Big Bus Tours Abu Dhabi Reviews 367

We have had a very nice tour with your Hop on Hop off tour in Abu Dhabi.
We have'nt time for the green tour but next time we come to Abu Dhabi we sure make also the green tour.

Perfect and interesting.
It was hard to find the stop that I planned to start from.

This was a very good tour but I wish the longer route would be divided into two to create a total of 3 bus routes. As a result of the longer tour, we had to repeat 4 stops three days in a row which was a waste of time. Yes, we could have taken a cab but that begins to get expensive.

The drivers as well as the staff at the kiosks were all exceptional... always willing to go the extra mile.

Beware it gets tricky when you want to upgrade your ticket and expand the bus tour: we were originally told to upgrade before my ticket expired but the next morning a manager attempted to shut us down with a resounding no. All staff were under the impression that as long as you upgraded your ticket before your bus ticket expired you were good to go.

After about an hour of back-and-forth with a manager on the phone and on a bus, we were finally able to upgrade our Abu Dhabi ticket to 7 days, but he forced us to purchase Dubai as well. We were planning on purchasing Dubai but this left a bad taste in my mouth because this was never part of the deal.

The manager was professional to us but seemed heavy handed to the workers and I did not like this at all.

A class above other HOHO services around the world. Everything worked, buses well maintained and clean and service excellent, with employees present on many of the stops. Buses even ran pretty much on time, but may be a bit different in peak traffic conditions and in the tourist season.

Fridge full of free water bottles was a nice touch and appreciated

Only criticism was the price, which we considered a bit excessive for the service offered, which may explain the lower numbers of people using the service

The staff who attend to customers both on the bus and at the stops are so welcoming and both ready and able to give advice about bus timings and suggestions.A lady at the Marina Mall stop at 11.30 am on October 3rd, when I joined the bus for the first time, on my 2 day pass was particularly friendly and helpful and was a great first impression ambassador for Big Bus Tours Abu Dhabi.

Excellent tour showing us so much of Abu Dhabi. All the staff we met were very polite & extremely helpful. The commentary was clear & interesting & finishing the day with the dhow cruise was delightful.

Great experience, really enjoyed it. Water was available all the time, what was really important. Nice people. Could have more language options.

Everything ok. Very cool

Excellent service, covers each city location

Very nice. I would reccomend it for everybody

Really wonderful and comfortable experience. We could stop over wherever we wanted. Infact we missed the Dhow cruise the previous day and we were given a chance to still do it the next morning.
Live audio very clear and informative. For new visitors to Abu Dhabi and Dubai, this is strongly recommended. The tour bus drivers and guides were helpful and kind.
Thanks Big Bus, we would like to get on board again!!!!

Nice tours, friendly stuff. Only the hours of operation should be longer.

Staff excellent, very friendly and helpful. My only issue was that the buses only came every hour and the red line doesn't always meet the green line without a long wait.

Great way of seeing Abu Dhabi, interesting commentary and chilled water. Only suggestion - at Grand Mosque warn your passengers to come out the front not the back, or they won't find the bus stop. The mosque is confusing to get around!!!

We bought deluxe package. The tour was very good and included a lot of other free tours. Staff are extremely helpful. I can't thank them enough for their help and support. I would highly recommend the tour. Very good value for money.

The buses showed up on time based on the advertised schedule. Driving speed was moderate. The pre-recorded audio was quite informative. Bus was comfortable and the staff were nice and helpful; they also had cold water available for refreshment. Slight snag: I had bought a family ticket instead of 2 adults (children were below five) but the bus staff informed me only after he had "verified" the ticket, and offered no compensation. However, I did get some compensation when I took it up with the office. Overall, it was a pleasant experience and a good way to explore the city.

We paid for the Hop-on + Hop-off but we waisted money. First of all, excursions were not respected (we were expected to make the dhow cruise, but it was under maintenance and so we were told that we made a yacht tour). We were excited about the idea but in the end it was not a yacht and it made a 60 min tour across a site under construction. But it was too slow and I think we made a pair of km in total.
When we finished this, we took the bus but driver told us that it was the last stop, that he had to went away, and to continue with the tour we had to take a taxi until next stop/point of interest. And then at next stop there would be another bus who would take us back home. But we did not trust and got back by taxi.
We made the 1 day tour in Abu Dhabi, and before it we thought to make the 7 days tour in Dubai, but after this experience we decided not to do it anymore. And with a lot less money we bought a 7 days ticket with the metro+tram and visited ALL the city!
The only positive thing was the free fresh water on buses.

Brilliant service, clean and modern buses. Nice ice water on board and friendly staff. Commentary was great and informative. Value for money.

all at ist best, for short you see all.

Staff very,very helpful not just about the tours but overall about sites visited.Whilst I was in Abu Dhabi temperatures were very high and staff went out of there way to enable us to be comfortable,making my visit enjoyable.I would without a doubt use big bus again were ever possible & your staff are first class.