Ordering from Beyond Nine is a tricky experience. The sizing seems extremely inconsistent with two items of the same size being very different at the waist. On top of that, they often seem to be out... See more
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Review summary
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Reviews shaping this summary
I’ve been a huge fan of beyond nine in the past, I love their ethos focused on comfort and easy styling. I used to buy pieces as a real treat to myself, but now they’re just completely unaffordable.
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I have ordered recently from this brand, having never heard of it previously, until I saw some adverts on social media. As I am now getting targeted by brands that "suit my age range" better... See more
Company replied
I have bought a few pieces from beyond nine, I try and shop consciously but even so I do find the price point high, though they are good quality and comfortable. Sizing is quite hit and miss, but w... See more
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Company details
Written by the company
Designed by women who have been there, for women who are there. Changing bodies, changing lives, clothing made for all stages of womanhood. Even when your body doesn't quite feel like your own, we're here to make you FEEL GOOD.
Contact info
Beyond Nine, Unit F02, Parkhall Business Centre, 40 Martell Road , SE21 8EN, London, United Kingdom
- info@beyondnine.co.uk
- beyondnine.co.uk
2.5
Poor
113 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Dress was sent promptly and the quality…
Dress was sent promptly and the quality and sizing was spot on.
Thank you 🙏
28 January 2026
Unprompted review
Reply from Beyond Nine
Hi Kay, thank you so much for your lovely feedback! We’re so pleased to hear you're happy with your purchase and delivery was quick for you. Your kind words mean a lot to us x
Disappointing Experience
Incredibly disappointed with the customer service at Beyond Nine, especially given the high price point. I recently bought the Ottie Denim Jumpsuit as a gift for my sister however the jumpsuit came damaged - the shoulder strap on one side was twisted and due to the stitching on the jumpsuit, it cannot be untwisted. I didn’t notice this when I first received it as it is only obvious when worn so I only realised this after giving it as a Christmas present to my sister. My sister was very disappointed as she was very excited to receive the jumpsuit and obviously this is not what you expect when you spend £140. I reached out to customer service over three weeks ago to explain the fault and ask whether it’d be possible to arrange to have a replacement sent and I am yet to receive any response, despite having now sent two emails. I checked my spam folder as I can see in other reviews their customer service team advised their emails can be marked as spam but there is no response in my spam folder. Having previously bought a few items of clothing from Beyond Nine and genuinely loving the brand, I will no longer be shopping with them. Not at all what I expected from the brand, especially given the high price point.
21 October 2025
Unprompted review
Reply from Beyond Nine
Hello, I'm so sorry you have had this experience. We would never intentionally ignore a customer request and we are really sorry to read this. We absolutely want to assist and resolve this for you.
Occasionally our emails can go into junk or spam folders. I understand you’ve already checked this, but I would still like to personally look into what may have happened on our side, as I’m currently unable to see an email address linked to this comment in order to contact you directly.
Please could you reply with your email address or email me directly at alicering@beyondnine.co.uk with your order details, and I’ll make sure this is looked into as a priority - Alice, Beyond Nine Team x
Sizing is bonkers
I had seen these worn on social media.
I am 160cm tall and UK size 12, so after advice from the company I bought a size small.
These are the worse fitting unflattering trousers I have ever tried. The quality isn’t worth the price tag.
I was very amused to see a ‘model’ on their advertising wearing a small but she was 15cm taller than me and a uk size 8. All so confusing esp as it says to order a size up!
I’ve bought barrel legs from M&S fit so much better and 1/5 of the price.
29 November 2025
Unprompted review
Friendly customer services
Had an issue with some trousers, which they replaced for me and also told me about care advise for my new pair.
Dealing with customer services via email they made it very quick with responding and very friendly too.
Defiantly will buy more in future x
21 November 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your lovely feedback! We can’t wait to welcome you back for your next purchase! Beyond Nine Team x
Impossible sizing
Ordering from Beyond Nine is a tricky experience. The sizing seems extremely inconsistent with two items of the same size being very different at the waist. On top of that, they often seem to be out of stock in some sizes.
The quality of the items was fine but didn't, to me, justify the price tag.
6 December 2025
Unprompted review
Reply from Beyond Nine
Thank you for your feedback, and we’re sorry to hear about your experience with sizing and stock. We completely understand how frustrating this can be.
