I've taken my electric bike in twice — today because I cycled into a tree and damaged the whole gear mechanism. Great service, really knowledgeable. Impressively, if they can't help you, they'll point... See more
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My order didn’t arrive, after a few weeks contacted bike boom to let them know. Immediately responded by contacting me and putting a new product in the post with the message if two arrive pass one on... See more
Company replied
You have asked me to leave a review for goods that have not arrived. That would be one star review then! Stop using Hermes to deliver your items, they are terrible and make your service terrible. Use... See more
Great price for what is essentially a brand new bike, with a few scratches l. My granddaughter loves it. It was all put together for us, ready for her birthday and the chap was really helpful staying... See more
Company details
Written by the company
Bike Boom want to keep its community rolling. Offering good value servicing and honest advice. We are a small bicycle workshop run by human beings. IF YOUR ONLINE ORDER IS LATE PLEASE CALL US. We are real people and sometimes mistakes happen or people get ill or things get forgotten or packages get lost etc We are here to help make sure you get your order. All bikes are welcome. Cargo bikes, e-bikes, folding bikes are what we specialise in as well as refurbishing bikes - check out our custom builds too! Wheel building, bike building, frame re-spraying, it's all done in our unit. Come over for a chat about our next bike project.
Contact info
Unit 3 Block 3 Chalex Industrial Estate, BN42 4NH, Brighton, United Kingdom
- 01273 905920
- hello@bikeboom.co.uk
- bikeboom.co.uk
4.0
Great
122 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Very poor service
Sent a £140 bike without instructions, peeling paint and damaged parts.
11 November 2021
Reply from Bike Boom!
Apologies that the pdf and the video instructions weren't enough to help with the construction of the little bike. We also offered to help you via video call. This bike is listed as collection only as components like fenders can get easily damaged in transit like what has happened here. We did send you a pre paid label and arranged collection which you failed to have the package ready for the courier. The bike in question was a £200 bike which you bought at the reduced price of £140. We always look at ways how we can improve our service and take all feedback seriously.
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