Betwinner Reviews 

731
•
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I am a player at Betwinner with ID number 430359649. On October 2, 2026, I made a deposit using a credit card; the funds were deducted from my bank account but were not credited to my gaming account.... See more

Rated 1 out of 5 stars

This is a scam company. I placed several bets on "shots" for the Benfica vs. Hearts match, and they equate those shots with "attempts." The "attempts" statistics provided by UEFA can include multiple... See more

Rated 1 out of 5 stars

I am writing to formally complain about my pending withdrawal. Account ID: 1683139115 Withdrawal Request N°: 5150237089 Amount: 14000 BDT Withdrawal Date: 10.08.2026 Status: Failed - S... See more

Rated 1 out of 5 stars

ID: 1089561323 This is a follow up to my first review and they have refused to give me my withdrawal and have maintained the constant lies from Operator to Operator. I SEE THEY DO NOT CARE A... See more

Company details

  1. Gambling Service

Written by the company

Sportsbook and Casino


Contact info

You should know

1.2

Bad

TrustScore 1 out of 5

731 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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1.2

All reviews

(731)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Thats really disgusting..

Thats really disgusting... I already wrote a review here about this platform.... And they responded to me that everything is ok now and thew already scammed me before .... When they responded i went back again to it .... And today same thing i only won 100$ and they blocked my withdraw... Last time excuse was i reached maximum amount withdrawals and now i dont know what excuse they have ufffff stay away ... Id 1078002841

18 September 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your review.
Please note that our Security Department has requested additional documents to complete the necessary verification procedures on your account. We kindly ask you to contact our Security Team at security@betwinner.com
and provide the required documents.
This step is essential to ensure the safety of your funds and account.
We appreciate your cooperation and understanding.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

this is scam

This is a betting site that operates on the 1xbet platform but is fraudulent. Seeing that I won many bets, they were scared and asked me to verify. I have all the documents. The security department did not dare to give a reason. Do not play on this site because when you win, you cannot withdraw money. betwinner is like a dog. so cowardly

14 September 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

They stole my winnings

Betwinner closed my account (ID: 1371592333) on September 4, 2025, removing my winnings of HUF 36,000 and leaving only my original HUF 15,000 deposit. I submitted all requested verification documents, but I still cannot withdraw my funds. I am seeking a prompt resolution and reimbursement.

4 September 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
Our Security department specialists have reasonable grounds for assuming that the Terms and Conditions of the Company have been violated. The cooperation has been terminated in accordance with the procedure indicated in our Terms and Conditions.

Best regards,
Betwinner Team

Rated 5 out of 5 stars

Account Id 1294452395

Account Id 1294452395
15.09 Proof my documents , And open withdraw .
31.08 I received security check,
Same day I provided all required documents,
More 3 days don’t have any update, and can’t withdraw my balance,
After providing all documents, was allowed to made withdraw

31 August 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
The verification of the gaming account was completed on September 15, 2025.
According to our Security department specialists, you are free to place bets on the website as well as to deposit/ withdraw funds.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

LAST CHANCE.Unblock me or pay my winnings or face the consequences soon.

Account ID 1324294481. I DO NOT HAVE ANOTHER ACCOUNT.You accuse me of fraud. This is a total lie and made up story to refuse to pay me my winnings. I do not have any other account and no one shares my pc with me. If you claim you detected this based on device and behavioral similarities why did you not close my account right away until I had provided several legit and genuine documents and selfies before you detected this. Do you need my ID, utility bill, birth cert, selfies etc to detect similar behaviour and device. You see how this does not make sense? How do you detect similar device and behaviour from ID, birth cert, utility bill, selfies with code and ID. You finally run out of things to ask me to do. I have added this information to my lawyer and the gaming commission. Tell me which other account is connected to my account that you found. Security asked me a weird question if I know Frimpong Emmanuel. I have never heard that name or know anyone in real life or in news by that name. I believe this is the account you are talking account. Who is this person, where does he live or and how can this person use my device when I live alone and never heard of this person. I will fight this. Unblock me or let me take my winnings. Gaming commission is waiting for my lawyer, and we will meet in court. You will prove how you have found a magic account link to my account. At what point did you detect an account link to my point. Before or after weeks of providing so many documents and selfies. If it was before then you would've closed my account already and not ask me for weeks to provide so many documents or pictures since you have already detected fraud. I want to believe it was after providing you with all the documents and selfies you requested for. Now if this is the case explain to explain how my ID, birth cert, utility bill, selfies etc helped you detect another account based on device and behaviour. YOU RUN OUT OF THINGS TO ASK SO YOU MAKE UP LIES WITH NO PROOF. Do better. Unblock me or pay me my winnings or suffer the consequences. REPLY WITH PROOF OF SIMILAR DEVICE DATA AND BEHAVIOUR SO EVERYONE CAN JDUGE AND SEE WHO IS LYING HERE. PROVIDE PROOF HERE TO REDEEEM YOUR REPUTATION.

