Betti1 Reviews 326

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment process, particularly regarding withdrawals, which they found difficult and slow, contrasting sharply with the ease of depositing funds. People also reported issues with the website, citing glitches and a decline in quality after updates, leading to a frustrating user experience. Some people were dissatisfied with customer service, describing it as unhelpful and providing generic responses, especially concerning withdrawal issues. However, a few other people also felt that customer support was quick and helpful, particularly with account verification. While some customers enjoyed the game selection and found the games profitable, others felt the gameplay was poor, with low win rates and a lack of engaging bonus rounds.

What people talk about most

Payment

Consumers find payment to be a source of frustration, primarily due to significant delays and difficulties... See more

Website

Reviewers highlight negative aspects of the website, with many expressing dissatisfaction. Customers report... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the friendly,... See more

Refund

Customers had ambiguous experiences with refund. Many reviewers express frustration over prolonged withdrawal... See more

Product

Users describe ambiguous interactions with the product. While many customers appreciate the huge variety and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been playing for a while now to the point I’m a vip member. But the banking issues with money being taken from my account but not reaching my player account has happened multiple times. I enjoy... See more

Company replied

Rated 2 out of 5 stars

The bonuses are a nice gesture, but the slow withdrawal process ruins the whole experience. The thrill of a win is gone when you have to wait for so long to get your money.

Company replied


Company details

  1. Casino
  2. Gaming service Provider

Written by the company

About us Betti1 Casino was actually built by people who love to play. People who, after years of working behind the scenes in the gambling industry, realized that most sites feel a bit robotic and "one-size-fits-all." So, they took things into their own hands and decided to change that with one simple goal - Create a transparent, energetic space where professional experience serves users’ passion for the game ! Moreover, here at Betti1, we believe rewards should actually mean something. So our promotions are built around you - our users —timed and tailored to each and every specific playstyle. That way either you play for fun or play to win big, we make sure the perks match the energy you bring. That’s why at Betti1, everyone is their own VIP. Our game library is just as hand-picked as our rewards. We’ve filled it with the world’s best slots and live casino games, choosing every title for its fairness and entertainment value. And all that backed with a rock-solid, secure system, offering a wide range of trusted payment methods, and handling everything in the background so you can stay focused on the fun. Betti1 is a platform built by players, for players, where safety and excitement go hand-in-hand


Contact info

2.1

Poor

TrustScore 2 out of 5

326 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Do not get what is advertised. DISHONEST

Signed up to the site after hearing about it from a friend. Read all of the bad reviews but decided to five it a ho aftwr he has positive experiences on here .
Used the advertised sign up link for upto 150x your deposit and free spins bonus.

Signed up, spent my €20 and had nothing. Spoke to the live chat who told me “as you are not subscribed to this offer it wont be activated”
I clicked the link to sign up from their own home page. I was told there is nothing that can be done .

Riddiculous , literally do not get what is asvertised . Avoid at all costs

17 November 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you for sharing your feedback! We understand how disappointing it must feel when a promotion doesn’t go as expected. To clarify, the welcome offer must be explicitly claimed during your first deposit to trigger the bonus. This is a key step to ensure the offer is linked to your account.
If this step was missed, don't worry! You can make a second deposit, and before using the funds, reach out to our customer support team. They’ll manually apply the offer as an exception in this case. We’ve already made notes on your account, so just reference this exception, and the team will guide you with further instructions.
We appreciate your patience and are here to ensure you get the experience you deserve. Please contact us at support@betti1.com for any assistance!

Rated 3 out of 5 stars

I have won nearly 1300 and after 2 more…

I have won nearly 1300 and after 2 more spins of 2€ the amount I won has disappeared. Currently on to the support chat. All screen shots have been sent as evidence. Hopefully they will rectify it an credit my account of my winnings.

15 November 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you for bringing this to our attention! We’re glad you’ve reached out to support and provided screenshots to help with the investigation.
If your bonus had an active cap based on the terms of the offer, once the wagering requirements were met, the bonus was applied correctly. If anything remains unclear, we strongly encourage you to reach out to customer support for further clarification.
We appreciate your understanding and patience as we ensure everything is resolved to your satisfaction. If you need additional assistance, feel free to contact us anytime at support@betti1.com!

Rated 5 out of 5 stars

Hello I'm going to be honest the…

Hello I'm going to be honest the verification process it's very sofisticate everything must be by the book, once you complete your verification they put the money straight away in your bank account.I strongly recommend they are very professional.Thanx

13 November 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi, thank you for the kind words and the 5-star review! We're happy to hear that you had a smooth experience with the verification process and that everything went well with your withdrawal.
As a thank you for sharing your positive feedback, feel free to reach out to support@betti1.com to receive a small gift from us. We appreciate your support and look forward to having you back for more great experiences!
Wishing you the best of luck in your next game!