We’re currently adding detailed garment sizing to our website to help customers choose the right fit more easily. Regarding stock, we maintain small amounts to support sustainable practices and reduce waste, which sometimes means certain sizes sell out quickly.
We really appreciate your honest thoughts, and we’ll continue working on making the shopping experience smoother for everyone - Beyond Nine Team x
Black Friday
I saved for ages to buy a dress I’d seen online and wanted for Christmas, I bought it, and then a few weeks later it went into the Black Friday sale. I contacted them to ask if I could return and rebuy as I haven’t worn it yet / it still has tags on and they said no. I understand there will be sales after Christmas but I didn’t think small brands did Black Friday as assumed they were selling goods at a fair price if made ethically. It just feels very unfair and mean spirited to not let me return and repurchase.
26 November 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your recent purchase with us, we truly appreciate your support!
We completely understand how frustrating it can feel when a sale begins after you’ve placed an order, especially when it’s a piece you’ve saved and looked forward to. We really do appreciate your excitement for the dress!
As a small business, we do need to have a clearly defined start date for any promotion, and we aren’t able to backdate sale prices. If we were to apply discounts retroactively, there would be no clear line for when a sale begins, and we would then need to honour it for all previous orders, to ensure fairness to all customers. Unfortunately, this wouldn’t allow us to run the business effectively, and it would compromise the integrity of our planned sale periods.
We do allow returns and exchanges 14 days from delivery, but we try to limit returns wherever possible, as they have a significant environmental impact. Every return involves additional transportation, increased packaging waste, and leads to items needing to be reprocessed. As a brand focused on sustainability and ethical manufacturing, reducing this footprint is really important to us.
We’re genuinely sorry for any disappointment this has caused, and we hope you continue to love the dress you chose. If there’s anything else we can help with, please don’t hesitate to reach out 💛
Hidden Fees
Absolute bullshit that they don’t clearly lay out the DHL import tax that they are well aware of. Either bite $75 or say goodbye to all your money cause all sales are final. Absurd.
18 November 2025
Unprompted review
Reply from Beyond Nine
Thank you for getting in touch and for sharing your feedback.
I’m really sorry that the import charges came as a surprise, we do try to make this information clear on every product page and on our shipping information page, I'm sorry this was missed in your case.
We’ll be reviewing this with the wider team.
Thank you again for bringing this to our attention. If there’s anything else we can help with, please let us know - Beyond Nine Team x
Disappointing customer service
I’m really disappointed with Beyond Nine’s customer service. I bought a pair of trousers using a gift card from a family member, but they turned out to be far too short — and I’m just above average height for a woman. I exchanged them for a bigger size, but they were still too short.
When I asked for a refund, I explained that none of the trousers would fit me and requested a full refund, including the value of the gift card. I was told they would refund the gift card, but instead, they simply put the money back onto the same gift card rather than refunding it to the original payment card. It took several emails and a lot of chasing to even get that clarified.
To make matters worse, although they refunded the cost of the trousers, they deducted the initial delivery charge. I find it shocking that they still charge for delivery when the trousers cost nearly £150 to begin with.
If you are a shorter woman, the trousers look great and would fit well.
Overall, a very disappointing experience — poor communication, inflexible policies, and not what I’d expect from a supposedly premium brand. I wouldn’t recommend shopping with Beyond Nine.
10 November 2025
Unprompted review
Reply from Beyond Nine
Thank you for taking the time to share your feedback, and we’re really sorry to hear that your experience has been disappointing. That’s never what we want for our customers.
Regarding the refund, the process you experienced was handled automatically through our system. Our customer service team does not manually issue refunds, we can only amend them once they have been processed. We did our best to support your request, which is outside our usual process, and we’re glad we managed to resolve this for you by having the gift card value refunded rather than solely reissued.
With delivery charges, we do waive them on orders over £150, but unfortunately we’re not able to absorb delivery costs for orders under that threshold. In the future this is something we would love to offer to our customers.
We understand how frustrating this situation has been, especially when the fit wasn’t right for you, and we’re sorry that the outcome hasn’t met your expectations. We’ll make sure your feedback is shared with the team, as we’re always looking for ways to improve.
