Inexperienced and nervous technician
I had an extremely disappointing experience with BigBearNSW for their repair service support. I rely on their service for demanding retail, industrial, and commercial refrigeration and coolroom equipment, but they failed to meet our expectations in every way.
Firstly, their customer service was unresponsive and unhelpful. I had to make multiple calls and send several emails before I received any acknowledgment of my service request. The lack of communication was incredibly frustrating.
When the technician finally arrived, they seemed nervous, inexperienced and ill-prepared to handle the issue. Instead of resolving the problem efficiently, they took an excessive amount of time and still left my equipment in worse condition than before.
To make matters worse, I was charged an exorbitant fee for their subpar service. Considering the poor quality of work and the inconvenience caused, I felt completely ripped off.
I strongly advise others to avoid BigBearNSW for any repair service support. Their lack of professionalism and expertise is unacceptable, especially for critical refrigeration and coolroom equipment. Save yourself the headache and look for a more reliable and competent service provider.