Bikeflights.com Reviews 53,406

Incredible follow up. The bike shop that I had packing the bike and using as the pick up location where a little slow. Your team followed up with the bike shop, and helped facilitate the process

The website was straightforward, instructions including alternatives were clear, and the shipping service was exceptional. We looked at alternatives as this was the first time shipping a bike and landed on Bikesflights. Look no further. Couldn't be happier with what we were trying to do and how it came about.

Great experience. Dropped off on Monday arrived on Friday across country. Advice for others, take the derailleur off the hanger and zip tie it to the stay with chain even if you leave the back wheel on. I managed to somehow twist hanger even though the back wheel stayed on and the box was not damaged.

The process was very simple. You can pack yourself or have a pro. do it. The shipment was lightning fast and they have the best rates going. What more can you ask for!

Fast and reasonably priced. No hassles

Bike lights is easy to use. Save me money on every shipment. It’s the only way I ship.

You guys did an excellent job for a very affordable price point!

It took over 3 weeks to get my bike.

Belmont Wheelworks was fantastic. They boxed the bike and highly recommended bikefligtlht, speaking positively of their reliability. Bike fight. Delivered one day early!! Bikeflight did a great job. Thank you

Very easy decently priced will definitely use more

Easy to use website, reasonable price and excellent customer service.

I have been a customer of BikeFlights for years but they have lost my business and to make others aware of there new practice of quoting a rate then hitting there customers with an additional charge based on alleged errors in measurements. They attempted to say that I provided incorrect measurements of my box but did not realize that I took pictures .of the actual measurements of the box.
Justin Barr at support@bikeflightsclaimed that the box was 3 inches longer then my stated length and that the “carrier” imposed this charge. Once i responded with photo documentation he simply dismissed my request saying there is nothing he can do. Clearly this is BIkeFlights attempt to take advantage of there customers in a challenging shipping market. These types pf practices are disgusting and a breach of trust of what used to be a good company. Shame on BikeFlights, there are better companies out there that stand by their service and train there people better.

The box was handled terribly, so I can only imagine how they treated it. Luckily, the bike was well protected, even though some parts were out of place.

Boxing, shipping, and receiving my bike was done by competent people in the process!

Bike arrived damaged and box was clearly crushed. The claims process was adequate although they did nothing about the missed cycling event and extended period without my bike. Moreover, when they asked about my preferred reimbursement method I told them to Zelle me. Instead, they sent it via PayPal and I still don't have my money. UPDATE: I changed my review from two stars to four given the improved handling of the claim and resolving the payment issue. Their customer service is admirable.

Box size, weight limits and overall costs make this service less helpful. I found the entire process awkward. I, like most I suspect, have a bike shop box my bike. Therefore, all the variables that impact this process are out of my hands.

Box is a little painful 😂. Just ship it assembled, it's already $50 as it is.