If there’s anything further we can help with in future, please let us know via info@beyondnine.co.uk, we're happy to assist with sizing and styling questions before purchasing to ensure the correct fit x
Great customer service
Really speedy delivery (UK). I had requested advice regarding sizing and Alice was really helpful with this and came back to me very quickly. Great quality product. Would highly recommend.
31 October 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your kind words! We’re thrilled to hear you received accurate help with sizing and that your order arrived quickly. Happy to hear you love your items x Beyond Nine
Where to start?!!♡ ☆☆☆☆☆
Where to start?! The clothing is beautifully made, in top-notch, quality fabrics, and with SO much to choose from! Delivery is speedy and - if you need to - returns are simple and fuss-free. I only wish I could afford more!
**Currently drooling over the gorgeous mossy green velvet Mabels! 😍
☆☆☆☆☆
31 October 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your lovely feedback and support x
We’re delighted you’re enjoying the quality and selection of our pieces, and we completely agree, the velvet Mabels are a true favourite here too!
Thank you for being part of our community - The Beyond Nine Team x
Wrong sizing chart and bad customer service
Sizing chart is way off and sales outside of the UK are final. I was contacted by customer service after I left a review, saying they wanted to help me return or exchange the product, only for them to backtrack in their third message. Also against the use of AI agents, would prefer to talk to human beings.
Edit: there are no « next steps », as sales outside the UK are final. The latest message was only about helping for future purchases, but there will not be any.
10 October 2025
Unprompted review
Reply from Beyond Nine
Thank you for your message, and I completely understand your frustration. I can see that our Customer Service team is currently working with you to review your situation and determine the next best steps.
I’m also sorry to hear about your experience with our AI assistant, our AI assistant will respond to initial messages but our customer service team always review any messages to check if more information is needed. Please rest assured that our team members are replying and handling your case directly to ensure you get the support you need.
Thank you again for your understanding, we look forward to resolving this for you - Beyond Nine Team x
Brilliant but unaffordable
I’ve been a huge fan of beyond nine in the past, I love their ethos focused on comfort and easy styling. I used to buy pieces as a real treat to myself, but now they’re just completely unaffordable.
27 October 2025
Unprompted review
Reply from Beyond Nine
Thank you so much for your kind words and continued support, it truly means a lot to us.
We completely understand your feelings about pricing. As a small, sustainable brand, we do our best to balance ethical production, fair wages, and high-quality materials, which affect cost. We’re always looking for ways to make our pieces more accessible while staying true to our values, thank you for your feedback - Alice, Beyond Nine Team x
Comfortable, but a low quality
Bought Margot Navy Cotton Jersey Jumpsuit at the end of June (I heard from a friend that it’s a comfortable wear during the pregnancy). Started to wear it in September, when other clothes became too tight- and yes this is a cozy jumpsuit. However the quality is rather poor! There are already holes in one pocket and bright dots at the top of the pockets and front pleats (seamstress markings?) that look like I will have a bleach stains on the outfit. Quite disappointing…
26 October 2025
Unprompted review
Reply from Beyond Nine
We’re so sorry to hear about your experience with your jumpsuit, that definitely doesn’t sound right. It sounds like there may be a fault with your item, and we’d really like to take a closer look. We’ll reach out to you privately to resolve this for you as soon as possible - Alice, Beyond Nine Team x
This retailer breaks UK consumer law by…
This retailer breaks UK consumer law by refusing to provide full refunds including outbound standard postage for cancelled contracts (returns) and doesn’t respond to emails. Avoid.
**Update** Dear Alice. I understand the law perfectly. It’s astonishing to me that Beyond 9 are prepared to have a public debate about this to save £5.50.
16 October 2025
Unprompted review
Reply from Beyond Nine
I’m sorry, I've taken a look and can see your email was regarding a refund request, which are handled directly through our portal. 'AI Agent did not reply because the ticket was flagged as spam or the customer's message was informational only'. I'm sorry your email went unanswered, I will ensure to further train our AI assistant.
Sorry, I believe you have misunderstood. The link you sent states '34.—(1) The trader must reimburse all payments, other than payments for delivery, received from the consumer, subject to paragraph (10)' Please also refer to the official government website linked below for clarification. A refund for postage is not required when a customer returns an item because they no longer want it, for example, if it’s the wrong size, colour, or style. Your return reason stated “Do not like the style”, which falls under this category of not having to refund the postage fee.
https://www.gov.uk/accepting-returns-and-giving-refunds
We do ensure that our policies remain in line with government guidelines, and we apologise for any misunderstanding, as a small business we are unable to absorb these costs - Alice, Beyond Nine Team x
Sustainability credentials don't stack up
Really wanted to love this brand - but their sustainability credentials do not stack up.
