Update! I finally got all my orders, including a larger order for my wife. That being said Bikester should have been clearer in communicating their issues, and have given a more correct estimate of... See more
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Purchased a Kona Sutra AL SE (~ 8000dkk) about 2 years ago and although I was a bit adamant on ordering from this website, I am satisfied with the purchase. Fairly priced, and good delivery times.... See more
DK: Meget dårlig oplevelse. Cyklen blev leveret med ødelagt emballage og en knækket skærm. Jeg nægtede modtagelse, og DHL returnerede varen samme dag. Bikester har modtaget cyklen retur, men har sta... See more
0 Star Attention, please. Crime The police have been informed about Bikester. Money is being withdrawn from my account without my orders being fulfilled. There is no customer service or telepho... See more
Company details
Written by the company
Som online-cykelforhandler følger vi hos Bikester en bestemt filosofi: Bestil cykler, cykeltøj og tilbehør nemt og hurtigt direkte til dit hjem. Drag fordel af det store varesortiment samt uafhængigheden af hvor du bor i landet eller åbningstider. Igennem vores brugervenlige hjemmeside finder du hurtigt hvad du søger i blandt vores store produktudvalg. Vi ved, at cykelverdenen er blevet mere kompleks. Der findes efterhånden mange forskellige cykeltyper, cykelstørrelser eller gear som gør købsbeslutningen vanskelig for nybegyndere. Med hjælp fra vores produktvejledning kan du dog i ganske få skridt finde den rigtige cykel til det ønskede formål. Hav tillid til vores erfaring. Vi holder dig opdateret med de nyeste trends indenfor cykel-verdenen, som for eksempel en el-cykel. Vores team består af medarbejdere som har stor erfaring indenfor cykelbranchen og kombinerer dette med testning af cyklerne på et fagligt som på et personligt plan - fordi mange af os er selv begejstrede cyklister.
Contact info
Sweden
- bikester.dk
2.3
Poor
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 7% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service overall
Very good selection of products, good prices, fast delivery, easy returns and very friendly call support at all stages.
4 June 2016
Unprompted review
super service
11 April 2016
Unprompted review
Bad customer service
I had ordered 2 bicycles from Bikester. One of the package has a missing seat. So when I asked for the same on the same day, they told me that they are checking internally if that is really the case (?). Then they shipped the seat after 1 day delay to another address than the original. When I asked the customer service, all they could say is that sorry for the inconvenience. How will I ride the bicycle 6KM without a seat to get the part fixed. Bad customer service and bad coordination. Will not recommend this dealer to any of my friends.
11 April 2016
Unprompted review
Reply from Bikester
Dear Rajkumar,
I can see you have now received both the seatpost and the saddle. We are sorry about the long process and that we sent the seatpost and saddle to your invoice address and not the delivery address you gave us when ordering the bike. Sometimes we send items in separate packages to ensure that they will not be damaged during the transport from Germany to Denmark.
We hope that you will enjoy the bike.
Best regards,
Morgan Aa.
Ordered a week ago, no item, no info
Ordered BnW bike sack on 28/03, order (theoretically) dispatched on 29/03, that is a week ago. No news since then, no update on the DHL page, no info from DHL, no reply to my order status request from Bikester. Flying in 24 hours, thereafter I wont need it guys...
8 April 2016
Unprompted review
Not taking a chance again
The delivery was fast, the bike seemed fine too, but breaks stopped working very fast. After contacting bikester I was asked to take some pictures of the problem. And how can can I take the pictures of such a problem? I found someone to fix the breaks, but after some time the problem occurred again and this time I went to a technician to fix it. As the bike is something I need for a daily use, I don't have time to take pictures, send them, wait for technicians evaluation and decision. And when I send the receipts paid, I got an answer that it cannot be refunded.
I could understand that it is more difficult when you buy online, but f.e. once I bought a closet online and some parts came defected. They didn't need any proves, any pictures, just send them at once. But bikester just seem to find excuses not to take responsibility.
12 February 2016
Unprompted review
Delivery has been over 3 weeks now
Have ordered a racing bike 3 weeks ago that I have not received yet.
11 February 2016
Unprompted review
Waiting 45 days for refund
I first received a faulty bike which I returned. The package was received by bikester on 8th December 2015. It's now 21/01/16 - 45 days later - and I have not received any refund.
