John Banks Big & Tall Menswear Reviews 

542
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I visited the store today with my son who needed a suit for an upcoming family wedding. We were instantly made to feel comfortable by staff member Sue. She turned what we were expecting to be a nightm... See more

Rated 5 out of 5 stars

Would never go anywhere else. Outstanding customer service from Nettie. Nothing was too much trouble. Friendly unrushed and extremely knowledgeable service and good advice. Some great suits, ties, shi... See more

Rated 5 out of 5 stars

Purchasing nice clothes can often be challenging for the more generously sized gentleman. Usually stores have a poor range, comedic prices or be dreadful quality "own-brand" garbage. Banks seem... See more

Rated 5 out of 5 stars

I kept seeing the 5 star reviews and thought can it really be that good? Well being 5 foot 21 inches I have lost count of how many times I buy stuff online only to send it back as either too ti... See more

Company details

  1. Plus Size Clothing Store

Information provided by various external sources

At John Banks we understand the shopping limitations for big and tall men and so provide access to a bigger and taller clothing range that mainstream shops typically found on the high street don’t support. That is why we have put together a range of fashionable and modern clothing items for big men. At John Banks we provide a huge range of clothing for the bigger man. This range includes big men's T-shirts, big men's jeans and big men's suits. Tall men's fashion is hard to come by but at John Banks we sell a range of tall men's T-shirts and tall men's jeans. The customer and their requirements are always our primary focus and collating feedback and reviews on existing products is what helps us decide what future products we source in our big men's range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

542 reviews

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4.8

All reviews

(542)

27 reviews in the last 12 months

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Rated 1 out of 5 stars

BULLY ATTITUDE TO ELDERLY LADY

Thankyou for your insulting comments. I DID NOT ENTER YOUR SHOP AGGRESSIVE. Your managers behaviour on continuing to say the hem on the one pair was altered. IS TOTALLY INCORRECT. I came in to express concern on the fabrics flexability. Your manager along with the bodily support of your 3 staff behind you, intimidating in its self. And his lack of curtesy when walking to his kiosk followed by his support team. And turning his back on me, mumbling. All very intimidating and showing off to his staff and 2 customers in the shop. I was an elderly lady on her own, at this stage feeling nervous and intimidated, by his smug attitude. Then he Excellerating the situation by infront of your audinance showing me the door and shouting down the shop and previous to that insults of Youre Mad. Then sending out your a member if staff to take a picture of my car with me and my disabled husband in. The trousers were of no use to him, and again I categorically state were not altered. Your excuse for the rude approach of saying they were shortened. I wonder how you would feel if this was your mother or relative in the same situation. Bully tactics. YOU WOULDNT HAVE BEHAVED LIKE THAT TO A MAN, would you. Look at some of your other reviews on faulty or any complaints.
Shame on you, and a shame for the lovely lady who works for you. Who fully understood what I was trying to say about the fabric. I have spent a lot of money with Banks and intended to purchase a coat and some tops. Hence me saying I will not use you again. I still stick with what I have said, and may I suggest that you look a customer in the face and not turn your backs on them.
AGAIN CUSTOMERS BEWARE..IF YOU HAVE AN ISSUE WITH QUALITY.

2 December 2025
Unprompted review
John Banks Big & Tall Menswear logo

Reply from John Banks Big & Tall Menswear

Hi Linda,

We are sorry to hear that you feel this way, but we must address several inaccuracies in your account.

You visited our store to return joggers that had been worn with no visible fault and showed signs of an alteration at the hem. On checking, the items had been altered to a 26.5” inside leg from the original 29” leg. Our staff member initially tried to assist you, but when the issue was escalated, you became confrontational, raised your voice, and spoke to the staff in an aggressive and disrespectful manner. You even went as far as throwing the joggers straight into an employees face which is assault. All this was captured on the stores CCTV cameras. Despite this, we calmly explained that we cannot accept returns on items that have been used or modified.
There were 3 employees working in the shop at the time. All our staff behaved professionally throughout the interaction, even when the situation became heated with your continued finger pointing and aggressive behaviour.
You later left the joggers on the railings outside the shop, but abandoning a worn item does not change the fact that it was not eligible for a refund.

We take pride in our customer service and always aim to resolve issues fairly, but we will not accept abusive behaviour towards our staff. We stand by our decision based on the condition of the returned item and our clearly stated return policy.
Regards
John Banks Big & Tall Menswear

Rated 5 out of 5 stars

Fantastic range, price and delivery speed.

Purchasing nice clothes can often be challenging for the more generously sized gentleman. Usually stores have a poor range, comedic prices or be dreadful quality "own-brand" garbage.

Banks seem to have hit the sweet spot of an excellent range, superb quality with great pricing and really fast delivery - there's a lot to be said for firms that use a proper postage service and not the same nightmare courier that most tend to use.

My order was correct, well-priced and arrived promptly. If you are a big chap, look no further than Banks.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Extra Wide Fit Shoes 👞

My husband has MS and is a full time wheelchair user. He wanted to find smart lace up shoes to wear with his suit for our daughter's wedding but he suffers with swollen feet. We tried several pairs of wide fit shoes that he couldn't get on before we found this website. The extra wide fit shoes slipped on easily and really finished his outfit.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Simple to order

Simple to order, selection of clothes/shoes, arrived on time and well packaged. No problems and happy with everything

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Overall fantastic suits fit perfectly…

Overall fantastic suits fit perfectly great quality fast delivery will definitely buy from again . The only issue is had is sent a pair of trousers back for exchange had no communication saying one they had received and two that they had sent new pair it was only when I checked the post box I found the new trousers.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, all staff extremely knowledgeable about the items they sell. Excellent choice for the larger/taller person and if not in stock they can arrange a delivery. Delivery service is also excellent, fast and accurate. They also offer an alteration service to ensure that perfect fit. Car parking out front. Highly recommended, a true joy to shop which is something I never thought I would say.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Top result again

Ordered New Balance trainers on line
So easy to order and with normal postage they arrived in two days.
Outstanding.
Trainers, as always very good for extra wide fitting.
Visited the shop with my son who has become a confirmed customer with top quality clothing and footwear.
It’s worth paying a little more 👍

20 August 2025
Unprompted review

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