I purchased a wool jumper under the belief that they as a sustainable brand which ensures their suppliers adhere to sustainable and ethical practices. Upon receipt, I couldn't see anything in the labelling indicating this was the case with the materials used in the jumper, so I queries with the company.
Initially, I had to speak to an AI agent who told me they didn't have any information on their suppliers, which sounded quite off to me. Eventually I was able to get through to a human, but they were still unable to offer any answers and kept repeating that they couldn't provide the information I wanted due to their relationships with their suppliers. This was despite me saying I just wanted to know basic information regarding certifications held by their wool suppliers, which for a brand positioning themselves as sustainable should be readily available.
There was overall a really concerning lack of transparency. I am always looking for brands where their sustainability credentials can be substantiated and it seems that unfortunately Beyond Nine may fall into the category of brands using sustainability key words to justify thehigher price point, rather than showing true commitment to what that actually means.
24 October 2025
Unprompted review
Reply from Beyond Nine
Thank you very much for taking the time to share your feedback. I’m really sorry to hear that your experience has left you feeling disappointed, that was never our intention.
I just want to clarify that we are a sustainable brand which ensures our suppliers adhere to sustainable and ethical practices. Your email stated whether we could provide information about the suppliers we use and their certifications. We kindly explained that while we’re unable to share the names of our suppliers, as we need to protect our brand and our long-standing partnerships, we’re very happy to provide other details for full transparency. We wanted to ensure we provided you with accurate and complete information, which is why we let you know we’d be confirming everything with our production team before getting back to you. I’m genuinely sorry if that came across as a lack of transparency, our intention was simply to gather the most precise details before responding.
Please rest assured that we take sustainability and ethical production seriously, and we’re always looking for ways to communicate our practices more clearly. Your feedback will be shared with our team as part of that ongoing process - Alice, Beyond Nine Team.
Returns process is utter chaos
Returns process is utter chaos. I had to send several emails, and go through the rigmarole of their online portal about eight times. It is a very buggy and not remotely fit for purpose. I would not recommend purchasing from here, as getting a refund is an absolute mission.
16 October 2025
Unprompted review
Reply from Beyond Nine
We're really sorry to hear about your experience and completely understand how frustrating this must have been.
I’ve reviewed your emails and it looks like the confusion came from trying to return an exchange order.
Just to highlight - when an exchange is created, you're emailed a new order number beginning with #SW-, and any returns for exchanged items need to be processed under this new number or the system won't recognise the return.
We only offer one free exchange, so this is why you couldn't exchange again, I’m sorry if this wasn’t clear, we do try to highlight this information on the shipping page of our website and in our automated messages.
I can see our team has now explained this in more detail so your return can be processed correctly. If you have any other questions or need further help, please don’t hesitate to reach out.
Best wishes, Alice - Beyond Nine Team x
Not delivered and no response
Ordered the Huxley trousers almost 3 weeks ago. Emailed customer services twice, for an update but no response. Order status not updated on the ‘Shop’ app, my bank has been debited but no sign of the trousers. Really disappointed. If I want a refund I don’t think anyone would respond to me, really poor service.
I have received an email on Tuesday 30 September to say the trousers will be refunded. I haven’t received a dispatch email. So that doesn’t make sense. Also not sure what you are referring to when you say goodwill gesture.
9 September 2025
Unprompted review
Reply from Beyond Nine
UPDATED - Thank you for your message, and I’m truly sorry for the frustration and lack of clarity you’ve experienced.
To explain, we use an automated email system, and for your message to reach our customer service team, it requires a reply to the initial confirmation email. I'm really sorry that this process wasn’t made clearer, we completely understand how disappointing this must have been.
Unfortunately, there was a rare stock miscount on this particular item, which resulted in an extra unit appearing as available on our website when it wasn’t. I can confirm that your order was fully refunded however I understand this caused a frustrating delay, and as you’re now in touch with our team, I’m glad to see we're currently in discussions about sending out a different pair at a discounted rate as a gesture of apology.
