Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Gabriel was very helpful, and very professional. Quick response to have an engineer to do the dryer repair. Same problem as before few weeks back. I was advised by the engineer to run dryer 2 to 3 t... See more
Company replied
I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Form completed online. Phone call was very polite and engineer booked to suit me. Very happy.
26 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced great service throughout, from completing your form online through to the follow-up call. It’s also great to know that the call was polite and that the engineer was booked at a time that suited you.
We’re really pleased that everything went smoothly for you and that you’re very happy with the service provided.
Kind Regards,
Danielle
Very is an excellent human being who is…
Very is an excellent human being who is fantastic at her job. I cannot tell you how extremely helpful she was.
I hope Very is fully appreciated
2 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for this. We're really glad she could help you out so well.
The BIG Warranties Team
Jane was extremely helpful
Jane was extremely helpful, clear and pleasant to deal with.
1 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for this. Glad our Jane could help make everything clear and pleasant for you.
The BIG Warranties Team
Operative was patient and clear.
1 April 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Mark, thanks for the review. Glad our operative was able to explain everything clearly and make it straightforward for you.
The BIG Warranties Team
Initial call
Arianna was polite and pleasant - explained what I needed to know quite clearly.
31 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for getting in touch with us. Cheers to Arianna for walking you through everything clearly on that initial call.
The BIG Warranties Team
Jane was totally professional
Jane was totally professional explained everything in a language I could understand ie no jargon and as I am 79 and hard of hearing she was very patient explaining 2 or 3 time if I didn’t hear her or understand it was a pleasure talking to her
27 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Dave, thanks for the review. Jane's brilliant at what she does and we're really glad she could explain everything clearly and take the time to make sure you understood it all.
The BIG Warranties Team
Clear, patient and professional.
26 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're delighted to hear that you found our service clear, patient, and professional.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
The person here n the phone was very…helpful and kind
The person here n the phone was very helpful and kind
26 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're really pleased to hear that you found our team member helpful and kind over the phone.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Gabriel was very polite and very…
Gabriel was very polite and very helpful for us .
Have already had an email to repair dishwasher for next Wednesday. So very impressed.
26 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your wonderful review! We're delighted to hear that Gabriel was polite and very helpful while assisting you.
It’s great to know your dishwasher repair has already been booked for next Wednesday and that everything was arranged so quickly. We really appreciate your feedback and will be sure to pass your kind words on to Gabriel.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
I had a great experience with Very
I had a great experience with Very’s customer service. She was incredibly kind, understanding, and professional, even though I was quite frustrated on the phone.
She showed real willingness to help and resolved my issue quickly and efficiently. I’m very grateful - she’s a real credit to the company.
25 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your wonderful review! We're so pleased to hear that you had a great experience and that you felt supported, even during a frustrating situation.
It’s fantastic to know that our agent was kind, understanding, and professional, and that your issue was resolved quickly and efficiently. We truly appreciate your kind words and will be sure to pass on your feedback — it really means a lot.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Gemma was very polite and helpful.
25 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're delighted to hear that Gemma was polite and helpful while assisting you.
We’ll be sure to pass on your lovely feedback. If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
A prompt and friendly response
A prompt and friendly response that dealt with my query within a good time. Also discussed the alternative options that resulted in a better price.
24 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your great review! We're really pleased to hear that you received a prompt and friendly response, and that your query was handled efficiently.
It’s fantastic to know that alternative options were discussed to help you secure a better price — we always aim to provide the best possible solution.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Good operator
.The operator was helpful and made my experience with my claim very easy
24 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're really pleased to hear that our operator was helpful and made your claim experience easy and straightforward.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Professional friendly customer service
Professional friendly customer service
20 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you so much for your lovely feedback, Deborah!
We're delighted to hear you found our customer service professional and friendly—that’s exactly the experience we aim to provide. We truly appreciate you taking the time to share your thoughts and hope to assist you again soon!
Kind Regards,
Danielle
Very was helpful and easy to talk to.
18 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you so much for your kind words, Amanda!
We're really glad to hear you found the experience helpful and easy—making things simple and comfortable for our customers is always our goal. We truly appreciate your feedback and look forward to helping you again soon!
Kind Regards,
Danielle
Always a good service
Arianna was very helpful and raised a claim for me. She was very friendly and efficient. We had a laugh about what had happened to my washing machine, and she booked a suitable day for an engineer to come out. Very pleased with the service.
19 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Hazel,
Thanks so much for your kind words! Arianna will be thrilled to hear it. We’re glad we could sort everything out - and have a laugh along the way.
If you need a hand with anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Rosanna was lovely to talk to
Rosanna was lovely to talk to, very polite, explained everything clearly for me, and answered all my questions.
16 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Tina,
Thanks so much for your kind words! Rosanna will be thrilled to hear you enjoyed your chat. We’re glad she could make everything clear and answer all your questions.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Louse was very helpful and professional…
Louse was very helpful and professional throughout the claim request process
16 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that Louise was so helpful and professional throughout your claim request process. Making sure everything runs smoothly at this stage is really important, so it’s great to know this was your experience.
You can continue to follow the progress of your claim using your Track My Claim link, where you’ll receive live updates as things move forward.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle.
Terrible cancellation Policy
Terrible cancellation Policy. I wanted to cancel my policy when it had ended but they won’t let me cancel unless I talk to someone. It is my consumer right to cancel the policy. They said it was due to gDpR so I sent them my personal details by email and are still insisting I need to speak to someone. Ridiculous Cancellation Policy. Do I have to speak to someone so they can persuade me to stay I don’t think so. They are now telling me I am arrears because they won’t cancel my policy. Disgusting.
13 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your feedback.
We do have a cancellation process in place, which is explained at the point of taking out the policy. As part of this, we are required to complete the cancellation through a secure and regulated process. Unfortunately, if this process isn’t followed, the policy will remain active.
We appreciate this may be inconvenient; however, this is in place to ensure we are speaking to the policy holder directly and handling the request securely. We would like to resolve this for you as quickly as possible, so please contact our team and we will go through everything with you over the phone to confirm the cancellation and bring this to a resolution.
Kind regards,
BIG Warranties Customer Service Team.
Very helpful and courteous call handler.
Very helpful and courteous call handler.
13 March 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Margaret,
Thanks so much for your kind words! Rosanna will be thrilled to hear you enjoyed your chat. We’re glad she could make everything clear and answer all your questions.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
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