BetVictor Betting & Casino Reviews 

5,272
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 517 reviews, most reviewers were somewhat happy with their experience overall. Many people found the staff helpful and professional, often resolving issues efficiently and providing excellent support. However, a significant number of consumers expressed strong dissatisfaction with the website, finding it problematic. Payment processes also generated negative feedback, with some experiencing difficulties with withdrawals. However, some customers also noted significant issues with customer service, describing interactions as unhelpful or repetitive. A few other people felt they did not receive expected bonuses or free plays. Additionally, some reviewers raised concerns about the fairness of games, leading to distrust.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful, friendly, and professional customer... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many reviewers expressing... See more

Payment

People report negative experiences with payment, with many reviewers expressing frustration over difficulties... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing extreme dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is... See more

Company replied

Rated 4 out of 5 stars

Dear Readers/Players 👋, Dear BetVictor’s Management 👋 , For identification and security purposes, my player’s account is #11446513. Positive : -Instant deposits and withdr... See more

Company replied

Rated 4 out of 5 stars

Waited a little while but issue was sorted within twenty minutes or so. Pleasant manner. Pablo was his name

Company replied


Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

3.2

Average

TrustScore 3 out of 5

5K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.2

All reviews

(5,272)

468 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

For the past few months I have been…

For the past few months I have been playing slots games online and the payback is so so bad out of 100 pounds playing only 50p a spin I did only got 2 wins and both for less than 1 pound also trying to get the bounes is almost impossible I gamble what I can afford to lose but the pay back on all slot games is really poor yes you can withdraw really fast but you dont win to withdraw I will give it 1 more try of 100 pounds and if its the same I will close my account because I told bet victor I was going to record my game play of playing 100 pounds at 50p a spin they closed my account it just goes to show they were scared of me recording my game play to show ppl on tik tok that the pay outs were so so low just goes to show I was right all along scamners

9 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear about your negative experience with this, and we appreciate you taking the time to leave a review. We acknowledge your concerns about the payouts and bonus features. We'll share this with our team. Thanks for giving us another chance!

Rated 5 out of 5 stars

Can you help me to complete promotion…

Can you help me to complete promotion £20k win cash plz

10 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Please come onto our Live Messaging Service on the site and an agent will be more than happy to assist you.

Rated 1 out of 5 stars

Withdrawals

So it has been months since I haven't,t gotten my withdrawal from Bet Victor foreign based in Gilbraltar .My mistake thinking it was Ontario based here in Canada .Bet Victor wants 10 criteria points of my personal banking info to receive any outstanding amounts for withdrawals .I decided today after refusing to accept bank statement to dig a little deeper .There is their own guidelines for withdrawals .13:6 under Withdraws from your Account it states must be made to the same as the main funding payment method .I used Interac for my Deposit .What gives ?? What kind of betting /casino establishment is this .They don,t comply by their own policy ?????? Stay Away

21 December 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you bringing this to our attention. We regret you've experienced difficulties with your withdrawal and the information requested. We'll investigate this discrepancy between your deposit method and our withdrawal process, as well as the documentation needed, to ensure our policies are clear.

Rated 1 out of 5 stars

Worst customer service ever& The most…

Worst customer service ever& The most rigged slots ive ever seen! AVOID AT ALL COSTS PEOPLE i genuinely feel scammed and they WILL NOT LET YOU USE YOUR BONUS FUNDS

9 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate your feedback and regret that your experience did not meet expectations. Our expiereneced Customer Service Team is available 24 /7 for you to look into your account.

Rated 1 out of 5 stars

Thought the site was OK for a while

Thought the site was OK for a while. Then wow take take take take. My own fault for playing. My account is 4k down over the last month.
Today was the final straw 1k wagered should've had me around 1 to 2k down overall. Nope took it from 3k down to 4k down.
Now I've cancelled my account.
Oh and no jackpots over a minor ever.
Try Elsewhere. Be careful of the drain.

