Big Foot went the extra mile
I'm pleased to report that Big Foot went the extra mile to salvage a situation that really wasn't looking good.
I represent a choir that fulfilled a booking for a Big Foot hirer. The hirer's settlement terms of 40 days seemed rather excessive in any case but we were expecting to be paid by December 12th.
Soon after this date I realised we hadn't received our fee. I discovered this was because the hirer hadn't settled the invoice from Big Foot and wasn't prepared to make another payment run until January 2024 which would therefore have a serious knock-on effect on our own finances.
I was obviously really unhappy with this. To their credit, however, Big Foot got on the case straight away and had some difficult conversations with the hirer in the week leading upto Christmas. The hirer eventually relented and payment got sorted to Big Foot and then onwards to us within 48 hours.

