BillAdvisor.com Reviews 

Veronika was great! Prompt, clear, and very helpful.

Veronica was amazing. Her service was professional, efficient, and thorough. She fulfilled all follow-ups and was quick to get back with the results! She truly wants the results for her clients. Thank you!

This company's business ethics are non-existent. Keep your accounts and money safe by going with any of the other wonderful bill negotiation services that are out there from other companies. My experience is below:

This company is a scam. I will be filing a complaint with the BBB directly after this review. They tell you they only charge you if they save you money, but that is not always the case. I had cancelled my account back in February of 2018. Why am I writing a review in September 2018? Guess what Bill Advisor continued to do even after I cancelled? Thats, right. CHARGE ME. So I called them and asked that this be resolved. I told the manager that they could not continue to charge me as that was illegal. She was very specific and careful in her wording and admitted that they had been charging me, that she saw I had called in Feb 2018 to cancel, and that she had access to my previous calls and she would look into it.

Upon hearing this, I told her that I wanted access to the call records in case I wanted to start a legal case. She tells me no problem. She says she can't send me the recordings, but she can get on a call with me in a few days and let me listen to my recorded calls. We exchanged e-mails and I waited for her response. I receive an answer from her on the day she promised, except I noticed 1 problem. She had sent me a refund for the charges, but she made no mention of the call recordings, except to say that she reviewed everything and she is giving me a refund. When I e-mail back saying "thank you but what about the recordings we discussed?" she completely went silent on me. It took 3 e-mails for her to finally answer me saying she was not going to discuss anything else with me as they were refunding me.

Wait... so you're telling me, I call in, I tell you that you've have been fraudulently charging my account and that it can be proved by the call recordings of me that you have. You agree to let me listen to the recording of MYSELF and your customer service team, and then once you "investigate" you decide you no longer want me to have access to the recordings? Gee, I wonder what you found. And who was the wonderful and caring person that treated a customer this way by trying to avoid being held accountable? Why, none other than Susan Russell, the
Senior Director of Operations & Sales Support.
Amazing. A senior Director of Operations and Sales telling a customer through e-mail, and I quote:
"We will not be providing any recordings and your account has been fully refunded. At this time there is nothing additional I am able to offer for you. This will be my final communication with you in regards to this matter."
So not only do they think that by refunding me they can get away with the fact that they are continually breaking the law with customer after customer but now, as a consumer, I have a company taking the stance of a 5-year-old ignoring me?
Tells you all you need to know.

Bill Advisor was able to help me lower my DirecTv account 45 dollars a month. BA also found me a new electric company to keep my rate the same as my current rate before the new rate with my existing electric company was to start. It would have increased 4.2 a kw hour.

Troy was helpful and produced the results I was looking for.

I was extremely satisfied initially, didn’t even mind paying the $99 fee they charged which they no longer charge new customers. BillAdvisor saved me on my Direct TV bill by getting me $70 in credits a month for a year, that was amazing. They also saved me on my home insurance $300. When I uploaded my recent cable bill I was told there was nothing they could do, same with my cell phone, funny I called AT&T and I was able to save $100 a month without BillAdvisor, so why do I need them if I can do it myself.

I can't say enough about how helpful Veronica was! We saved almost 3000.00 for the year!

Big help finding ways to cut costs. Of course I wanted more savings

David was Awesome! He helped lowered my cell phone bill. :-)

Bill Advisor has saved me a lot of money since signing up with them. In the past I thought I was doing a good job of searching for the best prices and rates for services I use. David Q has helped find even better deals for me and I didn't have to spend my time searching and calling companies. David sets reminders on his calendar to call me back throughout the year when my contracts expire and then calls on time to get the job done. I recommend this service and working with David.

Regards

Melinda May is doing an awesome job. She is also very responsive to any questions that may come up.

Kindest regards,
Brian
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Brian Cernosek | Senior Recruiter - Engineering

David Q was excellent to work with!! Gave him my Sprint bill and he got on it right away! Not only did he cut my bill in half but was also able to lease out two brand new phones!! Highly recommended company and agent!!

David Q knows his stuff! I thought I knew everything I needed to know about electricity but apparently not. David went above and beyond helping me with my electric bill. I love Bill Advisor and I highly recommend working with David.

Excellent service

Excellent savings! We love David at BillAdvisor

David Quintanilla was amazing and shopped my electric bill for my new apartment. Found me an excellent provider in a timely manner. Very pleased and will do business again.

Excellent job. Veronika has already saved me more than $400.00 a year and more to come!

I have received great customer service, and inpressive reductions to my bills, with the help of David Q.

My only gripe is that the consultants always try to call me and they have different numbers. I don't usually answer calls I don't recognize. I always prefer initial contact to be by email so I know the number they will be using. I ask this because I don't normally accept calls I don't recognise. Too many nuisance sales calls!

Veronica was amazing. Already saved a lot of money and haven't even finished with home or auto insurance. I have and will be telling everyone I know how great billadvisor is and will be referring them to Veronica