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See what reviewers are saying

Rated 5 out of 5 stars

Getting a video here is EASY, no matter whether you need 20 videos or just one. The process is fast, easy, and straightforward. Not the case with most other similar services with their MOQs, credits,... See more

Company replied

Rated 5 out of 5 stars

Billo Team, I hope this message finds you well. I just wanted to take a moment to express how impressed I am with your platform. Billo has been incredibly easy to use and has truly streamlined... See more

Company replied

Rated 5 out of 5 stars

Our experience with Billo has been amazing! Here's why: 1. Extensive list of creators to choose from 2. Turnaround time of the videos has been 24-48 hours which is amazing 3. Billo customer ser... See more

Company replied

Rated 5 out of 5 stars

Everything is just so simple. Connecting with these brands makes things extremely easy. You know exactly what you're getting into even before you apply and when you're accepted, you don't need to... See more

Company replied

Company details

  1. Video Production Service
  2. Internet Marketing Service
  3. Online Marketing Agency
  4. Online Marketplace
  5. Software Company

Written by the company

Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.


Contact info

4.2

Great

TrustScore 4 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and affordable videos for UGC

Easy and affordable videos for UGC. There are a ton of creators to choose from and Billo really holds them accountable and on their deadlines. The set up process is easy and the videos have come out great!

28 September 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for your feedback and kind words.

We are working hard every day to meet expectations like yours and we want every experience to be “five stars”! Hoping to work with you again in the future ✨

Rated 1 out of 5 stars

Bad customer service and the content…

Bad customer service and the content creators' quality are not the best.

26 September 2022
Unprompted review
Billo logo

Reply from Billo

We’re terribly sorry for your experience. We’re always looking to improve and provide the best customer experience and we are sorry we didn’t deliver with your account.

However, your creator followed the task brief you have originally provided. Our Customer Support team is always available in case you encounter issues with the videos you’ve ordered.

But unfortunately, as per our Refund Policy, you were no longer eligible for a refund. Our team has also reached out to you about this.

Again, we are very sorry for the inconvenience you have faced and we look forward to providing a much better experience with your new tasks! 🎈

Best wishes!

Rated 5 out of 5 stars

I absolutely loved bill and my creator…

I absolutely loved using billo! my creator david clark… He was exceptionally good at being on camera and he could probably be in movies i swear! Overall im very happy!! Will definitely be using agaim!

8 August 2022
Unprompted review
Billo logo

Reply from Billo

We are thrilled to have you as part of the Billo family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Rated 5 out of 5 stars

Great exerience with service.

Great experience with service.

27 September 2022
Unprompted review
Billo logo

Reply from Billo

Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! 💜

Rated 5 out of 5 stars

Billo has been a great resource

Billo has been a great resource in connecting me with brand and brand work. The app is super easy to use and the request are formatted in a way that's super easy to understand.

Not to mention the representatives at Billo are nice , helpful and very communicative.

21 September 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for your feedback, that means a lot to us.

Happy to work with you!

Best✨

Rated 5 out of 5 stars

I used this app for the first time to create a UGC Video Ad

I used this app for the first time to create a UGC Video Ad and find it simply awesome, so affordable, and easy to use. Highly recommended.

3 September 2022
Unprompted review
Billo logo

Reply from Billo

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our service. Thank you for taking the time to share your experience and we look forward to welcoming you back soon 💜

Rated 1 out of 5 stars

Alyssa lopez has taken way to long to…

Alyssa lopez has taken way to long to make and send me my video I gave her 1 1/2 weeks to say something or send me my video and nothing, theni have to message her 2 times asking whats going on and she replies 2 days later with she was on vacation it will be done tonight or tomorrow. Of course those says pass and still nothing no update at all absolutely ridiculous its been a month and ive yet to receive anything absolutely terrible alyssa lopez should not be allowed to be a creator.

24 August 2022
Unprompted review
Billo logo

Reply from Billo

Thanks for taking the time to share your feedback with us!

We sincerely apologize for any inconvenience you may have experienced due to video delivery time. We understand how frustrating this delay must have been. Ou team will review Allysa's profile to ensure her delivery time improves.

Our team has contacted you and informed that the video is ready. If there's any problem with it, do not hesitate to reach out.

We appreciate your patience and we hope we get a chance to provide you with a much brighter experience in the future!

Rated 5 out of 5 stars

Guidelines are straight forward

Guidelines are straight forward, easy to use app and always easy to reach out to Billo incase you need help.

23 August 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for your collaboration, we are glad to work with you🤩

Rated 5 out of 5 stars

Great asset for busy business owners… UPDATE: AMAZING customer service.

Great asset for busy business owners that dont have the time to develop a content team. For 99 bucks you get UGC that converts!

Update:
Ok so I straight up ordered 5 videos for a new brand we are launching and have been using the software for a bit now, so I feel I have some useful insights.

