BIBO Water Reviews 

Like other people I have had an awful experience with the new Biba Nova machine. My classic gave me 5 years trouble free. Within 5 days of getting the new one it is leaking like crazy flooding my kitchen.
Trying to get a service call and they cannot even give me a date. This machine is not fit for purpose don't get one until they sort out the issues.
I am so unhappy I may cancel my contract and go elsewhere. As a disabled person I struggle to lift a kettle so the machine is an essential. Bibo you need to step up big time

Steve was excellent in finding the fault which was a water feed that had become disconnected. Re calibrated some of my settings to save energy and wear on the machine. Outstanding as ever. If only some of our larger corporations understood the value of customer service.

We have seen the same engineer a few times now and he is always very polite and professional.

Customer service is always helpful. And the service is good.

Fantastic service from the team at BIBO and we absolutely love our BIBO Nova. Thank you

Efficient reliable service with a smile 1st class service from everyone at BIBO from booking service to carrying out service couldn’t ask for more

My Bibo classic needed a re-commissioning service. Mel the attending engineer made light work of stripping, replacing and re-commissioning. Had all the parts needed, fantastic knowledge of our Bibo Classic. A pleasure to have her. Five stars not enough. Thanks again. When needed we will ask for this top service again.

The engineer was fantastic, he came in with lots of experience, positive to-do attitude and worked with us to find the best solution for a tricky office installation. Gave u a lot of tips too and did the job quickly, efficiently and quietly, leaving everything neat and clean.

We’ve had a BIBO now for 3 years and can honestly say this was money well spent. Recently we had our kitchen refitted and temporarily had to revert back to a kettle, this highlighted how much we love our BIBO, tea didn’t taste the same from a kettle, we missed the chilled nice tasting water. We ended up doing a temporary water pipe fix so that we could still use the BIBO until kitchen was complete and BIBO installed in the right place. The people at BIBO are very knowledgable and helpful, easy to contact, it’s a treat to deal with such a Company - I thoroughly recommend.

The engineer knew exactly what was wrong with my machine and repaired it on site. He was very professional and friendly.
This company is very professional and I am happy with their service

I have a upgraded to the new Nova machine. It did have a teething issue, however, I was visited this morning by an engineer. Sam was excellent. Knowledgeable, considerate and clearly passionate about the brand. I have been with Bibo for a few years and I cannot fault their commitment to customer service.

Excellent service & product. We have used this company now for many years. Highly recommend.

The soda maker arrived as promised, the next day. The carbonated water is so lovely and fizzy, more so than in the bottled or canned stuff. Great for drinks!

We have had a bibo now for nearly 8 years . All I can say is it’s fantastic we would
Never do without it . Our first machine has only just recently been changed for a newer model that was after a few problems it developed
Because of age . Bibo were fantastic and arranged an engineer quickly and swiftly on those occasions to maintain the old
Machine .
I decided to upgrade to a newer machine which when installed the engineer seen a small
Problem on the screen which wasn’t even noticable. Again they quickly ordered a new part and came out and fitted it . I would
Give this company 10/10 for price and customer service . Can’t fault them .

Ordered a new C02 cylinder, arrived quickly

I had a visit today from Jason Willis, a Bibo engineer.
I wanted to let you know how professional he was when he fixed our Bibo Nova issue. He quickly diagnosed the problem after I gave him the details. He worked very methodically and neatly.
This is the kind of work Bibo is providing to their customers.
Well done, Jason, and thank you, Bibo, for your excellent service.

As a new customer to BIBO, I was really impressed with how the Nova machine looks — it’s sleek and clearly designed to stand out. Unfortunately, that’s where the positives end.

The machine has ongoing issues. It repeatedly resets itself due to what appears to be a software fault, and more concerningly, it now dispenses hot water into the drip tray, which has already led to water spilling onto my worktop. This isn’t just inconvenient — it raises genuine concerns about safety and potential damage to surrounding appliances.

To be fair, customer service has been responsive and helpful throughout, and I have no complaints about their support. The real issue is the product itself.
What’s frustrating is that these problems are clearly not isolated — they’ve been raised elsewhere — yet there’s been no transparency or proactive communication to customers. Meanwhile, the machine continues to be marketed as a premium, “flagship” product, which simply doesn’t reflect my experience.

For comparison, my previous Virgin Pure machine was reliable and never gave me any of these issues. I was told the Nova would be a significant upgrade, but in reality, it hasn’t come close.

I would strongly encourage other customers to speak up if they’re experiencing similar problems. A machine that unpredictably dispenses hot water and leaks is not just faulty — it could potentially become a safety risk if not addressed properly.

At this point, I can’t recommend this product after now 2 faulty machines .

Very experienced engineer good character and overall excellent job she done to my Bibo machine .

Professional, problem dealt with expertly.
Good customer service.

Reinstallation of existing BIBO machine, easy and quick booking system, regular updates and installation by Jason professional, clean and would highly recommend.