Josh D comes to our office to service the taps and attend to any faults that arise. He is always friendly, helpful, and communicates clearly what work has been carried out and what may be needed next.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great help over the phone, great help on site. An engineer, Josh D, who came today sorted the issue quickly. Instructions were given if we experience the same issue in the future. Thank you!
Company replied
I’m very pleased with the recent water filter installation. The entire process was smooth, efficient, and professionally handled from start to finish. Karolis did an excellent job, he was punctual,... See more
Company replied
My experience with Billi was made a lot easier due to the extremely helpful Rey in the Client Care Team. Rey was in touch constantly and was very informative throughout. Every company needs a Rey in t... See more
Company replied
4.9
Excellent
351 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Bradley did a great job
Bradley did a great job, fixed both machines promptly. Many thanks!
11 June 2024
Unprompted review
Reply from Billi Uk
Hi,
Thank you for your lovely review!
I've passed on your compliments to Bradley.
In the meantime, we hope you continue to enjoy your Billi tap!
With Warm Regards,
Aidan
Karolis consistently deliverd…
Karolis consistently deliverd exceptional service with his extensive knowledge, efficiency, and polite demeanor. He goes above and beyond to identify and resolve issues, providing clear explanations and implementing effective solutions. His dedication ensures the smooth operation of taps, leaving customers thoroughly satisfied with his outstanding service.
10 May 2024
Unprompted review
Reply from Billi Uk
Hi,
Thank you for your kind words regarding our engineer, Karolis! We strive to deliver a world class service, and we're delighted to hear your positive remarks!
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
Karolis is a great asset to Billi
Karolis is a great asset to Billi - uk he is very knowledgeable, efficient and polite Always explains clearly why problems may be occurring and what steps to put in place to ensure the taps run smoothly. Excellent service !
10 May 2024
Unprompted review
Reply from Billi Uk
Hi Veronica,
Thank you for your kind words regarding our engineer, Karolis!
In the meantime, please continue to enjoy your Billi tap and we hope to serve you again in the future!
With Warm Regards,
Aidan
Reply from Billi Uk
Dear Natalie,
Thank you for you kind words!
If you need any further assistance, please reach out to us on 020 7456 6789
In the meantime, please continue to enjoy fresh pure water from our Billi tap!
With Warm Regards,
Aidan Fong
Marketing Team
Avoid
This is one of the most disappointing products I have ever used. We had one installed in our office 2 years ago and it is out of action more often than in works. The service is dreadful and the maintenance plans conveniently never cover the relevant parts. I would strongly suggest you avoid this product / company.
2 May 2024
Unprompted review
Reply from Billi Uk
Good Afternoon,
Really sorry to hear you have had a negative experience with us. We would really like to get this resolved for you. If you could please email the details over to our complaints team at complaints@billi-uk.com and we will be happy to investigate this for you,
Kindest regards,
Laura Selvey
Client Care Manager
Karolis professional and explained…
Karolis professional and explained fully issues service completed in time client happy
24 April 2024
Unprompted review
Reply from Billi Uk
Hi,
Thank you for your kind words regarding Karolis! I have passed your compliments onto him.
Please continue to enjoy your Billi tap and we look forward to serve you again!
With Warm Regards,
Aidan Fong
Marketing Team
Great work from Karolis today
Great work from Karolis today. Very knowledgeable.
Mick
JLL
23 April 2024
Unprompted review
Reply from Billi Uk
Hi Mick,
Thank you for this review!
I've passed on your compliments onto Karolis.
In the meantime, please continue to enjoy your Billi tap and we look forward to serve you again!
With Warm Regards,
Aidan
Engineer was brilliant
Karolis was excellent, very tidy and polite..many thanks! we look forward to many lovely cups of water
22 April 2024
Unprompted review
Reply from Billi Uk
Hi Estelle,
We're delighted by this and we thank you for choosing Billi!
I've sent your compliments over to Karolis.
In the meantime, please continue to enjoy your lovely cups of water!
With Warm Regards,
Aidan
Karolis was great!
Karolis was really friendly, helpful and got everything sorted nice and quick!
19 April 2024
Unprompted review
Reply from Billi Uk
Hi Josh,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
Thank you for choosing Billi and we hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Karolis was a great help
Karolis was a great help, he has been to us a few times and he is always polite and fixes the issues.
17 April 2024
Unprompted review
Reply from Billi Uk
Hi Alessia,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
Thank you for choosing Billi and we hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Very good service from the engineer…
Very good service from the engineer Josh Davies
Thorough explanation and very helpful in rectifying an ongoing issue
Great customer service
16 April 2024
Unprompted review
Reply from Billi Uk
Hi Rachel,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Josh.
Thank you for choosing Billi and we hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Great engineer
Great engineer, very helpful and always willing to help.
12 April 2024
Unprompted review
Reply from Billi Uk
Hi,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our engineer.
In the meantime, please continue to enjoy your Billi Tap and thank you for choosing Billi!
Best Regards,
Aidan Fong
Marketing Team
Our engineer Karolis was excellent…
Our engineer Karolis was excellent polite, helpful and knowledgeable.
Explained the problem in lamen terms for us to understand and then rectified the issue within good time.
12 April 2024
Unprompted review
Reply from Billi Uk
Hi Shen,
Thank you for leaving this review! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Great Service
Bradley was really professional, quick and helpful. Came to do what he was supposed to do and there were no problems. Thank you!
5 April 2024
Unprompted review
Reply from Billi Uk
Dear Debby,
Thank you for your kind words! We are thrilled to hear you had a positive experience with Bradley and our service.
I have passed on your compliments to him.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Reply from Billi Uk
Hi Reda,
At Billi, we take pride in delivering the best in service, and we're delighted to hear that you had a positive experience with us.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Karlous is awesome
Karlous is awesome. Very quick and knowledgable. Thank you!
27 March 2024
Unprompted review
Reply from Billi Uk
Hi Vasea,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Karolis was the engineer to fit the…
Karolis was the engineer to fit the Billi tap. He was very professional and efficient with the installation. Highly recommend.
25 March 2024
Unprompted review
Reply from Billi Uk
Hi Beatrice,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Josh Davies solved the issue, always do a great job. Helpful, professional and friendly.
Issue solved.
20 March 2024
Unprompted review
Reply from Billi Uk
Hi,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Josh.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
Reply from Billi Uk
Hi Terry,
Thank you for taking the time to leave a positive review. At Billi, we take pride in delivering the best in service, and we're delighted to have met your expectations!
We hope you continue to enjoy your Billi tap in the meantime and hope to serve you again!
Best Regards,
Aidan Fong
Marketing Team
Karolis did a great job
Karolis did a great job. I hope he will be the person who does our regular services
19 March 2024
Unprompted review
Reply from Billi Uk
Hi Andrea,
Thank you for your positive response! At Billi, we take pride in delivering the best in service, and it’s always rewarding to see their hard work appreciated!
I have passed on your compliments to Karolis.
We hope you continue to enjoy your Billi tap in the meantime!
Best Regards,
Aidan Fong
Marketing Team
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