2 September 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
We understand your concerns and assure you that your case was thoroughly reviewed by our Security Department in accordance with Betwinner’s Terms and Conditions. Based on the results of this review, appropriate measures were taken in line with our internal policies.

We are unable to share specific technical details publicly due to security and privacy considerations. However, we remain open to cooperating with any authorized regulatory body as needed.

Thank you for your understanding.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

They steal 600$ of me.

They steal 600$ of me.
Match was Sydney Olympic vs Apia Tigers U20
I bet over 3.5 corners and they showed only 3 corners when in all pages are 4 corners check if you don't believe me!😭

31 August 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
We kindly ask that you provide us with your gaming account number (user ID) as well as with the number of the bet slip in question so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Not allowing withdrawal

I have been using this site past 6years but never faced these kind of issues. Today finally these people are not allowing to withdraw funds and disabled withdrawal option.
My account was fully verified and taken withdrawal many times . Now these people are asking again verification documents and not allowing to withdraw after send id verification documents today.
My ID:233571659

BETTER TO STAY AWAY FROM THESE SITES.

31 August 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
As stated in clause 25.2.10 of the Company’s Terms and Conditions that you agreed to and accepted upon registration:

“In certain cases, the company has the right to unilaterally initiate the verification procedure of a customer’s payments and request additional information from the payment system.
The Customer’s account may be blocked for financial procedure purposes during the verification process.
According to the terms of some payment systems, the verification procedure can last up to a maximum of 180 days."
You will be informed once the verification process is finalized.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

They have refused to processy with its…

They have refused to processy with its been two weeks even dven time i place a withdrawal they reject it and the funds is reversed back to my account. And whdn i conplain they tell me one and thesame nonsense, very poor customer service 😡😡
I just deleted the app from my phone never to use it again

20 August 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
We kindly ask that you provide us with your gaming account number (user ID) as well as with the details of the withdrawal transaction you attempted to perform so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I wanted to withdrawal $100

I wanted to withdrawal $100. A week has passed since then and the security department is asking me for more and more documents. I don't understand why my birth certificate is needed for the transfer, for example. They disappear for days without a word. They ask me if I know people who are complete strangers to me. They tell me to resend the document and not to use a graphic editor. They pretend I didn't send the document and expect me to resend it. If I lose my patience and respond to the message a little nervously, you disappear without a word. I would like to ask what kind of customer service is this??
Dear Security Department? Are you deliberately trying to withhold payment?

My Account number is 1348696409
Name Mario Vargas

21 August 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
You have applied to the Betwinner Customer Feedback department.
The verification of the gaming account has already been completed.
According to our Security department specialists, you are not allowed to place bets on the website anymore.
As you have already withdrawn your funds, the Company's obligations towards you shall be deemed fulfilled.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

My id is 1351986887

My id is 1351986887
And they don't give me any withdraw
Every time I withdraw they say rejected by operator and than call for customer service they told me it's is technical issue they don't give any withdraw I withdraw 9000rp but didn't received

20 August 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
According to our data, you have successfully withdrawn funds.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Betwiner is froud company I deposit…

Betwiner is froud company I deposit easypesa fast method ۔then I withraw betwiner don't give me withraw rejected my request please help
My gaming id۔1349748881

12 August 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for your review.
According to our data, you have successfully withdrawn funds.
If you have failed to receive your 10,000 8,000 and 6,112 withdrawal amounts, please apply to accounting@betwinner.com attaching a bank/ wallet statement showing your transaction history for the period from the moment of making the withdrawal request up to the present moment.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Good experience and nice service

Good experience and nice service

11 August 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

We appreciate your kind feedback.
Thank you for choosing Betwinner!

Best regards,
Betwinner Team

Rated 1 out of 5 stars

I have deposited money and it has been…

I have deposited money and it has been like a week passed and live support cant even assist
Its a scam

2 August 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) and share the details of the transaction in question so that we can look into the matter.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

problem with customer service

I wanted to withdrawal 500 euros. A week has passed since then and the security department is asking me for more and more documents. I don't understand why my birth certificate is needed for the transfer, for example. They disappear for days without a word. They ask me if I know people who are complete strangers to me. They tell me to resend the document and not to use a graphic editor. They pretend I didn't send the document and expect me to resend it. If I lose my patience and respond to the message a little nervously, you disappear without a word. However, this morning they said that if I write another message it will automatically be spam. I would like to ask what kind of customer service is this??
Dear Security Department? Are you deliberately trying to withhold payment?

today's last message from the security department:

"System notification. Suspicion of spam! If we keep receiving multiple messages from this address, the e-mail address will be blocked automatically by system."

Betwinner ID: 1268767001
roli525239@gmailcom
Email ID: [#5951871]

5 August 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for your review.
According to our records, your gaming account has been successfully verified.
You are now fully authorized to place bets, make deposits, and request withdrawals on the platform without any restrictions.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Unfair Suspension and Withholding of Funds – BetWinner is a Scam!