First of all, not all creators are created equal. From this initial 5 videos, 1 creator did an amazing job with no input from my part (super fast delivery time, super catchy video with a lot of transitions and showcasing the product amazingly), 3 creators did an ok job but with my revisions they finally came back as desired and amazing videos (asked for a hero shot at the beginning, more scenes/cuts so videos were more dynamic and also used the first creators video as an example of what we wanted), finally 2 creators took a lot of time to deliver their videos, 1 has delivered a great video with our input and 1 of them has sucked and we are still stuck in the revision phase to make the video worth it (might ask for a refund).

So, for point one, I would suggest that you try to pick your creators very carefully to minimize the risk of you having to send them a lot of comments and I would also not expect them to turn their videos super fast (depends on the creator on my experience, but have seen a ton of bad reviews due to this).

HOWEVER, I do have to note Billo has an exceptionally great customer service. I have a brand that sells millions without ads so I now plan to invest a lot of money into UGC and I asked a TON of questions. Like literally a ton, and they answered everything. They helped me send more creators my way because I was very picky and rejected most of the initial proposed ones. They also helped me comunicate with the creators because they needed to send me a picture of their home to make sure they were a good fit. Also helped me make sure they all corrected something they werent showing right in the video.

Now, I do have 1 video to approve yet (the 1 I said kind of sucked) but I already sent a message to Billo (they do take a lot of hours to reply, but they listen to you and offer solutions and really go out of their way to help) so Im not worried and will ask for a refund or another creator and I know they will help me solve it.

So, overall great platform, SUPER cheap for what you are getting (we have payed top buck for professional explainer videos etc and UGC I feel would also be super expensive because almost no customers do UGC lol). Just expect people issues because you are dealing with people and trust that their great customer service will help you solve them!

22 August 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for taking the time to give your feedback. We really appreciate it!

Rated 5 out of 5 stars

I love Billo.app

I have really enjoyed being able to use Bill.app to make a little extra money, and to work on becoming more creative with my short-form video skills. There is a wide variety of products to apply for. Some have very specific shot lists they are looking for, while others are more open to the creativity of the producer. Either way, you have a chance to use some great products and produce short, portfolio-worthy videos. And while the app is constantly changing, they are changing it for the better, including being able to chat directly with the companies to make sure you make the video they want.

26 July 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for your feedback, that means a lot to us.

Happy to work with you!

Best✨

Rated 5 out of 5 stars

Good experience

Advise was clear response was fast and straight to the point.

20 July 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for taking the time to give your feedback. We really appreciate it!

Rated 4 out of 5 stars

So Far So Good

I created my video pitch yesterday, and it was approved in less than 24 hours. Now I already have a product on the way to review!

The staff is fantastic. They messaged me to let me know how happy and excited they are for me to get started and told me not to hesitate if I have any questions.

Looking forward to the journey!

13 July 2022
Unprompted review
Billo logo

Reply from Billo

Hi there! Thank you so much for your kind words. We are so happy to have you on board💜

Rated 4 out of 5 stars

it is an excellent application.

Without a doubt, the best collaboration software I've ever used! It's a breeze to use, and the service and interactions are excellent.

8 July 2022
Unprompted review
Billo logo

Reply from Billo

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us💜

Rated 4 out of 5 stars

I am LOVING Billo.

I am LOVING Billo.
My biggest concern is after someone else has been selected for a job, it still shows in my 'applied' list. If it is no longer available, I would like it to 'go away' so I can see what I still have applied for that is available.

30 June 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for bringing this to our attention! We're always looking to improve and provide the best user experience, your feedback is very important to us🙏

We are grateful to have creators like you on board. Thank you for your collaboration and great work ethic!

Best💜

Rated 3 out of 5 stars

subtitling to be improved

Obviously the creator was a bit quick in recording the sequences, with a very uneven quality of light. And above all there were many inconsistencies in the subtitles, to the point of making some sentences completely incomprehensible. I know that Billo's service relies heavily on automation - and that's what makes it so competitive - but such flawed texts should never be presented to the client.

28 June 2022
Unprompted review
Billo logo

Reply from Billo

Thanks so much for your thoughtful review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart💜 Our team will make some changes to their workflow, to ensure that this would not happen in the future.

Rated 4 out of 5 stars

Great app!

I have really enjoyed this platform so far. I am starting my UGC creator journey and this seems to be a great place to start. I love how when you submit your pitch video, you get quick and respectful feedback if it doesn't quite meet the standards. Along with this I love how quick I got my questions answered from the billo team themselves. Great app with great campaigns to apply for!

18 June 2022
Unprompted review
Billo logo

Reply from Billo

Thank you for your collaboration, we are glad to work with you🤩

Rated 5 out of 5 stars

Great Service

I used Billo for TikTok ads and my supplier did something wrong and Billo helped me to reach out to the influencer to solve this problem.

10 June 2022
Unprompted review
Billo logo

Reply from Billo

Hey! Thank you so much for providing your feedback! We really appreciate this! 💜

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