I ordered a countertop dishwasher. The customer service called me and said the delivery would be delayed but he also offered to send a more expensive machine for the same price. I accepted the offer a... See more
Company replied
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We had our washer and dryer carried in the apartment and installed. Everything was done very quickly and efficiently. When we called support about stacking our units they offered us a free stackin... See more
Company replied
Blev ringet op for at verificere detaljer om købet, det var god service. Endvidere hurtig levering.
Company replied
Terrible experience: after accepting a product from other brand (specifically a fridge/freezer) the delivery never arrived on the desired day. Two people were waiting a whole Sunday for the... See more
Company replied
Company details
Written by the company
Hos Bilka.whiteaway.dk finder du altid et bredt udvalg af hvidevarer til skarpe priser. Har du brug for hjælp, så ring på telefon 70 60 61 99 og få god kundeservice
Contact info
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Fantastisk levering
1 June 2026
Unprompted review
Reply from Bilka.whiteaway.dk
Hej Lukasz
Tusind tak for din flotte anmeldelse :-)
Rigtig god sommer.
Venlig hilsen
Mathias
Bilka.whiteaway
Blev ringet op for at verificere…
Blev ringet op for at verificere detaljer om købet, det var god service. Endvidere hurtig levering.
3 March 2026
Unprompted review
Reply from Bilka.whiteaway.dk
Hej Annette
Mange tak for din anmeldelse.
Vi er glade for at høre, at du har haft en positiv oplevelse med dit køb hos os.
Vi stræber altid efter at levere den bedste service og kvalitet, og det glæder os, at vi har levet op til dine forventninger.
Med venlig hilsen,
Emilie, Bilka.Whiteaway.dk
We had our washer and dryer carried in…
We had our washer and dryer carried in the apartment and installed. Everything was done very quickly and efficiently.
When we called support about stacking our units they offered us a free stacking rack which was great.
21 November 2025
Unprompted review
Reply from Bilka.whiteaway.dk
Dear Yo,
Thank you so much for your kind review! We’re delighted to hear that your washer and dryer were installed quickly and efficiently, and that our support team could help with the stacking rack.
We really appreciate your feedback!
Best regards,
Caroline, Bilka Whiteaway
Første klasse service
20 August 2025
Unprompted review
Reply from Bilka.whiteaway.dk
Hej Andrew
Tak for din anmeldelse.
Det er dejligt at høre, at du oplevede vores service som første klasse.
Venlig hilsen
Mathias
Bilka.Whiteaway.dk
Vældig god service og information…
Vældig god service og information omkring levering.
15 April 2025
Unprompted review
Det var let at bestille og levering kom…
Det var let at bestille og levering kom som aftalt bh
Teis
16 July 2024
Unprompted review
Very good on time
13 April 2024
Unprompted review
Reply from Bilka.whiteaway.dk
Hi Charles,
Thanks for your review.
We are happy to hear that you are satisfied with our service.
With best regards
Anders B
Very good super 🍾🍾🍾🍾👌👌👌👌
23 February 2024
Unprompted review
Reply from Bilka.whiteaway.dk
Hello Milvydas,
Thank you for taking the time to write this review - we appreciate it!
Fantastic to hear, that there were no problems with your order :)
Kind regards,
Andreas
Whiteaway
God service
2 February 2024
Unprompted review
Reply from Bilka.whiteaway.dk
Hej
Tak for din anmeldelse.
Vi er glade for at du er tilfreds med vores service, vi håber at kunne hjælpe dig igen en anden gang.
Venlig hilsen
Ane, Bilkahvidevarer
Reply from Bilka.whiteaway.dk
Hej Margrete,
Vi er glade for, at du har haft en god oplevelse hos os.
Tak for din anmeldelse, den sætter vi stor pris på.
Med venlige hilsner
Julie, Bilka Whiteaway
Great Customer Service
I ordered a countertop dishwasher. The customer service called me and said the delivery would be delayed but he also offered to send a more expensive machine for the same price. I accepted the offer and they delivered it the next day, and also carried it to my apartment without extra charge.
20 April 2023
Unprompted review
Reply from Bilka.whiteaway.dk
Thank you for the review.
We are glad to hear that you are happy with the solution for the delay and the delivery.
We appreciate your business and hope to continue to serve you in the future.
Best regards
Ane, bilka.whiteaway.dk
Goods are postponed indefinitely
Goods are postponed indefinitely, Placed an order in November with delivery date in early December to this date still not received the item and I get further delay this time is middle of April
3 December 2022
Unprompted review
Reply from Bilka.whiteaway.dk
Hi Ivanov
Thank you for your review.
Unfortunately, we are still waiting for the item from the supplier, but we do everything we can to keep you updated on the expected date as soon as there is news about it.
However, you are very welcome to contact us (phone 70606199 or email info@bilka.whiteaway.dk) for a possible alternate solution, should you be interested in this.
Best regards
Trine//Bilka.whiteaway.dk
Terrible experience
Terrible experience: after accepting a product from other brand (specifically a fridge/freezer) the delivery never arrived on the desired day. Two people were waiting a whole Sunday for the delivery to come. It never arrived.
Sunday a guy in customer service took notes and promised someone will call Monday early. Monday noon no one has called and I decide to call.
The customer service guy re-schedules delivery for Wednesday (when I am working and not home, and under the condition that I take the risk of getting the fridge stolen from my building entrance). Of course doing a home delivery to the appartment door of someone who lives alone and cannot carry a fridge (after having a client waiting a whole Sunday) was not an option at all, too much effort.
Finally Wednesday the delivery man calls saying he cannot deliver if nobody is there to take it, and that if nobody is there he would go back with it to their store.
Client just leaves his office (luckily close by) to come and take the fridge.
When the delivery guy arrives (he is not supposed to carry it up to the 3rd floor unless you pay extra) I ask if I can borrow his carriage for 5 min to put it in the lift and from the lift to my appartment, which would take 5 min. ANSWER IS OF COURSE NOT.
Never ever again buy something else from them.
16 November 2022
Unprompted review
Reply from Bilka.whiteaway.dk
Hi Jose Antonio
Thank you for your review.
It is unfortunate that the delivery did not happen as planned.
You paid for delivery to the curb and not for carry in, and our delivery people can have a tight schedule, which is why the cannot wait for you to carry in the product with their equipment.
In this regard, you would have to book the delivery with carry in, so the delievery person would have the time to assist with this.
We apologize for the inconvenience
Best regards,
Emil, Bilka Whiteaway
Reply from Bilka.whiteaway.dk
Hi Zachary
We are pleased that the delivery met your expactations and that you are satisfied with our service.
Thank you very much for your review.
Best regards
Trine
Bilka.Whiteaway.dk
Very fast delivery
I received my washing machine really fast, after 2 days. Moreover, the delivery driver help us to move the machine into the building.
12 January 2022
Unprompted review
Delivery was in time and no defect…
Delivery was in time and no defect found in the items. Overall it was good experience
9 December 2021
Unprompted review
Super god og hurtig levering!
15 October 2021
Unprompted review
Perfect
Great range, good prices and fast delivery. What’s not to like 👍🏼😊
21 September 2021
Unprompted review
alt var bare super
24 August 2021
Unprompted review
very friendly driver/deliverer
23 August 2021
Unprompted review
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