Big Padlock - Wirral Reviews 9

Great staff especially Lee

Great Facility, easy access, load of trolleys and parking etc. As you would expect with so much competition now in this market and particularly with newer facilities opening all the time.

So how do they compete ?

Well their trump card is the team and in particular Lee.

Helpful, cheerful, responsive, informative and obviously well aware that client satisfaction is the key factor.

Couldn't have been more helpful for the 7 months we have been using the unit.

Then, at the end of a very busy day back and forwards checking out of our unit, me limping, hubby flagging, Lee appeared at side of the van lugging the last item, a very large pine picnic table we were just plucking up strength to go back for...

Final bill all sorted within 24 hours, refund processed immediately and arrived to my bank 48 hours after that.

Bish..Bash..Bosh...Lee & his team are all over it.

See you next time..

Terms and conditions for hire of our storage unit were clear and our use of a unit for nearly 3 years was greatly helped by 24/7 accessibility and helpful and efficient staff .

Great service! The team at Big Padlock Wirral were always friendly and helpful

The team at Big Padlock have been extremely helpful in my first experience owning a lockup. Lee and Dalia are always friendly and efficient. Thank you once again.

I've recently managed to clear out my unit at Big Padlock. I've had units of various sizes for over two years and have really enjoyed the service. The facility is accessible 24/7. I've never had to queue for the covered loading bay at the back and there are always trolleys available. It's also good that customer toilets are available.

Lee and the team are responsive and can't do too much to help. Just once I got a call from the team to tell me I hadn't locked up my space properly - I really appreciated that.

Financial arrangements are also very simple and changes are made immediately. I've no idea with how prices compare with similar facilities but I've always been very happy with the value I've received.

Very much recommended.

No issues at all, easy to access 24hrs, staff (Lee and Dalia) very helpful. Would use again.

Great location. Stored here for two years and never had a parking issue including loading or unloading for a few hours. Staff in the office are always friendly and helpful. Loved the 24 hour access to fit in with a busy lifestyle.

We are looked after by Lee and Dalia and from day one the service and professionalism has been top notch. Prices here are fair, the location and cleanliness of the property is great but what sells this place for me as a business owner/tenant is the customer service (with a smile) and support.
Interactions with Jane and James (Senior Management) have also been supportive and positive.

I would hire Lee to work for me if I could!