I have been trying to get my refund for almost two months, but the process has been extremely frustrating. The product I ordered was unavailable, so I requested a refund. I provided all the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a long-term business relationship with Big Buy and I can say that everything was at a high level. The products are much better quality than similar products that you can get elsewhere. They giv... See more
Company replied
I had the pleasure of being assisted by Dario, and I can honestly say he’s one of the kindest and most supportive agents I’ve ever interacted with. From the moment our conversation started, Dario wa... See more
Company replied
This has been the best customer service experience I have had in a very long time. Dario was professional, patient and very understanding from the very beginning. He listened carefully to my pro... See more
Company replied
Company details
Information provided by various external sources
BigBuy es una plataforma mayorista B2B especializada en abastecer de multitud de productos a clientes que venden en el canal online por toda Europa. Somos especialistas en Dropshipping y en la venta al por mayor de grandes cantidades. La ventaja competitiva de BigBuy son sus servicios de valor añadido, su logística avanzada y su potente tecnología.
Contact info
3.2
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Really helpful
Mathilde was really helpful and answered all my questions
22 August 2024
Unprompted review
Reply from BigBuy
Mathilde, thank you very much for this comment!
We are glad to hear that you appreciate the assistance provided by our colleague Mathilde.
We pass on all your words to her: she and the entire BigBuy team will always be happy to assist you and accompany you at every stage of your experience with us.
See you soon,
The BigBuy team
Mathilde was competent as always
Mathilde was competent as always, I got quick help and everything worked out great👍
21 August 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, Tobias!
We are always glad to hear that our customers are satisfied.
Both our colleague Mathilde and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Super support
19 August 2024
Unprompted review
Reply from BigBuy
Tony, thanks a lot for your review!
We are glad to hear you received the support required and could solve your query.
We will always be delighted to help if needed.
See you soon!
The BigBuy Team
Alexandra was able to help me and solve…
Alexandra was able to help me and solve my problem
19 August 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, Samer!
We are always glad to hear that our customers are satisfied.
Both our colleague Alexandra and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
SUPER GREAT
12 August 2024
Unprompted review
Reply from BigBuy
Anna, thanks a lot for your review!
We are glad to hear you received the support required and could solve your query.
We will always be delighted to help if needed.
See you soon!
The BigBuy Team
I got always pefect service from big…
I got always pefect service from big buy, especially from Franco from the customer service
13 August 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, Dennis!
We are always glad to hear that our customers are satisfied.
Both our colleague Franco and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Always helpful
Always helpful, always willing to help you until the problem is solved. Good Job...
13 August 2024
Unprompted review
Reply from BigBuy
Shelton, thank you so much for your comment!
We are very happy to know that you are satisfied with the assistance provided by our Customer Care department and that you highlight the empathetic and close treatment.
Our aim is to provide quality solutions through friendly and kind communication, in order to guarantee the satisfaction of our customers.
We will always be delighted to help where needed.
See you soon!
The BigBuy team
Very good costumer support
Very good costumer support! Teresa really helps me with everything I asked
12 August 2024
Unprompted review
Reply from BigBuy
Thank you very much for this comment!
We are glad to hear that you appreciate the assistance provided by our colleague Teresa.
We pass on all your words to her: she and the entire BigBuy team will always be happy to assist you and accompany you at every stage of your experience with us.
See you soon,
The BigBuy team
Good communication with customer service
BigBuy in my last orders although is normal to face some issues is not always suppliers fault, impressed me with the quick and correct response from their customer service
12 August 2024
Unprompted review
Reply from BigBuy
Dear Stavros,
Thank you very much for the comment you have left us.
We are delighted to hear that our Customer Service department helped to resolve your queries efficiently.
Our main objective is to guarantee client satisfaction by means of a quick and efficient service.
Please don't hesitate to contact us again, we would love to help you.
See you soon.
The BigBuy team
Youness at BIGBUY with full knowledge
Youness started the journey with ease, and he walk through nicely all the way and clear all the doubts we had about starting our ecommerce selling store on different marketplace. A guy with full knowledge and cheerful is hard to find. BIGBUY is real ecommerce players with practical solutions in the market unlike the others options available in the market.
