I'm simply delighted with BGA customer service. I ordered a mirror from them, and it arrived exactly as described and shown on their website, however it came with a big scratch. I sent them pictures... See more
Company replied
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I had a very disappointing experience with BGASTORE.ES. My order is now more than 30 days late and it still hasn’t been delivered. What makes the situation even worse is the almost nonexistent... See more
Company replied
Great that you can customise the size of frame and a good selection of designs to choose from. 4 stars because of the price, I paid 160 euros for 3 small frames and the lightness of the wood makes me... See more
Very good customer service, I ordered the wrong items and although I couldn't return the items, I was offered discount and help getting the correct items. The delivery service is very efficient.
3.4
Average
1K reviews
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Reply from BGASTORE.ES
Hola Ezequiel,
¡Muchas gracias por tu comentario!
Nos alegra saber que tu experiencia fue simple y perfecta justo así debería ser.
Gracias por confiar en nosotros.
¡Que tengas un excelente día!
In general it’s just bad quality
In general it’s just bad quality. The plastic cover looks very cheap and it’s not fully transparent. And the frame is not fixed to the plastic so it’s feels like it’s falls aparte when I grab it and it the plastic isn’t like flat - it curves
11 March 2026
3 days ago I posted one star review…
3 days ago I posted one star review here and the company responded saying that I should send them an email about my case and they will act on it. As a response I received an email asking to rate my experience with their service. Nothing else. Still dont know where my money is. AVOID AT ANY COST.
8 March 2026
Unprompted review
Reply from BGASTORE.ES
Hola Karolina,
Gracias por tu comentario y por tomarte el tiempo de compartir tu experiencia.
Lamentamos sinceramente la situación y entendemos que resulte frustrante no tener información clara sobre la entrega de tu pedido. Esto no está de acuerdo con el nivel de servicio que queremos ofrecer en BGA.
Hemos tomado nota de tu comentario y ahora estamos revisando tu caso con atención. También hemos creado un ticket a través de correo electrónico para poder investigar el estado de tu pedido y la entrega del paquete con más detalle y ayudarte a encontrar una solución lo antes posible.
Nuestro equipo revisará tu caso y hará todo lo posible para resolverlo de la mejor manera.
Gracias por tu paciencia.
¡Que tengas un buen día!
I had a very disappointing experience…
I had a very disappointing experience with BGASTORE.ES. My order is now more than 30 days late and it still hasn’t been delivered.
What makes the situation even worse is the almost nonexistent customer support. I tried contacting them multiple times to get an update about my order, but responses were either extremely slow or I received no useful information at all.
Waiting this long without clear communication is very frustrating. If there are delays, the least a company can do is inform customers properly and provide real support.
At this point I cannot recommend buying from BGASTORE.ES. If you need your order within a reasonable time and expect responsive customer service, you might want to look elsewhere.
26 February 2026
Unprompted review
Reply from BGASTORE.ES
Thank you for sharing your feedback on Trustpilot. We’re truly sorry to hear about your experience and understand how frustrating it must be to wait this long for an order without clear updates. Your feedback is very important to us.
Please contact us at info@bgastore.es so we can help facilitate and resolve your concern as soon as possible. We would really appreciate the opportunity to look into your case and assist you further.
We hope to improve your experience and would be grateful if you could consider updating your review once the matter has been resolved.
Thank you for bringing this to our attention, and we hope to make this right for you.
Terrible experience, don’t order
Terrible experience and after reading the reviews here I’m now not surprised.
Wrong tracking link sent out, apparently to parcel shop which I did not choose, I had no idea where it was and now it says it has been returned to sender. It’s been a month now and I’ve a very poor responses from this company, it’s really hard to get an answer from a real person instead of a bot.
I needed these mirrors for a renovation and will now has a delay because of this. Will I get notified when’s it’s been returned to them? Will I ger a refund? Who knows?
Very unhappy customer. I’ve worked in customer service myself and can understand delays, but I’ve lost my patience with this company.
