112 front coil-overs and 5100 rear in my 2007 Sequoia 4X4.
********************************
What a shocking performance disappointment.!!
********************************
PROS
- OOOH Bright blue powdercoating
THATS ALL THE PROS..
CONS
For a Sequoia these shocks SUCK and are NO difference than the after market monroe's that were on it.
- Horrible ride
- oscillates up and down just going down the street!
- horrible dampening
- just going over parking lot speed cushion 3-5 mph the front hard bottoms out ( shock travel dirt shadow shows some 3+ inches of travel and have never been off-road or carried anyone but me and wife with NO added weight inside.
- Comes with INADEQUATE 600 LB coil spring.
- Needs to be min 650 lb or 700 lb front coil spring but the NO CUSTOMER SERVICE rep in SoCal is condensending and talks over you and doesn't want to hear it needs stronger coil.
These things are not cheap and with labor your looking at appx $2500 for 6112 and 5100 installed.
The setup that was on it before rolling into the truck shop were JUST AS THE SAME AS THESE..
DONT WASTE YOUR MONEY ON 6112 FOR 1ST GEN SEQUOIA
I WOULD HAVE PUT KING ADJUSTABES ON BUT THEY NOT MADE FOR 1ST GEN SEQUOIA
BILSTEIN SUCKS... NEVER AGAIN
5 July 2025
Unprompted review
Reply from Bilstein-Shocks
Hello Tom,
Thanks for providing a feedback.
We understand that parts can be a expensive nowadays. High performance is something to expect to such known brand indeed.
We wish to help you. The thing is, we do not recognize any order under your name purchased in our store.
We believe it is worth mentioning that we are not Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom.
We believe your concern should be addressed by Bilstein US.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
B8 sprint shocks order.
B8 sprint shocks order.
I purchased B8 sprint shocks for my Alfa Romeo Giulietta, the rear shocks were out of stock and were placed on back order from the head office in Germany.
Once they received it after 5 weeks, order was dispatched in a timely manner.
11 November 2025
Unprompted review
Reply from Bilstein-Shocks
Hello John,
We hope you've been doing well as well as the parts we've had delivered to you.
We're glad to know that we've brought you such delight and confidence in our service.
We highly value your feedback and we're hoping that more from Singapore will get to know about how we took care of your Bilstein parts needs.
We'll be more than happy to uphold such high value assistance to everyone.
We greatly appreciate your business with us. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Good service and original parts were…
Good service and original parts were delivered. One of the items was not in stock but the company was able to source it.
7 December 2025
Unprompted review
Reply from Bilstein-Shocks
Hello,
We hope you've been doing well as well as the parts we've had delivered to you.
We're glad to know that we've brought you such delight and confidence in our service.
We highly value your feedback and we're hoping that more from Trinidad and Tobago will get to know about how we took care of your Bilstein parts needs.
We'll be more than happy to uphold such high value assistance to everyone.
We greatly appreciate your business with us. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
Great experience, USA buyer
Good seller. Had parts I couldn’t source in America. Mike was responsive to my questions and transparent about lead times on back ordered items.
28 November 2025
Unprompted review
Reply from Bilstein-Shocks
Hello Joe,
We hope you've been doing well as well as the parts we've had delivered to you.
We're glad to know that we've brought you such delight and confidence in our service.
We highly value your feedback and we're hoping that more from America will get to know about how we took care of your Bilstein parts needs.
We'll be more than happy to uphold such high value assistance to everyone.
We greatly appreciate your business with us. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
I had clear communication with the…
I had clear communication with the team, I am all the way in South East Asia and my package arrived within 10-12 days. Good Job Bilstein Shocks UK. Tracking number helped alot.
8 November 2025
Unprompted review
Reply from Bilstein-Shocks
Hello Ali,
We hope you've been doing well as well as the parts we've had delivered to you.
We're glad to know that we've brought you such delight and confidence in our service.
We highly value your feedback and we're hoping that more from South East Asia, most especially from Brunei, will get to know about how we took care of your Bilstein parts needs.
We'll be more than happy to uphold such high value assistance to everyone.
We greatly appreciate your business with us. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
I had a B14 kit fitted to my T5 camper…
I had a B14 kit fitted to my T5 camper van which wasn't cheap. 3 years later, and less than 5k miles, I have a leaky front damper which now needs replacing. Van Style (who I bought thye kit from) and Bilstein have said I only have a 2 year guarantee and wont cover me for a replacement so am extremely disappointed. I thought Bilstein were supposed to be one of the best but obviously in my case - not!
17 November 2025
Unprompted review
Reply from Bilstein-Shocks
Hello Dave,
Thanks for providing a feedback.
We understand that parts can be a expensive nowadays. It can also be very disappointing in case of unexpected failure along the way.
We wish to help you. The thing is, we do not recognize any order under your name purchased in our store.
We believe it is worth mentioning that we are not Bilstein itself but just a retailer that focuses on the brand and operates in the United Kingdom.
If you can be so kind and amend your reviews to us, we would greatly appreciate it and will be more than happy to assist you further with your Bilstein parts needs.
We're looking forward to hearing from you soon. Please feel free to contact us back. Cheers!
Regards,
Bilstein-Shocks UK
Sourcefy Ltd.
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