bikesharetoronto.com Reviews 

The app design is quite confusing 🫤 and its hard to navigate. I also had an issue with ending a ride. Recently after finishing my ride, I parked the bike correctly but the ride didn’t stop and kept running and I couldn’t end it at all. You might want to take note from the Whoosh scooter app, their interface is much more intuitive and the process with finishing a ride is clearer and more convenient. Customer service was great though! They solved my issue within a few minutes which I really appreciated. However, I was supposed to be charged $12.80 but I was actually charged $14.42 and no one explained why. Even the receipt showed $12.80, which is confusing

On July 16th, I decided to try Bike Share Toronto’s Pay As You Go option. Unfortunately, right after starting my ride, my friend had an issue, so I returned the bike to the dock within 10 seconds. I was still charged $50, but they later refunded that amount.

However, two days later on July 18th, I was charged again — even though I didn’t use the service that day. I contacted them immediately, and it’s now been 20 days with no refund.

This is ridiculous. What if I actually needed that money during this time? Mistakes can happen, but holding onto a customer’s money for this long without resolution is unacceptable and damaging to trust.

I've been trying to pay my annual renewal but they changed their credit card processor and nothing I do is allowing my card to be validated.
Okay, so not their fault, but they won't take my credit card over the phone.
But it's not my fault they transferred to a new payment provider, is it?
I've offered to send payment by e-transfer, twice, and nothing from any Manager to make this happen, just the same cut and paste suggestions to check my address... which hasn't changed in over 2 years.
All I get is the same advice to check my card and address. It's 2021 folks - I want to send you money - why won't you take it?