6 January 2026
Unprompted review
Reply from BGASTORE.ES
Thank you for sharing your feedback on Trustpilot. We truly value your input and are very sorry to hear about your experience. We understand how frustrating this situation must be, especially given the delays and the impact on your renovation plans.
We are currently reviewing what happened with your delivery and the tracking information. We have also taken note of your concerns regarding communication. We will respond to your email as soon as possible with a clear update and next steps regarding the returned parcel and resolution options.
Our goal is always to improve our service, and we sincerely hope to turn this experience around. We would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your patience and understanding, and have a great day!
DO NOT BUY FROM THIS COMPANY!
They didnt communicate that my package was delivered to a parcel store. I dont even know where the nearest one is! I kept chasing delivery after over a month and 4 chasing emails, i didnt collect the package (again no notification it had been delivered) that is was being returned to BGA.
So this has taken nearly 6 weeks to be returned and i am still waiting a refund!
This whole process started in Summer, now December!
DO NOT BUY FROM THIS COMPANY! THEY TAKE YOUR MONEY, NO COMMUNICATIONS, NO REFUND!!!
29 September 2025
Unprompted review
Reply from BGASTORE.ES
Hola,
Gracias por tomarte el tiempo de dejar tu valoración. Lamentamos mucho leer lo que ha ocurrido; este no es el nivel de comunicación que queremos ofrecer.
Para poder ayudarte de forma rápida, te pedimos por favor que contactes con nuestro servicio de atención al cliente e incluyas tu número de pedido, así podremos revisar tu caso y asegurarnos de que el reembolso se gestione correctamente.
Y por favor, en cuanto tengas cualquier problema, contáctanos de inmediato estamos aquí para ayudarte.
Que tengas un buen día.
Buyer be aware
Buyer be aware! You should know that the quality of the frames is substandard and the "glass" is not real glass but a plastic acrylic material. So you should have low expectations if you want to satisfied. On the other hand, even when the products delivered are not what you expect you have to pay to return articles starting at €7.00 and can go up to almost €60 depending on the size of your articles. So make sure you are happy with this before purchasing. I don't recommend .Customer services is very good on the other hand. Low quality products / unfair return policy .Thanks!
22 November 2025
Unprompted review
Reply from BGASTORE.ES
Hi, thanks for taking the time to share your feedback — and for highlighting that our customer service was helpful.
We’re sorry to hear the frames didn’t meet your expectations. We want to clarify that the product information is stated clearly on our website: many of our frames come with acrylic glass (plexiglass) rather than mineral glass.
What is acrylic glass (plexiglass)?
Acrylic glass is a transparent, durable plastic material that’s commonly used in frames because it:
is lighter than traditional glass
is more shatter-resistant (safer during shipping and handling)
provides good clarity and protection for your picture
We also understand your concern regarding returns. Our return policy and return shipping costs are also clearly communicated on our website before purchase, and the cost can vary depending on parcel size and carrier rates.
That said, we genuinely want you to be happy with your purchase. If you’d like, we can help you choose a frame that better matches what you’re looking for (for example, options with traditional glass, where available). Please contact us at info@bgastore.es and we’ll be glad to assist.
The team BGAStore
No delivery or responsibility
I placed an order 3 weeks ago and I still haven’t received it. I’ve sent three emails and they’ve told me they can’t contact the courier to “speed up the process” but they can put me in contact with someone.
I don’t want to speed up the process, I want to receive it! It’s been in Spain for two weeks, something is clearly wrong. I don’t think as a customer I should have to chase my order, they should take responsibility.
27 October 2025
Unprompted review
Reply from BGASTORE.ES
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bga.es to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Don't believe the 1-6 days delivery
Don't believe the 1-6 days delivery - I paid nearly 10 euros for delivery and I am still waiting to receive any information about the shipment 8 working days later. Seems it hasn't even been sent by the company.
