Bigtoe Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly skilled and professional massage therapists who arrive promptly to provide deeply relaxing and healing in-home wellness sessions. People also find the online booking process to be very straightforward, noting that scheduling appointments is both seamless and convenient for users. However, some customers also noted frustrating issues regarding poor customer service, inflexible features, and unexpected delays with their providers. A few reviewers experienced inconvenient last-minute cancellations, slow response times, or communication problems that negatively affected their daily plans. Consumers mentioned that getting prompt support or reaching a representative when needed can sometimes be quite difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that therapists are exceptionally skilled,... See more

Service

Consumers find service to be positive, noting that therapists are professional, punctual, and highly skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Booking process

Customers had positive experiences with the booking process, highlighting how easy it is to schedule... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more

Company replied

Rated 5 out of 5 stars

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the b... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both fe... See more

Company replied

Rated 5 out of 5 stars

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone w... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(396)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They will double charge your card then…

They will double charge your card then not respond when asked about it.

21 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for bringing this to our attention. We take billing concerns very seriously, and double-charging is not expected behavior. If you were charged twice, it may be a temporary authorization hold or processing error, and we’d like to review it and resolve it promptly. Please email our support team with the booking details so we can investigate.

Rated 5 out of 5 stars

Great spa Lake Massage in the comfort…

Great spa Lake Massage in the comfort of my hotel room. She was professional and punctual. Really relaxing massage. She brought everything including essential oils. Very easy to set up.

7 February 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful review! We’re so glad you enjoyed a relaxing, spa-like experience right in your hotel room. We appreciate your kind words and are happy the setup was seamless for you.

Rated 5 out of 5 stars

Leticia was one the best I have ever…

Leticia was one the best I have ever had. Definitely be my only one from now on. She is highly skilled and explains what she is doing and why. She knew I was struggling with sciatica and was very detailed and I time with what I needed

6 February 2026
Unprompted review
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Reply from Bigtoe

Thank you for the incredible feedback! We’re so glad Leticia was able to support you so thoughtfully, especially with your sciatica concerns. We truly appreciate your trust and are thrilled she delivered such a detailed and skilled experience.

Rated 5 out of 5 stars

My therapist was Cheyenne

My therapist was Cheyenne. She was absolutely amazing. I felt very comfortable with her. She listened to the health plan. I am on and why I chose this lymphatic therapy. She thanked me for my service and trust in her. She has the most beautiful smile which indicates to me, she loves what she does

3 February 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful review! We’re so glad to hear Cheyenne made you feel comfortable and took the time to truly understand your goals for lymphatic therapy. We appreciate your trust in Bigtoe and are thrilled you had such a positive experience.

Rated 5 out of 5 stars

My husband truly enjoyed his massage…

My husband truly enjoyed his massage and said he would have Maribel again she did a wonderful job and very professional

4 February 2026
Unprompted review
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Reply from Bigtoe

Thank you for the lovely feedback! We’re so glad your husband had a great experience with Maribel. We truly appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

Jayne is great

Jayne is great. She knows her stuff and has been doing this for years. Very friendly, helpful, and gentle

2 February 2026
Unprompted review
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Reply from Bigtoe

Thank you for the great review! We’re glad to hear Jayne’s experience and skill really showed through, and that she provided such a friendly and gentle session. We truly appreciate your feedback.

Rated 1 out of 5 stars

I had a highly concerning experience…

I had a highly concerning experience today with a massage therapist from Big Toe Yoga.

As someone who has received professional bodywork for years, it was immediately evident that the therapist provided a substandard and potentially unsafe experience. I have serious concerns regarding her professional licensing in the State of Georgia based on the following:

• Hygiene & Safety: The therapist’s fingernails extended past her fingertips and were repeatedly digging into my skin throughout the session.

• Lack of Technical Skill: She demonstrated a lack of basic anatomical knowledge, specifically by massaging ligaments directly, which caused significant physical pain. It was quite evident that the therapist was simply “winging it”.

• Professional Standards: She failed to follow standard draping protocols and never once checked in regarding pressure or comfort.

I have asked the company for the Full Name and Georgia State License Number for this therapist so that I may verify her credentials with the state board.

