I ordered an ultimate craft lager gift box a few days ago for a gift to my brother and it's arrived today, and none of the products match the description. Unless I'm being stupid, nowhere on... See more
Company replied
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To play the "next day delivery" safe, I ordered a craft beer gift for my brother's birthday, 2 days in advance. It's now two days past his birthday and he's still awaiting his gift. Bier Company blame... See more
Company replied
The delivery service messed up my delivery and sent it to another place entirely. I got on to customer services and they were brilliant!!! They even arranged to send another beer advent out. Supe... See more
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Finding it impossible to cancel my subscription. I've submitted online forms, written emails, spent time on hold before being cut off, requested call backs and left voicemails. Surely this can't be... See more
Company replied
2.8
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick delivery
Quick delivery, amazing packaging and the box that the gift came in. Perfect gift for father's day
15 June 2023
Unprompted review
Reply from Bier Company
Hi Lauren,
We are happy that you liked the product. Thank you for taking the time to post a review.
Lesley
Good beer
Good beer, great packaging. Arrived safely and on time for Father’s day! Very pleased.
16 June 2023
Unprompted review
Reply from Bier Company
Hi Pooja,
Thank you so much for your feedback.
Lesley
Delivery fast excellent present
15 June 2023
Unprompted review
Reply from Bier Company
Thank you, we appreciate you taking the time to give us feedback.
Lesley
5* Ale
Love ordering for special occasions, brings the extra every time and always well received - great mix of products. Easy process and love the updates, 5* rating for a fab business. Thanks guys!
5 June 2023
Unprompted review
Reply from Bier Company
Hi Emma,
Thank you for your positive comments, we really appreciate them.
Lesley
Always fast delivery great service and…
Always fast delivery great service and brilliant customer service product is fantastic makes great presents
15 June 2023
Unprompted review
Reply from Bier Company
Thank you Michelle, I will pass on your feedback to our Customer Support Team.
Lesley
Awful experience - Avoid at all costs
Awful experience. Please just avoid this company. I ordered a Father's Day present last week in good time and with next day delivery. Like many others, it did not arrive (after 4 days it had not been despatched). I did eventually get through by phone to be told a weak excuse/lie about Yodel collecting earlier than expected and that they would despatch in another 24/48hrs. I cancelled the order and requested a refund which they agreed to. I received an email confirming cancellation and that my payment has been refunded. Guess what - it hasn't been refunded.
Ironically, I received a "Please rate us" email from the company today. It would appear they have removed the feedback form and it's no longer accepting responses. I wonder why. Do yourself a favour and find a reputable company and not these cowboys.
UPDATE: I have now received a full refund
15 June 2023
Unprompted review
Reply from Bier Company
Hi Stu,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Lesley
Delivery Way later than expected
Ordered with next day delivery and was delivered nearly a week later.
14 June 2023
Unprompted review
Reply from Bier Company
Dear David,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Bier Company are currently going through an owner transition period after a recent acquisition and would like to assure you that we are working towards a better experience for all our customers.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Lesley
You won't be disappointed
Great selection of tasty beers. I like the tasting sheet. Snacks are magic too
25 May 2023
Unprompted review
Reply from Bier Company
Hi Cammy,
I appreciate you taking the time to provide us with positive feedback.
Lesley
Brilliant Father’s Day Gifts
I ordered the ultimate Father’s Day gift box for my Dad and he was chuffed with it. All around great gift as what Dad doesn’t like beer!
20 June 2023
Unprompted review
Reply from Bier Company
Thank you for your feedback, it is great to hear your dad was happy with his gift.
Lesley
Disappointment
I ordered Father's day large box for the next day delivery. It wasn't delivered next day. Fathers day card was not in the box which was a big disappointment! It did clearly say card included but it wasn't there. I emailed company but response. I wish I would read reviews before ordering.
17 June 2023
Unprompted review
Reply from Bier Company
Hi Petra,
We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact our Customer Support Team at customersupport@biercompany.co.uk or call them on 01355 203200 so we can help resolve the issue.
Lesley
Great company
Great company, great product, delivered quickly and really yummy! My husband was delighted.
18 June 2023
Unprompted review
Reply from Bier Company
Hi Charlie, Thank you for your positive review.
Lesley
Reply from Bier Company
Hi Madelaine, thank you for your review - we appreciate it.
Lesley
Very quick delivery
Very quick delivery, really well packed, lovely beer. My only slight complaint is that the snacks were all the same jalapeno flavour - not great if you're not a big fan of hot spicy snacks!
15 June 2023
Unprompted review
Reply from Bier Company
Thank you for bringing this to our attention. We’re sorry that all our snacks were of the same flavour. We’re continuously working to improve our service, and we’ll consider your feedback to ensure we provide the best possible experience.
Lesley
The Father’s Day Super Dad beer box was…
The Father’s Day Super Dad beer box was the best one I’ve ever bought. He loved it, the packaging was amazing and contents great.
The service was excellent from the Bier company, with prompt delivery.
18 June 2023
Unprompted review
Reply from Bier Company
Hi Linda,
I am happy to hear your feedback on the Super Dad Beer Box and that the gift was received well.
Look forward to welcoming you as a return customer.
Lesley
Easy to order
Easy to order, plenty of choice. Loved the Father’s Day box, beer choice met the taste preferences of the recipient. The snacks, beer glass and socks made it a substantial gift for the money.
Thank you’
18 June 2023
Unprompted review
Reply from Bier Company
Hi Leslie,
Thank you for taking the time to post a review, we really appreciate the feedback on our product.
Lesley
Poor after sales and delivery
Ordered at 7am on Tuesday for next day delivery. It turned up on Friday afternoon. I submitted a request for a call back to look into on the Thursday morning and got no response......
The birthday it was for was missed.
15 June 2023
Unprompted review
Reply from Bier Company
Hi Phillip,
We’re sorry to hear about your bad experience. We want all of our customers to have a positive experience, so we’ll do our best to make things right. Please contact us at Customersupport@biercompany.co.uk or call on 01355 203200 so we can help resolve the issue.”
Lesley
Good company who don't pressure you to…
Good company who don't pressure you to take bigger parcel
20 June 2023
Unprompted review
Reply from Bier Company
Thank you for your feedback, the Bier Company Team appreciate it.
Lesley
Fantastic bier in great packaging
Fantastic bier in great packaging, they make great gifts!!
16 June 2023
Unprompted review
Reply from Bier Company
Thank you Eleanor for posting your review.
We are so please that you like our product!
Lesley
Amazing
Super fast delivery, amazing fathers day box, hubby was thrilled!
16 June 2023
Unprompted review
Reply from Bier Company
Hi Marta, it is great to hear that your husband enjoyed his Fathers Day box.
We look forward to welcoming you as a return customer.
Lesley
One small gifting error
My only minor snag is that I couldn't find where to leave a gift message - and it didn't give the option of the recipients name :)
14 June 2023
Unprompted review
Reply from Bier Company
Hi Daisy,
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it to make it easier for gift messages to be added.
Lesley
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