The communication is faultless BUT I still don’t have my order. This is not the fault of BGA store….it’s the stupidity Royal Mail/ Parcel Force. My items have come all the way from Sweden without a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of... See more
Company replied
Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item... See more
Company replied
Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
Company replied
Company details
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
Contact info
United Kingdom
- info@bgastore.uk
- bgastore.uk
3.4
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with Arvilyn…
I had a great experience with Arvilyn from the customer service team who was very fast to respond and able to sort out a problem I had with ease. I really appreciate it, thank you. Good work, good company.
24 March 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you very much for your wonderful review.
We truly appreciate you taking the time to share your experience, and we’re very glad to hear that you were happy with the support you received. Your kind words mean a lot to us.
If there is anything else we can assist you with, please let us know.
Have a nice day!
Good range and customer service
Have purchased from this company a few times. The range is very good, and we have always had a good experience in cases where a refund or exchange is needed.
23 March 2026
Unprompted review
Reply from BGASTORE.UK
Hi,
Thank you very much for your kind feedback. We are very happy to hear that you had a positive experience with your order and our service.
Your feedback means a lot to us and helps us continue improving our service.
Have a nice day!
Reply from BGASTORE.UK
Hi,
Your satisfaction means a lot to us, and we truly value you as a customer. Please don’t hesitate to reach out anytime, we’re always happy to assist you!
Once again, thank you for choosing our products. We look forward to serving you for years to come and hope to continue exceeding your expectations.
Lovely products and great customer…
Lovely products and great customer service when we needed to return
18 March 2026
Reply from BGASTORE.UK
Hi,
Kindly disregard the previous email. You are always welcome! We sincerely appreciate you as our valued customer.
Your satisfaction means a lot to us, and we truly value you as a customer. Please don’t hesitate to reach out anytime, we’re always happy to assist you!
Once again, thank you for choosing our products. We look forward to serving you for years to come and hope to continue exceeding your expectations.
Reply from BGASTORE.UK
Hello Prudence,
That’s really lovely to hear, thank you so much!
We’re so glad everything arrived on time and in great condition.
Thank you!
Have a wonderful day!
Yeh great it’s a photo frame
18 March 2026
Reply from BGASTORE.UK
Hello,
Thank you very much for your review. We truly appreciate you taking the time to share your feedback with us. We’re glad to hear that you are happy with your purchase.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Have a nice day!
Reply from BGASTORE.UK
Hello Clare,
That’s so lovely, thank you!
We’re really glad you found us and that you’re happy with the frames. Hearing that you’d come back to shop with us again truly means a lot.
Thank you!
Have a wonderful day!
Reply from BGASTORE.UK
Hello,
Thank you very much for your review. We truly appreciate you taking the time to share your experience with us. We’re glad to hear that your order arrived quickly and that everything went smoothly.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Have a nice day!
Picture Shelf
The product itself, a picture shelf, is excellent quality and is exactly what I wanted. It is as advertised, was well packaged and arrived in good time. I was able to track it all the way from Sweden. I am really pleased with the product and the service. Would highly recommend.
9 March 2026
Reply from BGASTORE.UK
Hello,
Thank you very much for your wonderful review. We truly appreciate your kind words and are delighted to hear that you are satisfied with both the product and the overall experience. It means a lot to us that you would recommend us, and we look forward to your future orders.
Have a nice day!
Lovely frame
Lovely frame, good quality, excellent value. I’ve used it to frame a picture of the late great Robert Redford for my kitchen wall.
28 February 2026
Reply from BGASTORE.UK
Hello,
Thank you so much for your lovely review!
We’re really happy to hear that you like the frame and found it to be good quality and great value. And what a fantastic choice of picture for your kitchen wall.
Thanks again for sharing your experience with us!
Have a wonderful day!
Great quality frames at a reasonable price
Great quality frames at a reasonable price. I can get the size I need with real glass. A huge range to select from. Always well packed and easy to track. I am a professional artist and have found suitable frames for my work to exhibit and sell to customers. Give yourself a few more days as they have to be shipped from Sweden. Very responsive and helpful customer service.
18 March 2026
Reply from BGASTORE.UK
Hello Sarah,
Thank you so much for your wonderful feedback!
We’re really happy to hear that you’re satisfied with the quality of our frames and that they meet your needs as a professional artist. It means a lot to us that you trust our products for your work and exhibitions.
It’s also great to hear that you appreciate our range, packaging, and tracking as well as our customer service.
Thank you again for your kind words and for choosing us!
Have a lovely day!
Very good🌷🌷🌷🌷🌷🌷🌷🌷🌷🌷🌷
18 March 2026
Reply from BGASTORE.UK
Hello Marina,
Thank you very much for your lovely feedback!
We are so happy to hear that you are satisfied with your order, it truly means a lot to us.
Thank you for choosing us!
Have a wonderful day!
A good frame which a a a thick piece of…
A good frame which a a a thick piece of poly glass, picture fits perfectly
11 March 2026
Reply from BGASTORE.UK
Hello,
Thank you so much for your positive feedback!
We truly appreciate you taking the time to share your experience with us. It means a lot to our team.
We hope to welcome you again soon.
Have a great day!
Itesm never recieved
I ordered 8 items 8 days ago for a lot of money and did not receive one email ever since, not even about the order. They do not respond to my email. 125 GBP thrown out the window. Insane.
17 March 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We are very sorry to hear about your experience, as this is not in line with our desired service standards. We would really like to help investigate what has happened with your order and find a solution for you.
Please contact us at info@bgastore.uk so we can assist you further and resolve your concern as quickly as possible.
We hope to improve your experience and would greatly appreciate it if you would consider updating your review once the issue has been resolved.
Have a nice day!
Delivery too late
Delivered outside the time frame given on website. Missed the birthday for which it was a present.
10 March 2026
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Don't be bossy!
Don't be bossy!! You don't need to.The product looks good, well packaged. It is still a potato!
11 March 2026
The frame was the wrong size (my…
The frame was the wrong size (my mistake)
I asked about exchanging for the correct size and they didn’t respond or acknowledge my message/email.
4 February 2026
Reply from BGASTORE.UK
Hello,
Thank you for your feedback.
We’re sorry to hear about your experience and understand that it must have been frustrating. We also sincerely apologize if your previous message was not acknowledged that is not the level of service we aim to provide.
We have now sent you an email. We truly hope we can resolve this in a way that meets your expectations.
Thank you for bringing this to our attention.
Have a nice day!
Reply from BGASTORE.UK
Hello Gill,
Thank you for your feedback! We're pleased to hear that the frame matched what you were looking for.
We appreciate your support and hope to see you again soon. Have a lovely day!
Nice frames but not top quality
The frame looks nice but one of the metal clips on the back broke off as I tried to open it.
18 February 2026
Reply from BGASTORE.UK
Hello Gordon,
Thank you very much for your wonderful review!
We’re delighted to hear that your second order arrived promptly and that you are happy with the quality of the product. Feedback like yours means a lot to everyone at BGA.
Thank you for choosing BGA again and for taking the time to share your experience.
Have a lovely day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.