8 August 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Mohamed!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Younes: he and everyone at BigBuy will always be happy to help you whenever you need it.
We remain at your disposal at all times.
See you soon,
The BigBuy team
I am very much satisfied and thankful…
I am very much satisfied and thankful for the efforts Clara has been putting in helping and resolving all my doubts and points as i am working on coming on board with bigbuy dropshipping. I wish all the good for clara
8 August 2024
Unprompted review
Reply from BigBuy
Thank you very much for your comment, Nitin!
We are always glad to hear that our customers are satisfied.
Both our colleague Clara and the rest of the BigBuy team are always available for whatever you need.
Please do not hesitate to contact us if you have any questions.
Best regards and see you soon,
The BigBuy Team
Great service!
6 August 2024
Unprompted review
Reply from BigBuy
Kevin, thanks a lot for your review!
We are glad to hear you received the support required and could solve your query.
We will always be delighted to help if needed.
See you soon!
The BigBuy Team
Good explanation
Irene was Patient and explained everything she was asked very well.
2 August 2024
Unprompted review
Reply from BigBuy
Thank you for this comment!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Irene: she and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
We hope that in the future we will be able to get the 5 star. ;) We encourage you to send us your tips or suggestions and we remain at your disposal for the future.
See you soon,
The BigBuy team
Mathilde was really kind
Mathilde was really kind, patient and answers questions to the best of her knowledge. Excellent service. 10/10
1 August 2024
Unprompted review
Reply from BigBuy
Thank you for this comment!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Mathilde: she and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
SCAMMERS
Complete scammers. They offer an API to connect with your ecommerce which then informs you that your supplier does not work with their API (which does not make much sense) in addition they also advertise being able to connect their entire catalog with Amazon, and Amazon itself eliminates products because it does not comply with the regulations. They do not offer any solution, hiding behind their subscription policies to keep all your money, a complete shame.
10 July 2024
Unprompted review
Reply from BigBuy
Dear partner,
we are sorry to read your words.
Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services.
We remind you that on our website, in the Help Center section, you will find all the articles on how to properly configure our services.
This information is available on our website for any user without the need to make a purchase.
In any case, we assure you that your comment has been passed on to your agent, who is handling the case.
We remain at your disposal.
Regards
The BigBuy Team
great service
Dario solved all my doubts and offered me son links to complete all the information I needed
31 July 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Ale!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Dario: he and everyone at BigBuy will always be happy to help you whenever you need it. We remain at your disposal at all times.
See you soon,
The BigBuy team
Excellent service and broad assortment
BigBuy has a broad assortment of products and a excellent service. When i have a question their customers service is always available to help me.
26 July 2024
Unprompted review
Reply from BigBuy
Thank you so much for your comment!
We are very pleased to hear that you are satisfied with our services, in particular with our catalogue and our Customer Service.
Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times.
We will always be delighted to help if needed.
See you soon!
The BigBuy team
Reply from BigBuy
Yasir, thank you very much for this comment!
We are glad to hear that you appreciate the assistance provided by our colleague Mathilde, from the Customer Care department.
We pass on all your words to her: she and the entire BigBuy team will always be happy to assist you and accompany you at every stage of your experience with us.
See you soon,
The BigBuy team
I recently interacted with BigBuy's…
I recently interacted with BigBuy's customer service and had a very positive experience. Mathilde was extremely helpful and responsive, answering all my questions clearly and efficiently. She provided detailed information about their return process and ensured that I understood everything perfectly. Her professionalism and dedication to customer satisfaction are truly commendable. Thank you, Mathilde, for your excellent support!
24 July 2024
Unprompted review
Reply from BigBuy
Thank you for this comment, Martin!
It means a lot to us that you value positively the support received.
We pass on your words to our partner Mathilde: she and everyone at BigBuy will always be happy to help you whenever you need it.
We remain at your disposal at all times.
See you soon,
The BigBuy team
Thank you for support!
24 July 2024
Unprompted review
Reply from BigBuy
Valentin, thanks a lot for your review!
We are glad to hear you received the support required and could solve your query.
We will always be delighted to help if needed.
See you soon!
The BigBuy Team
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