Big Bus Tours Abu Dhabi Reviews 367

Overpriced for what you get.
We bought the 7 day pass on the Net. No times on website so we got to stop (2) and found from the hotel that we had just missed the bus. We waited 1 hour for next one.
We were given earphones. The commentary is very sanitised and its as if written by a government official. There is no juicy bits that you would hear on a London bus tour from history. There is a hard sell on the different government buildings.
Our tickets were checked on stop 3 by a supervisor. We were not told anything about the cruise outing being stopped and a new one on Yes marina. We got off at stop 4 to see Mosque. On Bus again at stop 5 we realised you need to change at stop 4 to get on to the green tour for Ferrai World. You cannot get a bus the revere way. So you either go all the way around ( 2 hours) or catch a taxi. At stop 5 the supervisor at the stop was very helpful and told us the previous supervisor seeing our web voucher and issuing the tickets should have talked us through the various aspects.
She went on to explain all the various free add on extra tours and timings.

We finished the tour.
@ days later on a Friday we decided to go on the bus and stop at stop 4- The Mosque and catch a taxi to Ferrari world as we are half way there.
We arrive at the Mosque but stopped outside . We thought the next stop would be at the mosque only to find the bus going away. Asking the driver he said on Friday the mosque is shut. We could only get off at stop 5 ( near the city again) having wasted 45 minutes on the bus to catch a taxi from here. Again NO MENTION on the printed timetable that shows all the stops.

Really need to get act together.
Did not usr service again and 7 days pass wasted

Way overpriced for what you get. I took the 24h tour of Abu Dhabi, hoping to get on the Dhow cruise but was never told this is not running. Instead they offered one on Yas but that is impossible to do within the timeframe of the red route of the city. Sat on the bus for about two hours and the comments are nice and all but definitely not worth 60 dollars. Waste of money, taxis are cheaper!

We just finished the Abu Dhabi tour and it's really the best and wisest thing to do if you are here in summer. You not only get to see the city but also know all about it in this tour as the commentary is very comprehensive.

I had a little issue though before I started the journey with regards to the tickets that I purchased but this was quickly addressed and resolved. Each main stop has a Big Bus staff who is friendly, knowledgeable and ever ready to answer your questions.

Keep up the good work. I hope to get the same quality service in my 2 other destinations which will be coming up soon ;-)

A very good experience Every day the buses were at exact time
staff very friendly Special thanks for Deepak who drive us and guide in the
excursion to Al Ain. The cruise on boat was a very quiet moment.
Always cool water on board and the smile of every body

Had a great time all staff we encountered could not have been more helpful they were very polite helped us with all we needed being in the older age ranch went to great lengths to make sure we were hooked up to wifi would travel on you buses anywhere I found them keep up the good work

I don'f know, that the night tour is only in friday. So I pay the night tour without Service, because my stay finish on friday

Poor and inadequate commentary needs more regular updates and should describe buildings and architecture. Headphone jacks often not working. Last departure is too early and price is too high by international standards.

A fantastic way to see Abu Dhabi, frequent service allows time to get off and visit places, my only criticism is that not all the stops are marked with "big bus" signs so it can be confusing about where to stand and wait, especially stop 10 near the hotel we were staying in, but a fantastic tour.

Booked online before the visit. Exchanged the voucher on the bus. Great drivers and good routes through the attractions of Abu Dhabi. Buses every 30 minutes. Free bottles of water.

excellent choice for someone who wants to see the city

Good way to see Abu Dhabi in a short space of time.

A pretty ridiculous price for what I felt like was a less than average tour. Most of the sites are malls and shopping centers and public parks-- I'm not really sure who, in the Abu Dhabi weather, would hop off the tour to hang out in a park or boardwalk. I don't think stopping at a mall, no matter how big or popular, is something I should pay for. I paid 30 euros for a bus tour of Rome-- way more interesting attractions. 70 dollars for a 15 stop tour where only about 5 stops are actual interesting places...not worth it.

We had great fun, especially Amjad was very courteous.
Thanks Amjad & Big Bus Abu Dhabi

This was a good experience. Sent some visitors on the bus for 2 days while I was at work. There was some confusion at the start when choosing a ticket as the website says one thing and the facebook page says another.

Although the tour was a bit more expensive than most of the bus tours I have taken in various locations, the quality was very high. The drivers were friendly and helpful Free wifi and water was a bonus.

Tour was great but pricing was not.
I bought from Internet but paid more than I should have if I bought from bus.

Hi there,
We took the bus for a quick trip around Abu Dhabi during our 12 hour layover. By the time we got into the city, we were in time for the last bus back to the Grand Mosque. We had purchased the tickets online and decided to go despite the cost, as we figured it would be a nice way to see the city. Sadly though, the audio did not work in any of the seats we sat in. We tried both upstairs indoors (which was sweltering), outside, which was lovely and on two different busses (we had to change busses at one point). It would be great if there was some indication of the bus times on the website so that people with tight times could judge whether or not purchasing the tickets in advance is wothwhile. Also, it would be great if the audio in all the seats worked. Zooming by this lovely city was great and all, but it would have been much better if we knew what we were zooming by.

Poorly Run Organization. NEVER EVER AGAIN!!

I purchased my ticket online prior to my arrival at Abu Dhabi. I had specific things I wanted to see and do. The day i arrived and tried to use the ticket I had purchased online was the same day the entire schedule and route was changed for the Abu Dhabi/Yas Island tours. Many of the things I returned to Abu Dhabi to do that I had failed to do during my first visit in 2016 were no longer part of the ticket package I purchased even tho there was no mention of this pending change when i purchased the ticket online. Total confusion and totally ruined my visit to Abu Dhabi.

From my experience last year, i sang the praises of Big Bus Tours and recommended Big Bus to everyone traveling. However, after this visit, I will NEVER EVER NEVER use Big Bus again and will highly recommend every and anyone use another form of tour, no matter what city they visit.

To change the route after i purchased my ticket and not have some sort of contingency in place for people in my situation was extremely unprofessional. i would have even paid more to be able to do the things I wanted to do. However, that was not an option. My only option was to throw my $81 ticket away and purchase a $92 ticket in its place. UNACCEPTABLE solution.

I believe I am due a refund.

We had a great couple of days on the Abu Dhabi tour this year. Even though we didn't have the best weather, our drivers were most accommodating and provided lots of advice (loo stops along the way :) )

The buses were clean, commentary was good and free water... so nothing to complain about.

We always use Big Bus tours when visiting a new City, as it's the best way to get your bearings and to find out some of the history of the place you are visiting...

THanks!!

Big Bus added value to our holiday. All staff were friendly and helpful.