BigjeffaudioReviews 

202
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping and delivery services, often noting that products arrive quickly and are well-packaged to prevent damage. Many appreciate the wide selection of products available, finding almost anything they need for car audio. The quality of the products and the overall service are frequently highlighted as excellent, with many people expressing satisfaction with their purchases. However, some people mentioned issues with customer service, citing difficulties with warranty support, incorrect parts being sent, and slow or unhelpful responses regarding returns and exchanges. There were also occasional reports of products arriving with minor damage or missing components, and confusion regarding tracking information.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality and correct items... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick shipping... See more

Customer service

People report ambiguous experiences with customer service, with many praising it as excellent, great, and... See more

Service

Customers consistently note positive experiences with service, often praising its efficiency and speed, with... See more

Quality

Consumers generally report positive experiences with product quality, often praising items as being of very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the selection when it's available. 80 percent is out of stock. No point having online access without supply. Other than that shipping was reasonable and quick.

Rated 4 out of 5 stars

Speaker frames were dent likely from shipping but the speakers sound good so we'll see how they hold up. Damage seems to be a common issue with galeforce reviews

Rated 4 out of 5 stars

Shipping was fast and they have a great selection. I only gave 4 stars because I kept having problems ordering from their site but was able to call the shop and easily get my order placed.

Rated 4 out of 5 stars

Great service with quick delivery. The tracking process was a little strange said delivered but wasn’t. Had 2 tracking so was a little confused. But the product arrived safe with no damage.


Company details

  1. Car Stereo Store

Written by the company

You one stop Car Audio and 12 volt electronics online super center. We carry the biggest brands and offer the best prices on all yore car stereo needs and accessories. Big Jeff Online has grown to be your first choice in online shopping for all electronics. Located in centra Florida and service the united states and all over the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(202)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service is everything!

Service is everything!! 22Ah Lithium was at my door( literally) like 24 hours... Big Jeff should get a Award/ Trophy cause I don't see how any body else go eat! Fuse holder, and battery isolator was harder to get, but;" I'm knocking the doors off now💪💯😎"

2 October 2025
Rated 1 out of 5 stars

I purchased a full B2 Audio system…

I purchased a full B2 Audio system (four speakers and an amp) last year as a Christmas gift for my fiancé, based on recommendations from Gately Audio and B2’s own marketing and YouTube content. We even drove to Ocala, FL, to pick it up directly.

For nearly a year, everything worked fine—until one speaker failed. My fiancé filed a warranty claim, but B2 Audio denied it, claiming the speaker had been “overplayed beyond its limits” and “improperly set up.” That explanation makes no sense considering the other three identical speakers, all installed and powered the same way, continue to work perfectly.

The setup was done carefully and even complimented by local professional audio shops for its clean, professional wiring. Yet B2 refuses to stand behind their product. Instead of honoring the warranty, they offered only a 25% discount on a recone—a “courtesy” that feels more like a cash grab after selling a product that didn’t hold up.

For the amount of money I spent, I expected better quality and actual warranty support. Sadly, B2 Audio doesn’t stand behind their products or their customers. I would not recommend them to anyone looking for reliability, accountability, or true customer service.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Big Jeff Audio

Big Jeff Audio. Is the best place for car audio.
They go above and beyond for their customers. Great prices and fast shipping.
Always having great sales
Good customer service.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Rachel was awesome

Rachel was awesome. She helped me with my order and got me taken care of in a timely fashion. Can’t wait to get the items installed. Stay tuned. Bighamma007

13 June 2025
Unprompted review

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