Rated 1 out of 5 stars

Be careful this works scammer ever I…

Be careful this works scammer ever I see 29 years I spend more then r25000€ have to beg for goodwill don’t give bastard comunicate shot and if you want withdraw take long time and the. You cancel very organised mafia stay away from this website

11 November 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you for your comment.
We are sorry to hear about your frustration and would like to understand the specifics of your experience. It’s worth noting that withdrawals can take some time to process due to verification requirements, which are in place to ensure player safety and compliance with regulations. Canceling withdrawals is always a player-driven action, so we encourage users to follow through with their requests once initiated.
please reach out to us with more details about your account and concerns so we can look into this matter thoroughly.
We value your feedback and hope to resolve this for you.

Rated 1 out of 5 stars

Worst casino

Worse casino out there won 1900euros 2 months ago went to withdraw had to provide identity checks sent all of it in couldn't play on the games kept coming up user banned the chat part is a waste of time they write from a script because it's the same they come out with wait for an email this week they decided to email asking for all the evidence again now have to wait again because they say they forward it to the relevant team still can't play the games still can't withdraw the money it's a joke stay well clear

8 November 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you for sharing your experience.
We understand how frustrating delays and repeated document requests can be. Please know that identity verification is a crucial security measure to ensure all accounts are protected.
Could you confirm the current status of your withdrawal request? Has there been any recent update from our team regarding your account or documents?
If there’s still an issue, please let us know. You can also reach out to support@betti1.com, and our team will assist you promptly in resolving this matter. We’re committed to ensuring a smooth resolution.

Rated 3 out of 5 stars

I've only just started using betti

I've only just started using Betti. I think the casino games are all pretty good , the layout isn't complicated at all.

I had a really decent run off a small deposit. I think 80-100 pounds gave me 1700 back so I don't understand why people are saying this casino has bad luck.

I'm about to do a withdrawal so will see for sure if they pay out. Some of the reviews here have made me skeptical.

I'll update my review and rating upon results of withdrawal of monies folks.

** UPDATE**
Submitted all documents for the payment team to verify and they are all successful.

The casino has said they will process my win and withdrawal.

I've received many new bonuses and still have a 200+ balance!! So far Betti has my full backing . But we shall wait to see the withdrawal status.... please, come back for updates.

UPDATE #2

The support team are more than helpful. Rapid response times and quick to offer " product knowledge " again , something lacking in many other non uk casinos. The verification process is simple SO please understand that you need the right documents.

GAMES : Wide variety and I've enjoyed no 'jumping' or 'game ended unexpectedly' errors. I have yet to test the live casino but heads up folks. These guys are ticking ALL THE RIGHT boxes so far next update will be 'live casino' accessibility. The final and most saught after will be regarding withdrawal times.

I'll also leave a link to my online reviews.
** note : please understand I am not being endorsed or paid by casinos for reviews. I have started reviewing in my own name as opposed to my alias to prove I am an active member of the gaming community.
" tighten up on gaming responsibility "

**Next update soon **

Live Casino
This was a quick dip into ,what I thought was just going to be a bog standard emulated version of what most casinos have to offer. The games load uo without buffering for an eternity ( good times ! ) . The ' games lobby' actually delivers you to the games you'd want. Speed Black jack, ( equivalent of ) listening roulette and an array of gaming styles . A BIG plus was the fact the desks and live casino deals weren't falling asleep and actually interact with the player with the options of not displaying other players- if you wish to stay focused. The casino seamlessly dips in and out of 'live to casino'wijtoit habkgnto shitdown multiple windows or in some sites, closing the casino completely.

Event instance
Having been locked out of my login to my account ( I had pushed the login by 'sms code'button multiple times in a abort space of time. The casino took the steps to recognise multiple living atrmeps and locked me out until I splek to the support team.

Again , I feel victim to my own misguided perception of what was happening because if read so many negative comments. However, once the aupprt team had also for screnshots . They had delivered the " event / problem / incident ticket to the relevant team and within a abort space of time I was sent an email stating the issues was fixed and to tey again.

This casino is absolutely getting bad reviews forresons I'm yet to find.

Yes I am still waiting for my worbdrawal . But just like the identity checks , I am ware rhey have stated it will be within 1 to 3 days ( working / business days ) so I expect this by start to mollde of this week coming. As I say this will be one of the final checks and tests.

So far I'm willing to put my neck out for this site. But the 'proofs in the pudding'.

I will be back again .

So far I CANT finf fault with the Casino. Read about verifying your ID , about withdrawal tome and casinos rules. They are there as a way to stop you expecting something you won't get!!

Pay attention folks 'Betti' is an easy to manage ANdD funt to play .

I aim to keep gamblers in the light over these issues. Please don't hesitate to contact me after my final review.

Stay tuned !