I’ve been a customer of BetWinner, but I was recently shocked to have my account suspended without any valid reason. It's just because i win some money and create a reason to scam my money. They accused me of violating their terms, but I have done nothing wrong. After closing my account, they withdrew all of my funds, which is completely unfair.

I’ve asked for a detailed explanation and for my money to be refunded, but have received no proper response. I provided all the necessary information, but they seem to be ignoring my case.

And now i m asking them to give my just my money and close the account , THIS IS UNFAIR

If you value your money and want to avoid frustration, stay away from BetWinner.

Account ID: 1338919789
Email: alexmahon1144@gmailcom

4 August 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for your review.
As per our data, your gaming account has been suspended due to a violation of our Terms and Conditions — specifically, the use of multiple accounts, which is strictly prohibited.

During the investigation, our Security department specialists discovered multiple accounts based on the intersections in terms of the device used for accessing the gaming accounts and the manner of playing.
This gives our Security department reasonable grounds for taking all due actions in order to comply with the Terms and Conditions of the Company.
As per our rules, in such cases the initial deposit is returned, but any additional winnings are withheld.
According to the data we obtain, the total amount withdrawn from the gaming account for the entire betting period exceeds the total amount deposited into the gaming account.
Thus, the Company considers its obligation to pay out the deposited funds to the user to have been fulfilled.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Theese are scammers

Theese are scammers! Platform is rigged you too loose as much as possible. Despite thatc after you win bigger amount like 2k scumbag from security@betwinner will ask you nonsense documents, like physical scan of virtual card, bank statement with stamp of internet banking, different visas, documents that u opened your bank account 15years ago etc.
Customer support is ridiculous
I had entered the wrong document ID by mistake in the beginning, which I want to change, I mail again and again, but the document ID is not changing.For verification, I have sent my correct documents and everything that they said but they are not verifying my account.
I want to withdraw my money from my BetWinner account, please help me.
Gaming I'd - 302496915
Account verification
Reg mail I'd - Suheltomar200@gmail_com
Player id - 302496915
I want to verify my account on the website. My name is suhel tomar , my account number is: 302496915. Please change the document which I had put in the app by mistake in the beginning and I have sent you all the correct documents from my mail, please verify my account

1 August 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask you to submit clear and valid identity documents, as the ones previously provided could not be accepted due to quality issues and potential inconsistencies.

Please ensure that:
- The documents are genuine and not edited or compressed;
- You provide a clear photo of your PAN card and any government-issued ID (such as Aadhaar), showing all details visibly;
- Documents must be recent and valid.

Once our Security department specialists receive proper documentation, they will proceed with the verification of your account.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Sobs scammed me 100000 lakh inr after…

Sobs scammed me 100000 lakh inr after being a vip player never earned a dime lol!!!

1 August 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) and describe the issue you have encountered in more detail.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

Scammer Company, Everyone don't Trust Them..

Your official manager scammed me out of $4500. People have lost trust in your company. If you were a good company, you would have punished your managers and refunded my dollars.

info@*betwinneragent.com
dealer@*betwinner.com
security@*betwinner.com

I contacted you on these 3 official emails.
My email: tanvirahmed110210@*gmail.com

I contacted you from this email and submitted all the evidence. But unfortunately, you did not help me and said that you will not refund me and told me that, I fell into the scammer's trap and gave him the dollars.
I have all the evidence, I took confirmation from your official affiliate Telegram manager and official affiliate live support operator to verify the Telegram username of one of your affiliate managers.
They confirmed that the username belonged to their official manager.

I was scammed out of $4500 with their confirmed ID. Your managers are to blame here. I paid the dollar because they confirmed it.

All your managers are scammers. You support them, so you didn't punish them and didn't refund me. Betwinner is 100% scam company. You didn't take any action even after seeing the evidence. Aren't you ashamed to run the company?

24 June 2025
Unprompted review
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Reply from Betwinner

Hello, dear user!

Thank you for your review.
We will look into the issue and provide you with an update as soon as possible.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

The wrost security team only sending me…

The wrost security team only sending me one sms wait for notification i already send them all document still they are asking me to wait its fasturting
Player id:202881459

26 July 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for your review.
According to our data, the verification of the gaming account has been successfully completed.
We appreciate your cooperation.

Best regards,
Betwinner Team

Rated 1 out of 5 stars

A fraudulent company sent me $10 and…

A fraudulent company sent me $10 and they told me they did not receive the report despite sending me all the evidence.

25 July 2025
Unprompted review
Betwinner logo

Reply from Betwinner

Hello, dear user!

Thank you for sharing your feedback.
We kindly ask that you provide us with your gaming account number (user ID) and describe the issue you have encountered in more detail.

Best regards,
Betwinner Team

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