21 January 2016
Unprompted review
Reply from Bikester
Dear AW,
Thank you for your review.
Please get in touch with us for this issue. This has been all to long for you to receive your refund. Please contact us via service@bikester.dk or tlf.: 78 77 40 68 in order to solve this as soon as possible.
Best,
Inge Andersen
Very good :)
Everything is super, fast delivered:) i give 5 ++++ stars
22 August 2015
Unprompted review
Awesome!
Highly recommend to buy bicycle from bikester! Clear, easy and efficient ordering process… and a very fast delivery :)
29 April 2015
Unprompted review
very good service
Items purchased and delivery as expected. Very satisfied
21 April 2015
Unprompted review
nice offers
Everything was exactely as I was expecting, the products I received were indeed the ones I ordered.
I do recomment bikester as they have really good offers and a high range of products to choose from.
The down side is that the are working with DHL, which apparently don't take their job very serious. On the delivery day, they just send me a text saying that I need to reschedule the delivery for another day due to the fact that I was not home. Silly, as I was home the whole day. They simply didn't bother to call me or text me that they are around and I have to pick up my package.
Otherwise, bikester, great service.
16 March 2015
Unprompted review
Reply from Bikester
Dear Marius,
Thank you for your feedback. We are constantly working on improving our shipping solution and should have a new and improved solution within the next month. We take this kind of feedback into account and use it in our efforts to provide the best possible service to our customers - including the shipping solution. I hope you will give us the chance another time to prove that.
Best regards,
Anders, bikester.dk
All good
Ordered twice already. Both times all perfect. Cheap and fast (as for shipping from Germany).
6 November 2014
Unprompted review
Reply from Bikester
Dear Maciej,
Thank you for your feedback. It is very much appriciated. We have a delivery time of 2-3 working days and are constantly trying to improve that to offer our customers a even better service.
I wish you a pleasent day!
Best regards,
Anders, bikester.dk
trustworthy and delivery issues, good price
The delivery took exactly 12 days since the day of ordering. Quite a bit more then what it is claimed on their page. Just have that in mind, when you order. The bike came just like any other bike, in a box, not like Mr. Anders claimed earlier that it has a "strange" shape and needs "special" delivery.
My issues so far:
1. Inconsistencies regarding information about delivery
2. I was misled by the "Selected reviews" because it only shows the 5-star reviews
3. Contact phone number is placed next to German address, and not on 'Costumer support' but on 'About us' page, which is confusing
4. The only good thing about my experience with this shop so far is the good price
12 August 2014
Unprompted review
Reply from Bikester
Dear Marius,
Why are you deleting your old review and posting a new? I think we had a okay discussion about these issues, and I cannot see why you would need to repost it.
I hope to hear from you.
Best regards,
Anders, bikester.dk
Extermely speedy shipping, customer service is responsive,
Everything is fine after all.
8 August 2014
Unprompted review
Impossible to cancel or change an order
Cancelled an order right after ordering, still they shipped the items... Customer service worth nothing.
30 July 2014
Unprompted review
Reply from Bikester
Dear Milan,
Thank you for your feedback.
In general when we receive orders we try to process them as fast as possible in our warehouse, so our customers can get their orders as fast as possible. Therefore there is a very small window between ordering and us shipping the order. I hope that you understand that we do this as a service, because we believe that it is worth a lot to get the orders shipped as fast as possible. This sadly also means, that in some cases we are not able to stop an order from being sent. This was the case with you, and I hope for your understanding in this matter.
Regarding our customer service, you wrote us 30th July at 22:53 and our agent wrote you back the following day at 13:32. I think that is an okay responsetime, and if we were able to cancel your order, we would of course do that. In this case, you can refuse to accept the package and it will go back to us, and you will automatically be refunded.
If you have any doubts about bike parts in the future you are always welcome to contact us, and we are more than happy to help you find the right parts.
I hope for your understanding and I hope you will reconsider your 1 star review.
I wish you a pleasent day.
Best regards,
Anders, bikester.dk
Good price, good delivery, no problems
They had the right product at the right price and delivery was fine and on time. Recommedned
28 July 2014
Unprompted review
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