29 September 2025
Unprompted review
Reply from BGASTORE.ES
Hello Tom,
We’re very sorry to hear about your experience and the delay with your order, that’s certainly not the level of service we aim to provide.
To help us locate your order and resolve this as quickly as possible, could you please contact our customer service team at info@bgastore.es
and include your order number and the email address used for the purchase?
We’ll investigate immediately and make sure you receive an update on your shipment without further delay.
Kind regards,
The BGA Store Team
Reply from BGASTORE.ES
Hola,
Gracias por tu comentario.
Según el enlace del producto que pediste, el plazo estimado de entrega es de 10 a 20 días laborables, como se indica en la página:
https://www.bgastore.es/ram-trendy-akrylglas-ek-35x47-cm
Este puede ser el motivo por el cual aún no has recibido tu pedido.
Recibirás un nuevo correo electrónico tan pronto como tu pedido esté listo para ser enviado.
Gracias por tu paciencia y comprensión.
No esta exepetionale
29 June 2025
Reply from BGASTORE.ES
Hola,
Lamentamos que no estés satisfecho con la calidad del producto. Nos tomamos muy en serio este tipo de comentarios y queremos ayudarte a resolverlo.
Por favor, envíanos una foto del artículo que recibiste para poder evaluar el problema y ofrecerte una solución adecuada. Puedes enviarla a info@bgastore.es o responder directamente a nuestro mensaje privado.
Gracias por tu compra y por darnos la oportunidad de mejorar.
Marie Servicio cliente BGASTORE
Reply from BGASTORE.ES
Dear customer,
Thank you for your kind words about our printed posters and for your positive rating.
If there’s anything we can do to earn that 5th star, please don’t hesitate to let us know. We’re always here to help!
Best regards,
The bgastore.es team
Reply from BGASTORE.ES
Dear customer,
We’re sorry to see your review and would like to clarify the situation.
We responded to each of your emails and chat messages. Your parcel was returned to us and a full refund was issued on June 5th.
If you would like proof of the refund, please don’t hesitate to contact us at info@bgastore.es and we’ll be happy to provide it.
We take all customer concerns seriously and are always here to help.
Kind regards,
The bgastore.es team
Totally deception
Totally deception. Bought two photo frames, turn out they are all made of cheap plastic. Look at their return policy, and it's cheaper throwing their products into the garbage instead of returning.
3 May 2025
Reply from BGASTORE.ES
Dear customer,
We’re sorry to hear that the products didn’t meet your expectations.
Our goal is to offer clear product descriptions and quality items at competitive prices. If you’re not satisfied, we always encourage you to contact us directly at info@bgastore.es so we can find a solution together.
We take your feedback seriously and are here to help.
Kind regards,
The bgastore.es team
Great assortment of frames and mirrors
Great assortment of frames and mirrors. Not cheap but really worth every Euro. Quality and custom made to specifications. Bought a photo frame in oak last month and a mirror just recently. Everything very well packed and delivered by DHL. Shipping does take about 9 working days, from shipment to delivery. DHL have a good service where the shipment can be followed. I certainly recommend BGA, it’s worth the wait.
22 March 2025
Good delivery and great products
27 February 2025
Reply from BGASTORE.ES
Hi Philip
Thank you for your kind review! 😊 We're happy to hear that you were satisfied with the delivery and our products.
If you ever need anything else, feel free to reach out. Enjoy your purchase!
Reply from BGASTORE.ES
Hi L.
Thank you for your kind review! 😊 We're delighted to hear that you're happy with the quality of the album and the fast delivery.
We truly appreciate your support and hope to see you again soon!
Reply from BGASTORE.ES
Hello Stina,
Thank you for your kind words about the mirror! We're thrilled to hear you're happy with it.
We also appreciate your feedback regarding the delivery service. We're sorry to hear about your negative experience with GLS. We will certainly look into it to ensure smoother deliveries in the future.
If you ever need assistance with anything, feel free to reach out to us directly.
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