Bgmgirl Hair Reviews 1,629

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as soft, natural, and true to length and density. Many people are impressed with the excellent customer service, highlighting the team's responsiveness, kindness, and helpfulness throughout the entire process. The products are frequently noted for their amazing appearance, with many consumers receiving compliments and finding them easy to style and install. However, some customers experienced issues with product quality, reporting that some wigs tangled easily, shed excessively, or felt synthetic after washing. Additionally, a few people were dissatisfied with delivery times, mentioning long waits and unaddressed issues with their orders, and some found customer service unresponsive or unhelpful when problems arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the hair as soft, full, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as soft, full, and... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction and loyalty, citing... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising quick delivery times... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hey yall I ordered my hair on the first of the month I don’t want to over react but I’m just scared and skeptical how long did it take for you to receive your packages and is this legit please let me... See more

Company replied

Rated 4 out of 5 stars

I've purchased 2 wigs on BGM hair. The lace wig I purchased was great quality, amazing and long-lasting. But the burmese curly half wig I purchased 3 months ago has been disappointing. Out of the b... See more

Rated 4 out of 5 stars

Their customer service is truly top tier, very respectful, kind, and responsive throughout the entire process. I really appreciate how helpful and attentive they’ve been. It made the whole experience... See more

Rated 5 out of 5 stars

BEST HALF WIG I EVER PURCHASED!!! I bought mine in 28in 250% density and tried cutting a few layers in it...but got a little scissor happy lol. Its sooooo full and the curls are so cute. In addition,... See more


Company details

  1. Wig Shop

Written by the company

BGMgirl Hair company specialize in high quality 100% human hair, we've been in hair business for over 10 years, we have our own factory, which provide flesibility for hair produce and best price for wholesale. BGMgirl Hair ship worldwide, providing high quality hair at affordable prices, with strong supply ability and sufficient stock, gradually into a global human hair enterprises in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I absolutely love my wig

I absolutely love the Black Kinky Straight Wig! The sleek, straight style looks incredibly natural and gives off a polished, effortless vibe. The texture is smooth, and the wig feels comfortable to wear, whether you're styling it for a special occasion or an everyday look.

Overall, it’s a great choice if you’re looking for a natural-looking, versatile wig that’s easy to style and wear!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

I’ve ordered from bgm girl a few times…

I’ve ordered from bgm girl a few times and I recently just purchased a 26 in body wave wig and it is everything I could ask for very soft minimal smell and minimal shedding. The only request I have is can we get more bonnets in the colors of the site like black white etc I’m bout pink bonnet out lol but no seriously bgm girl will always have my support!!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

I'm absolutely thrilled with my recent purchase.

I'm so psyched about my new wig! The seller was super communicative, shipping was lightning-fast, and the detail was amazing.

This Glueless 4c edges unit blew me away. It fits perfectly, feels comfy, and the hairline looks totally natural. Unlike most, it blends seamlessly—like real hair growth.

Plus, no harsh chemical smell—a total bonus! It even smelled good; I kept sniffing it! (Don't judge!) After bleaching the knots and washing, there was barely any shedding—just a few hairs.

Seriously, buy it! The quality is incredible, and you'll love it as much as I do. Five stars isn't enough; I'd give it ten!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Never Disappointed!

I’ve ordered around 10 units from this site. They are my go to for new wigs. Always fast delivery and great quality wigs! They never disappoint!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Love this hair company I ordered about…

Love this hair company I ordered about 5 or 6 glueless units since I heard about them..hair always Tea shipping is fast the seller is great at communicating. The chocolate brown with layers is everything it came literally ready to wear

10 March 2025
Unprompted review
Rated 5 out of 5 stars

First time using site

So this is my first time getting a wig from this site. I love it no complaints. It’s one of the best ways I’ve ever had it’s soft. It smelled really good. Also received it in a timely matter just amazed, I will definitely be purchasing more

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Never received my wig or a refund for…

Never received my wig or a refund for not getting my wig

20 February 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

We’re so sorry to hear that you haven’t received your wig. that’s very concerning, and we understand your frustration.

Sometimes delays or delivery issues can happen due to shipping carrier problems or address issues, but we always want to make sure our customers are taken care of.

Please contact us at service@bgmgirl.com with your order number, and we’ll investigate this immediately. We’re here to help and want to make this right for you.

Rated 1 out of 5 stars

Low quality wigs, tangle sheds, thick horrible lace- waste of money do not waste a dime on this mess!!!

The quality of wigs from this company is not good at all. The lace is thick, the hair tangles and sheds and the customer service is an absolute joke. The hair is feels more like a plastic quality and doesn't feel like human hair at all. The images & videos on instagram are used to take black women's money and provide you with low quality wigs, which you end up repurchasing. " Black Girl Magic" more like "Black Girl Rip Off"
The wigs will not last long at all and I have had several, where the quality is downgraded so much. I won't waste my money on this company any further and I'd rather go natural as I see this as a way to take our community for granted. Low quality hair, low quality service ='s you ain't getting another pound from me. Absolute waste of money and a company that will have you wearing hair that is super low quality and not worth the price at all. This is not is not an investment, you are better off shopping elsewhere and do your research properly as ALL of these companies are the same people making a profit on selling terrible quality products to people of colour who feel that we have no other options. Absolute disgrace!!! Do not buy from here...

24 February 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the impression we want to leave, especially with customers who support us.

We take pride in offering high-quality human hair wigs and transparent lace options, and each unit is carefully made with strict quality control. However, issues like tangling and shedding can happen if the hair is over-manipulated, brushed while wet, or too many products are applied—especially with curly or textured hair.

We want to be part of a beauty space that uplifts, not disappoints. If your wigs arrived in poor condition or the lace didn’t meet expectations, please contact us at service@bgmgirl.com with your order details. We’d truly love the opportunity to look into this further and make things right for you.

Your voice matters, and we’re always working to do better.

Rated 5 out of 5 stars

Good So Far

Timely delivery. Affordable pricing. Good unit- quality hair and lace. Sheds a little, but that’s expected with any type of human hair. I’d purchase another unit from this company. I have no complaints as of now, and I don’t expect to have any in the future. (I will update later if necessary.)

Consider doing business with this company! Good so far 👍🏾

10 March 2025
Unprompted review
Rated 2 out of 5 stars

I have only worn my hair 3 times…

I have only worn my hair 3 times because it is shedding way too much, and does not feel like 100% human hair but a mixture and it makes me feel itchy like what happens when i wear fake hair. It tangles easily and I paid a lot of money for it (actually still paying because I got it on Klarna 😅). I had hoped for quality hair given the reviews and the photos I had seen but I am disappointed.

20 February 2025
Unprompted review
Bgmgirl Hair logo

Reply from Bgmgirl Hair

Hi,
Thank you for taking the time to share your experience. We sincerely apologize that your wig is not meeting your expectations, and we truly understand how frustrating this must be, especially after investing in a product you were excited about.

Our wigs are made from high-quality human hair, and shedding and tangling can sometimes occur, especially if it is a curly hair. Please understand even our own hair can shed or tangle. We recommend gentle detangling and using a lightweight leave-in conditioner to maintain the hair's texture and prevent tangling. Additionally, if you're feeling any discomfort, it could be due to the build-up of products or friction from styling, and a little product or anti-static spray may help.

We take feedback like yours seriously and will review the situation to ensure this doesn’t affect future customers. If you're still not satisfied with the wig, we’d be happy to discuss how we can assist you further,Please feel free to reach out to us directly by emailing: service@bgmgirl.com

We hope this helps, and again, we apologize for any inconvenience.

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