Big Think CapitalReviews 

3,261
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and willingness to go above and beyond to help them succeed. The service is frequently highlighted as efficient, smooth, and transparent, with many appreciating the clear communication and quick process. Reviewers are particularly impressed with the prompt response times and the overall ease of navigating their financial needs. However, some customers also noted issues with communication from leadership and expressed concerns about certain interactions. A few other people also reported a generally negative experience with the company.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their hard work, patience, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and helpfulness... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, responsiveness,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as fantastic,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

had an outstanding experience working with Scott Smith. From the very beginning, he was professional, responsive, and genuinely committed to helping me secure my business loan. Scott went above... See more

Company replied

Rated 5 out of 5 stars

We’re on our third loan with Big Think Capital, and we keep coming back because they are consistently efficient, helpful, and offer some of the best options for small business owners like us. Austin B... See more

Company replied

Rated 5 out of 5 stars

Working with Big Think and Moe Salim was an incredible experience. They were very thorough and made sure I understood everything along the way often asking if I had any questions. The transparency and... See more

Company replied

Rated 5 out of 5 stars

Joseph Krajewski! This guy was friendly, polite, knowledgeable, and ever present and available throughout the whole process. Even going so far as to recognize my unhappiness with a part of the deal an... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Business Development Service
  4. Finance Broker
  5. Financial Consultant
  6. Financial Institution

About Big Think Capital

Written by the company

Big_Think_Capital_logo

Learn How BTC Can Help your Business!

Big Think Capital provides businesses with the best lending options in a transparent and easy-to-understand environment.

BTC Image Two

Not only are our expert funding managers dedicated to helping you secure the financing that your business needs, but they will also educate you on the various loan options available.


        Apply  Now       


Business Resources


    Meet Our team    


       Contact Us       


Big Think Capital - BBB A+ Rating
Small Business Finance Association

America's #1 Alternative Finance Service!

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,261)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ryan mink was attentive

Ryan mink was attentive, fast and very helpful

14 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Very smooth process

I Worked with Chris. Everything went smooth.

13 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Great service from Gerald

Great service from Gerald. He was very helpful and very knowledgeable about the process and how it worked. I enjoyed working with him.

16 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

We’re glad to hear about your experience with Gerald! It’s great that he was helpful, knowledgeable, and made the process enjoyable for you.

Rated 5 out of 5 stars

Sam was great at answering questions…

Sam was great at answering questions quickly and was quick with clear communication

15 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

We’re glad to hear about your experience with Sam! It’s great that he provided quick, clear communication and answered all your questions promptly.

Rated 5 out of 5 stars

Great people thanks it was quick and…

Great people thanks it was quick and helpful also floow up was great

10 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Joseph Krajewski & Mike Santos have…

Joseph Krajewski & Mike Santos have been amazing in helping me navigate the loan process all the time. Always looking for the best options for our business and trying to save us money on every corner. I’ve been working with think big capital for about 5 years and this guys always come thru with fast capital funding. They explain everything from A thru Z to always stay transparent. I always enjoy speaking with this gentleman and hope we can continue to do business together in the future. Thanks again guys

15 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Mr Trovato

Mr. Trovato made this experience seamless. He fixed multiple issues I had dealing with his company the last round and I applaud him for that. He went above and beyond to make sure every thing was handled properly.
On another note, the first guy I dealt with, some clown 🤡 named Jett completely misled and lied to me. If you call Big Think Capital DO NOT deal with anyone named Jett. I could go on but I don’t want to taint the 5 star ⭐️ for Gerald Trovato.

10 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 3 out of 5 stars

The jury is still out on this company

The jury is still out on this company. There were many parts of the transaction that were good, but the "partner" I was assigned to work with was a challenge. She insisted I needed specific paperwork and when I provided it she said underwriting needed something more. This went on and on. I spend the whole day back and forth. Then magically she decided to submit what I had provided her to underwriting and they accepted it. This tells me all of that was not necessary had she just submitted what she had initially and then worked from there. Then, when in final review it was noticed that the bank account information was incorrect. She argued with me about it telling me that was the correct bank account. I explained to her that the number she put in the contract is my CU member number and that there are 5 accounts attached. She kept arguing with me about it. It was my distinct impression that Samantha did not want to have to go back and change paperwork. She asked to to allow them to submit it and fund it as is and "just see if it goes through", That does not sound like good advise to me. Then to have the audacity to send me emails asking for a 5 star review on multiple platforms. Do be fair - I believe this is an issue with the agent, not the company and that is why I did 3 stars. Samantha needs to be coached. Everyone else was wonderful.