30 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for sharing this feedback. We take concerns around hygiene, technique, draping, and overall safety extremely seriously. We are reviewing this matter internally and will ensure the provider’s credentials and compliance are properly verified.

Rated 1 out of 5 stars

Don't waste your time with Bigtoe yoga Massage as a provider!

I'm a Licensed Massage Therapist in Florida. Have been trying to get jobs from Bigtoe yoga Massage as a Professional Massage Therapist for several years but their APP is very inefficient, erratic and impossible to work with. So is their "Customer service" So as a provider please Don't waste your time!! ALL the, very few, sessions I was able to get booked rated my service a 5 star out of 5. In 2025 I never got booked at all! Go figure!

30 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for sharing your perspective. We’re sorry to hear you’ve had a frustrating experience with the app and booking flow. We’re continuously working to improve provider experience and platform reliability, and we appreciate the feedback.

Rated 5 out of 5 stars

Excellent Job!

Excellent!
I did pay for 120 minutes and did not get all of the time (according to my cell phone). But other than that, Juli was very good. I hope to use her again soon!

28 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the feedback! We’re glad to hear you enjoyed your session with Juli. We also take timing concerns seriously and appreciate you bringing this to our attention. We look forward to serving you again soon.

Rated 5 out of 5 stars

Amazing Therapist! Knows the muscles well!

Jose was great, patient, and hard-working on a tight budget. Did work I haven't had anywhere but high-end sports clinics. 10/10 WILL use again once I recover!

27 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the amazing review! We’re thrilled to hear Jose delivered such high-quality work and made a real difference. Wishing you a smooth recovery, and we look forward to serving you again.

Rated 5 out of 5 stars

Boris was professional

Boris was professional, on time and experienced.

27 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We’re glad to hear Boris delivered a professional and punctual experience. We truly appreciate your review.

Rated 1 out of 5 stars

This was one of the worst service…

This was one of the worst service experiences I’ve had. My appointment was confirmed, and I stayed home all day specifically for it. Then, at the last minute, I get a message saying the provider “had something come up” and can’t make it.

If they had told me hours in advance, I could have made other plans or booked someone else. Instead, they canceled basically right before the appointment, after I already rearranged my entire day.

They then tried to push me to reschedule for later, which I cannot do because of my family schedule. So my entire day was wasted for nothing.

This shows zero respect for customers’ time. If you book with them, be prepared for last-minute cancellations and excuses. I will never use this service again and do not recommend it to anyone.

25 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for sharing this. We’re truly sorry for the last-minute cancellation and understand how disruptive and frustrating it is to set aside your day only to have the appointment canceled. This is not the experience we want any client to have, and we take reliability and respect for our customers’ time very seriously.

Rated 5 out of 5 stars

Truly deep tissue

It's rare that I feel a "deep tissue" massage lives up to its name. This one definitely did, and it was exactly what I needed. It worked out some aches and cricks that I'd been struggling with for years.

17 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear the deep tissue session truly delivered and helped relieve long-standing aches. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Great therapist!

Showed up a bit early, so we could start on time! Very friendly!
Great pressure too!

21 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re happy to hear your therapist was early, friendly, and delivered great pressure for a fantastic session.

Rated 5 out of 5 stars

About Tricia R. LMT, Massage Therapist

Tricia is amazing. Her skill and professionalism are second to none. Tricia came to my place, same day, providing her own table. She was on time and gave a great massage, listening to my needs. I'll use Tricia again in the future!

20 January 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the fantastic review! We’re thrilled to hear Tricia delivered such a professional, attentive, and high-quality experience. We truly appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

Very pleased

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both felt she did a wonderful job. I would certainly request her again and recommend her to others.

11 January 2026
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear you both had a great in-home experience and that Tawnya delivered such attentive and skillful care. We truly appreciate the recommendation.

Rated 5 out of 5 stars

GREAT IN HOME MASSAGE

GREAT IN HOME MASSAGE
Andrew is an amazing skilled professional and a caring young man. He is also very easy to communicate with. I definitely plan on booking him again. I HIGHLY RECOMMEND HIS SERVICE!

11 January 2026
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the fantastic feedback! We’re glad to hear Andrew delivered such a skilled and caring experience, and we truly appreciate your strong recommendation.

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