9 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We're sorry to hear about your recent losses and that you didn't enjoy your time with us.

Rated 1 out of 5 stars

Absolute shambles of a company let me…

Absolute shambles of a company let me deposit over 5k. I then went on the win 9.5k and withdrew. I also made 2 later withdrawals of smaller amounts that was approved but they declined the larger one.

After 13 days they still have my account closed and despite been fully verified and confirmed by email they are now reviewing my account. Can't tell me why and wont let me speak with a manager.

Quick to take your money. Not quick to pay out

19 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Adam. We regret to hear about the difficulties you've experienced with your withdrawal and account closure. We appreciate you bringing this to our attention. We're happy to look into your situation and aim to resolve it as quickly as possible. Please feel free to e-mail us via help@betvictor.com

Rated 1 out of 5 stars

I deposited £100 and lost £70 on the…

I deposited £100 and lost £70 on the last £30 i won £270 but they never updated my balance so i lost out on another £270 (240) after you take the bet onto consideration showed them video proof (as i recorded it and they still wont pay the money they owe. I always play the sam main 4 numbers so for me to hit 2 numbers back 2 back isn't very often.

12 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry to hear this! Please could you email us at help@betvictor.com with the video and time/date this occurred on so we can look further into your gameplay?

Rated 1 out of 5 stars

Do not gamble or waste your money on…

Do not gamble or waste your money on this site
I deposited my 10 for rewards
Won 39 withdrawed
Played my 50 free spins no win
Other bonus over 3days
For when I have contacted them about winnings ALLAN was rude unprofessional and would not help with funds just blocked my account without my funds and bonus in

28 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're very sorry to hear of your experience with our Customer Service team, please can you contact us at help@betvictor.com so we can look further into this for you and take a look at your account?

Rated 1 out of 5 stars

Absolutely scamer I have self excluded…

Absolutely scamer I have self excluded myself with this casino because of my compousive gambling addiction they open me another account with same of address contact details and now they said they are on right track there is no safer gambling rules followed by this bookmaker

22 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Sucha. We appreciate you bringing this serious matter to our attention. We take your experience very seriously and will investigate the issues raised according to our policies. Please feel free to contact us via help@betvictor.com

Rated 1 out of 5 stars

Fraudulent company

Sent through verification and was allowed to deposit and bet, lost money was fine. The one time I won money and tried to withdraw they suspended my account. Awful! Absolute scammers.

24 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Jerell. We regret you had this experience. Account suspensions are never our intention. We'll be happy to discuss your matter further if you wish, our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Had one lucky week then gubbed.

Had one lucky week then gubbed.

I've been on BetVictor for years and today received an e-mail telling me I've been gubbed. I am pretty sure that over the years they have made more money out of me than I have out of them. Then one week all my bets come in with winnings of max 100£ , account reviewed, no more offers including all their sister sites. I'm not a matched better, don't get the point of it, if I was then surely I would have won more.

There are enough decent sites out there to carry on with so no great loss to me.

25 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Dear Sir/Madam, We appreciate you sharing your experience. We acknowledge your disappointment regarding the recent changes to your account and the promotional restrictions. We aim to provide a fair and enjoyable experience for all our customers. Your feedback is valuable, and we'll review your comments to improve our services. Do feel free to contact us via e-mail to discuss your account further if you wish. Our e-mail address is help@betvictor.com

Rated 4 out of 5 stars

I recommend BetVictor! 👌

Dear Readers/Players 👋,
Dear BetVictor’s Management 👋 ,

For identification and security purposes, my player’s account is #11446513.

Positive :

-Instant deposits and withdrawals for verified players ;

-Thousands of sports markets and slots available ;

-Platform easy to navigate ;

-Some nice offers ;

-Fast, friendly and professional customer agents.

To improve :

-Don’t forget to review periodically our account’s activity. I spent 5K but rarely receive sports free bets. You explained me that you have some criterias and a dedicated team. I understand that. I also agree that you must stay profitable. But I still sometimes feel forgotten. Maybe review some internal procedures/criterias. Monthly sports bet credits OR offers like ‘’Bet X amount and receive X bet credit’’ like your competitors’s offers would be so appreciated and encourage me to be much more active!