Update: After posting this PROMPTED review I was harassed for days with phone calls and texts by the “partner” Samantha assigned to me. The condescending attitude throughout the process is what led me to leaving this review. I now understand that she did submit the items and was requesting what underwriting was asking for, but her communication and delivery was terrible throughout and this carried through to the multiple texts after I left this review and multiple phone calls wanting to discuss the review. Finally she wrote an apology that was followed by a “however” so not an apology at all just excuses. You can see the excuses continue in the response here. I just want Samantha to take responsibility but I don’t see that happening and if no one and Big Think Capital thinks that treating customers this way is a problem, well…..

7 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your experience and for recognizing the rest of our team! We completely understand how frustrating the process felt. The back-and-forth you experienced was due to documentation requirements from the lender, which we were following to ensure everything met underwriting standards. The bank account issue was also related to the lender’s process, not our internal procedures. We truly appreciate your patience and feedback. Our team is committed to supporting you and making every step as smooth as possible, and we look forward to working with you again!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Outstanding Experience with Mike at Big Think Capital!

Mike went above and beyond to make the funding process quick, easy, and stress-free. He took the time to explain every option clearly, answered all my questions, and made sure I understood the terms before moving forward. Communication was excellent — always professional, responsive, and honest. Thanks to Mike, we secured the funding we needed fast and without any hidden surprises.

If you’re looking for business financing and want someone who truly cares about helping you succeed, ask for Mike at Big Think Capital — you won’t be disappointed!

10 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Awesome job !

Chris D’Amico and Mike Santos were very helpful. They were informative and overall great to work with!

9 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Working with Mike Santos and Juan…

Working with Mike Santos and Juan Espiritu was a real pleasure - super professional, knowledgeable and most important TRUSTWORTHY

8 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Drew was awesome

Drew was awesome, I was very undecided about taking financing to fund my future expansion, but Drew was always on top of all my questions, even with me being difficult. I highly recommend working with him.

30 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Perfect

I recently worked with Alan Hayon at Big Think Capital, and the experience was outstanding from start to finish. Alan was professional, responsive, and clearly very knowledgeable — he guided me through each step of the funding process with transparency and care.

One thing that stood out: Alan helped me leverage my PAYDEX score of 80 to secure more favorable terms. He explained how that score unlocks better options and made sure my application highlighted it. Because of his attention to detail, we closed the deal faster than I expected, with no hidden surprises or gimmicks.

If you're looking for someone who not only knows how to get funding but also truly works to maximize your terms based on your credit metrics, Alan Hayon is your guy. Highly recommended.

1 October 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Attentive and professional

After years of financing my small business with personal loans, connecting with Big Think has been so beneficial as a way to get my business on its own two feet to secure its own financing. Alan Hayon spent a lot of time and energy on my Dunn & Bradstreet account to get us in great shape for lending! Really happy with his attention to detail and great communication!

1 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Mike Santos is great

Mike Santos is great! Thanks Mike for the help!

24 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 1 out of 5 stars

Bad experience

I didn't have a good experience.

21 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your thoughts. We’re committed to providing a smooth and professional experience for all our clients, and our application is fully functional, regularly updated, and designed to make tasks like login and document upload seamless. Our IT team and credit specialists are highly trained and always ready to assist. If you encountered any challenges, we would have appreciated the opportunity to help you directly. Please don’t hesitate to reach out so we can ensure everything works perfectly for you.

Rated 5 out of 5 stars

Chris was able to effectively and execute all my needs. I will be promoting his services and expertise for anyone else who needs a helping hand. Chris is the most effective and a crucial asset.

Chris was able to work with me and never gave up on a small Buisness owner who wanted to expand. He when above and beyond the call as any company should do. Chris is a perfect example of getting results. He called and email back after two other loans fell through. Starting is hard and expanding is even tougher! With Chris help, I was able to get the necessary funding for tools, uniform and equipment. Thank you Chris.

22 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Great Job

Alan and Jake did a great job explaining how everything works and responded quickly whenever questions arose. I would recommend working with both Alan and Jake at Big Think Capital. Thank you.

22 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Alan Hayon was incredibly helpful with our PAYDEX score

Alan Hayon was incredibly helpful. He worked with me to educate me on the tools at my disposal to improve and further establish my business's credit reporting, specifically the PAYDEX score which was outstanding once he was done working with me. I couldn't recommend him more to anyone looking to solidify their business credit and secure better opportunities for their company

22 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

Rated 5 out of 5 stars

Very professional

Very professional. The team took the time to listen and proposed concrete financing solutions within days.

18 September 2025
Unprompted review
Big Think Capital logo

Reply from Big Think Capital

Thank you for sharing your feedback! At Big Think Capital, we strive to deliver convenience, flexibility, and peace of mind for our clients. We are committed to supporting your business growth and If you need any further assistance, please reach us at help@bigthinkcapital.com. We’re excited to watch your business flourish!

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