We truly appreciate your patience, and we’re committed to resolving this for you as smoothly as possible - Beyond Nine Team x
Very overpriced
Very overpriced, even using sustainable fabrics blah blah blah it is a rip off, and greedy and the fact you get free postage only after you spend 150 is a joke! Don't fall for the hype.
10 September 2025
Unprompted review
Reply from Beyond Nine
Hi there, thanks for taking the time to share your thoughts, we genuinely appreciate all feedback, as it helps us continue to improve and be transparent about how we operate.
We completely understand that our pricing might seem high compared to fast fashion brands, but we want to be really clear about why our prices are what they are. At Beyond Nine, we’re committed to producing high-quality, sustainable clothing that’s ethically made, and that comes with real costs.
Here are a few things that contribute to our pricing:
Sustainable Materials: We use certified organic and sustainable fabrics, which are more expensive than conventional ones, but they’re better for the planet and for the people who wear them.
Ethical Manufacturing: All of our garments are made in small batches by people who are paid fairly and work in safe conditions. We don’t cut corners, and we don’t mass-produce.
Design & Quality: Our pieces are thoughtfully designed to be worn throughout different stages of life, including pregnancy and beyond, and built to last, reducing the need for constant replacement.
As for the free postage threshold, we set it at £150 to help offset the high costs of offering free shipping, while still keeping things as fair as possible across the board as we offer one free exchange.
We’re really proud of what we do and the values behind it, though we completely understand that our pieces won’t be the right fit for everyone and that’s absolutely okay. If we could offer the same quality at a lower price, we genuinely would, but maintaining our standards is important to us. Thank you again for taking the time to share your thoughts. If you’re ever curious to learn more about our process or what we stand for, we’d be more than happy to chat.
Warmly, Alice - Beyond Nine x
Have contacted twice during the last…
Have contacted twice during the last week no response - now resolved thanks
19 September 2025
Unprompted review
Reply from Beyond Nine
Hi there,
Thanks so much for getting in touch, I’ve just looked into this for you, sorry that your message went unanswered. Just to explain how our system works: when you send us an email, you’ll first receive an automated response that says:
"This is an automated message. If it doesn't answer your question, please let us know and we'll come back to you with a real person ASAP. It looks like you'd like to return your order. You can use the information below to do this..."
If the automated message doesn’t help, replying to it is what pushes your query through to our customer service team, as the message wasn't replied to we didn't receive your email, so sorry for the confusion.
I’ve responded to your email now, so please check your inbox, and just in case, take a quick look in your junk/spam folder too :)
Let me know if there’s anything else I can help with! - Alice - Beyond Nine Team x
I wish I had read these reviews before purchasing! H&M have better quality!
After wearing my beyond nine Mabel chocolate linen trousers twice, the fabric started to bobble and thin. I reached out to customer services to let them know and to being steps for a refund/exchange. On the website it states a quick response but three weeks later I hasn’t heard back - even after a follow up email and even resorting to asking for help on one of their IG images. All my messages went read and it was only after mentioning TrustPilot did I get a response however after asking a follow up question (the trousers are now out of stock it appears) I haven’t received a response 5 days later and doubt I ever will. I have linen trousers from M&S and H&M that have last longer than the month I’ve had the Mabel chocolate linen trousers - given the cost of this brand’s items their customer service (or lack of) is disappointing. Don’t fall for the IG hype!
10 August 2025
Unprompted review
Reply from Beyond Nine
I’m really sorry to hear how disappointed you’ve been, that’s never the experience we want anyone to have with us.
I can see we did get back to you to explain that your message had landed in our spam folder, which is rare, and we’re currently looking into why that happened.
We absolutely agreed that the issue you raised with your Mabel trousers didn’t meet our usual high standards, and we sent over a link offering you either a full refund or an exchange. Unfortunately, the Mabel trousers in Chocolate sold out back in July and haven’t been available since, which is why that specific option was not available.
However, the link we sent still allows you to choose a different pair or request a full refund, whichever works best for you. We’ve just sent a follow-up email as well, feel free to reply there with your preferred option. I’ll also be keeping a close eye on things to make sure nothing gets missed.
We completely understand how frustrating this has been, and we’re truly sorry, both for the product issue and the delay in communication. That’s not the level of service we aim for, and we really appreciate your patience.
Best wishes,
Alice
Team Beyond Nine x
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