But overall, I recommend BetVictor, this is a worldwide leader in the industry.
They are opened to dialogue and to criticism.

Good luck! ☘️

24 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Olivier! Thank you for sharing your feedback, we're delighted to hear you're enjoying our site!

We also appreciate your honest comments about our offers. We understand the importance of feeling valued, and your suggestions around regular sports credits and promotions are very helpful. We're always looking at how we can improve and your comments have been passed on to the relevant team for consideration.

Thank you again for your loyalty and for recommending us. Please don't hesitate to contact our Customer Service team if you should ever need any assistance

Rated 5 out of 5 stars

Winner

I've won big, withdrawals are fast, and customer service is excellent. Plus, the interface is very well designed, and there are always bonuses with very low wagering requirements. It's my favorite casino.

8 October 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're happy to hear that you enjoy our platform! It's great to know that you've had positive experiences with our fast withdrawals, customer service, user-friendly interface, and bonuses. Thank you for your feedback!

Rated 1 out of 5 stars

Excluded me from all promotions without…

Excluded me from all promotions without notice or justification.

20 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry for any disappointment Brian, unfortunately this decision was made in line with our Terms and cannot be removed.

Rated 2 out of 5 stars

Bad start with BetVictor

Bad start with BetVictor, my second deposit of 10$ but shows 0 in account, lost 10$ and i did not play, this is Bad

18 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate your feedback and regret you had this experience. We'll investigate the deposit issue you described, please contact us via our messaging services to assist.

Rated 1 out of 5 stars

I wouldn’t even give it a star have not…

I wouldn’t even give it a star have not won anything and spent a lot of money on the site the last week absolute scammers they just take your money with no chance of winning please don’t use this site as you won’t win

18 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate your feedback and we're sorry you haven't had a positive experience. We assure you that we'll look into this matter to improve our services.

Rated 1 out of 5 stars

DO NOT OPEN AN ACCOUNT

DO NOT OPEN AN ACCOUNT. TRUST ME.

They are complete scam artists, and I have no idea how their lack no payouts can be legal. I pumped so much money into a slot machine over several days and not once did I get into the feature. NOT ONCE! And I’m talking hundreds and hundreds of spins. I’ve been playing in casinos and online for a very long time. These are the worst payouts I’ve ever seen.

The reality is there are no payouts, they steal from you! It goes like this, there’s bad luck, there’s running bad and then theres bet victor.

Save your money and trust my advice on this. I’m absolutely disgusted by them!!!

18 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We're sorry to hear about your disappointment with the slot game and the perceived lack of payouts. We assure you that we take such concerns seriously. We will look into your feedback.

Rated 1 out of 5 stars

Always had a fairly decent experience…

Always had a fairly decent experience with this site, lost more than won but that’s gambling , which I accept , I enjoy playing the games . The website has changed its format and since then can’t win nothing to compensate deposits ,

12 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate your feedback and time. We're sorry you've had this experience since the format change. We'll share your comments with the relevant team for review.

Rated 1 out of 5 stars

Tested the theory on getting bonuses…

Tested the theory on getting bonuses and sure enough deposited 100 pound and got pretty much nothing in return. I played games where I have always had a win on other sites and got absolutely nothing 🤷‍♀️ bye bye

11 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate your feedback and are sorry your experience didn't meet expectations. We'll review your comments to improve our services. Thanks for your time.

Rated 1 out of 5 stars

A complete con

So where to start, Alan great help but 100 percent dont trust there virtual racing had a winner never payed out but even worse the results was different from my mobile from the live stream a con.......if they pay what they owe me I will charge my review......please dont trust betvictor a complete conning

10 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the virtual racing . Please contact us via email or our messaging services and we'll investigate this further. Thanks for your feedback.

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