Big Padlock Reviews 

484
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, professional, and always ready to assist. Many people highlight the excellent service, noting its efficiency and the straightforward process from reservation to storage. Reviewers appreciate the clean, secure units and the easy, hassle-free access, ensuring belongings are safe. The overall user experience is frequently described as smooth and accommodating, making stressful situations much easier. However, some people mentioned that while access is generally easy, it is not available 24 hours a day, with specific operating times noted.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and efficient.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and friendly staff who... See more

Facilities

Customers had positive experiences with facilities, often highlighting them as secure, clean, and... See more

User experience

People report positive experiences with user experience, highlighting the ease and pleasantness of the setup... See more

Location

Clients share ambiguous opinions on location, with some expressing satisfaction, stating they wouldn't go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🚀 Next-Level Service at Big Padlock Wrexham! 🏢🔑 The building may have 2 levels, but Gavin and Rachel’s service is on another one entirely 😃. Super friendly, professional, and always ready to help... See more

Rated 5 out of 5 stars

Carol and Dennis are a credit to the company they demonstrate a strong work.ethic and positive attitude and a genuine commitment to delivering high standards and a personal touch to each client. They... See more

Rated 5 out of 5 stars

Good service all the way from reservation to storing goods. The staff very very respectful when I needed help following the tragic death of my wife. I would highly reccomend Big Padlock if any persons... See more

Rated 5 out of 5 stars

Very Highly Recommended. My partner and I have been storing items since September 2025 as part of moving house. From the off the experience with the team at Big Padlock - Wirral has been first rate.... See more


Company details

  1. Self-Storage Facility
  2. Container Service
  3. Moving Supply Store
  4. Packaging Store
  5. Storage Facility
  6. Warehouse

Written by the company

Big Padlock offers a secure self storage solution without any long-term commitment. Confidential & secure, we provide cost effective storage for home, business or leisure. Storage units available in Cardiff, Aberdare, Ayr, Huyton, Halifax, Liverpool, Wirral & Wrexham.


Contact info

4.9

Excellent

TrustScore 5 out of 5

484 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(484)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenient and straightforward

So far so good. We were advised re size required. Simple process. Convenient access. Also great that you only pay for the length of time it is used, so initially you pay for a month, but if you don't need the whole month, unused days are refunded.

24 August 2024
Rated 5 out of 5 stars

5 Stars for Gav & Rach at Wrexham

Just emptied my locker. I want to say a HUGE thanks to Gav and Rach at the Wrexham store. You guys have been brilliant and helpful all the way through. I can fully recommend thus storage place. Polite, helpful, easy to deal with THANK YOU

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service with a smile

Needed some temporary storage the last few months and after checking around locally decided on The big Padlock long lane Liverpool, not only were their rates good but the staff that looked after me, Adam and Jackie, were really friendly and helped me choose the right size for my needs and talked me through the whole process , I can really recommend them based on my overall experience well done!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Brian and Ben at Halifax

Brian and Ben at Halifax

Great team!!
Very helpful, professional and informative.

The unit was spot on, tidy and easy to access.
Would highly recommend both guys at the Halifax branch. Credit to the company.

Fab!!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Really positive experience with the…

Really positive experience with the Halifax. big padlock - the staff were really helpful and friendly - we had to extend for longer than initially expected and it was no problem. Had no issues with the numerous trips back and forth - no waiting or queuing. After 6 months, all our stuff was in the same condition as we dropped it. Thoroughly recommend

1 August 2024
Unprompted review
Rated 5 out of 5 stars

1st Choice For Me

Fantastic set up. Helpful, professional and friendly staff, nothing is to much. Pitches are a generous size with good security measures in place. Good access arrangements and plenty of space to manoeuvre your van into place.

2 July 2024

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