Brilliant service at every level
Brilliant service at every level. Cannot reverse enough.
30 April 2026
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Company details
Written by the company
Big Robots Rock is an online retailer specialising in providing the very best gunpla (Gundam plamo) and plamo (plastic model kits) to the UK market with the convenience of buying form a UK business. We stock all of the main gunpla lines produced by Bandai Spirits including, HG (High Grade), RG (Real Grade), EG (Entry Grade), MG (Master Grade), MGSD (Master Grade SD) and PG (Perfect Grade). We also stock other select ranges of Bandai Spirits Plamo including the 30 Minute label series kits (30MM - 30 Minute Missions, 30MS - 30 Minute Sisters, 30MF - 30 Minute Fantasy and 30MP - 30 Minute preference) and Figure-rise lines of model kits. Across the items on our website we're able to cater to model builders of all experience and skill levels. Orders will be despatched within one business day of payment being received. We offer a range of delivery methods across both Royal Mail and DPD being available, standard delivery starts at £4.95 but we offer free Royal Mail Tracked 48 delivery to UK mainland orders priced at £80 and over. If you change your mind about your purchase we allow returns subject to notification of intent to return within 14 days of delivery (subject to goods being returned in their original condition).
Contact info
United Kingdom
- info@bigrobots.co.uk
- bigrobots.co.uk
Great shop for gunpla and other models.
Smooth and easy transaction, item arrived nice and quick. Even came with a handwritten note! Excellent shop.
29 April 2026
Unprompted review
Always excellent service
Always excellent service, and now my go-to company for my Gundam orders.
9 April 2026
A great small retailer of big robots
The service from Big Robots Rock was superb. Items arrived well packaged and shipped in good time. Their website has a great selection of products, particularly for a smaller specialist retailer and the pricing is competitive.
The only negative part of the experience was not the company's fault and involved Royal Mail's slow delivery service. I wouldn't mark Big Robots Rock down for this as they did everything right and Royal Mail dropped the ball. I will definitely be buying from them again!
4 April 2026
Awesome fast brilliant love the gift…
Awesome fast brilliant love the gift too it arrived on Saturday
14 March 2026
Big robots rock it’s in the name!
Great communication! Great packaging, 100% would recommend!
12 March 2026
Absolutely exemplary customer service
Absolutely exemplary customer service, Big Robots Rock go above and beyond to ensure that the customers are taken care of from the beginning of the transaction to the end, shipping times are as short as possible and the items always arrive in pristine condition. The pricing on the store is also always competitive with other retailers , if not lower than many
1 January 2026
Unprompted review
Absolutely Fantastic
The team at Big Robots Rock are phenomenal, providing excellent customer service ! Looking forward to purchasing from them again 😀
13 March 2026
Unprompted review
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