30 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thanks for sharing such a detailed experience with us! We’re happy to hear you've had a positive start with our games and layout, and that our support and verification processes have been smooth for you. It’s great to see your feedback on the quality of our game variety and responsiveness, and we truly appreciate your attention to our gaming responsibility.
As you continue with Betti, we're here to ensure your experience remains enjoyable and transparent. If you ever have questions about any step, from game options to withdrawals, please don’t hesitate to reach out to support@betti1.com. We look forward to your next update, especially about the live casino!
Happy gaming!

Rated 1 out of 5 stars

Been playing here for a while

Been playing here for a while
Mange to win over 11k and did withdraw 2k it take ages to make the withdrawal
Than 9k left in there you can only withdraw 2k at one time
They will not approve it and it will sit there for loooonge time so you cancel and play it and lose it of course because you will be flagged as a big winner and any game you play it will lose dosnt matter what game
End up losing that 9k left there because they didn’t have the option to withdraw it all at once
Dooont get near this casino because they are a scammers and you will lose every penny
You play against the games wish the odds in their favor and if you win you will play against the casino to get paid so there is nooooo chance to win trust me
Worst casino I have ever seen
Keep away from this grabbers
!!!!!

30 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you for your detailed feedback! We understand it can feel frustrating when withdrawals take time, especially with larger amounts. Betti follows standard verification and withdrawal processes, and we do cap withdrawals to keep transactions smooth and secure. Additionally, the casino games are RNG-based, so all outcomes are completely random, just like at any regulated online casino.
If you’re having any further issues with pending withdrawals, please reach out to support@betti1.com so our team can assist. We’re here to help make your experience as seamless as possible!

Rated 1 out of 5 stars

Rejected one part of verification…

Hi all, a reply to betti casino.
Yes of course it is very important that we are verified as and when we play on gaming platforms. But when Betti reply’s saying that one part of my verification MAY not have passed the test??? This is not an answer, there was never a real explanation so we as customers can put right the so called issue. Betti kept me in the dark for as long as I was depositing. Also it is strange that when bonus money is put on the deposited funds, the winning cycle changes to Benefit the casino in a very noticeable manner, my deposited funds just went downwards and then started winning once bonus money was being used, WHY, maybe because the wagering: unlikely to reach the requirements and so slightly more winnings just to give us false positives

25 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thanks for your feedback! Our verification process is important to ensure a safe and compliant gaming environment. If any documents weren’t accepted, it may have been due to the specific requirements we need to meet regulatory standards. We aim to process all documentation swiftly, and you’re welcome to reach out to our support team at support@betti1.com for any guidance.
As for the gameplay, our slots use random number generators, similar to any other online casino, which means results are fully randomized. If you have any further questions, feel free to let us know—we’re here to help.

Rated 5 out of 5 stars

Great casino with helpful staff 👍

I’ve been playing at Betti1 for a while now, and overall it’s been a really good experience. I’ve seen some reviews saying people haven’t been hitting many good returns, but honestly, I just had a slot pay me an insane 2000x! I think it really comes down to which slots you play, as some seem to pay more than others, and it’s understandable why some players avoid them.

Personally, I’ve managed to flip a couple of hundred into a few thousand, but I do have a habit of canceling my withdrawals. I’m currently sitting on £5.1k in winnings, and once I successfully withdraw, I’ll update this review. The customer support team has been very helpful and quick to reply whenever I’ve had questions, which is a big plus.

Looking forward to updating my score to 5 stars once the withdrawal is complete and than i can give my opinion on the withdrawal process as i’m fully verified 👌

*****
Update The withdrawal came through !! It took 3 days to come in and was a direct bank transfer which came in the morning. Since writing this review i’m in another 4k winnings 🙌

21 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you so much for sharing your positive experience! We’re happy to hear that you've had such a great time playing and that the support team has been helpful to you. It sounds like you’ve had some impressive wins! It’s great to know you’re on the right track with your withdrawals. In the meantime, if you need any assistance with your account, don’t hesitate to reach out to our team. We’re always here to help. Looking forward to that 5-star update!
we’ll prepare a gift for you as a token of appreciation.
Happy gaming!

Rated 1 out of 5 stars

BIGGEST SCAM

BIGGEST SCAM
DON’T PLAY ON THIS SITE YOU NEVER EVER WIN SHITEST SCAM SITE!!! GOD EVERYTHING SEE BAST**DS!!

16 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Thank you for taking the time to share your thoughts. We understand that gaming outcomes can sometimes be frustrating, but rest assured that all our games are powered by certified RNG systems, ensuring fair results. Should you have any issues or concerns, don’t hesitate to reach out to our support team at support@betti1.com. We're here to help with anything you might need.

Rated 1 out of 5 stars

After many complaints my £100…

After many complaints my £100 withdrawal finally received. However I only got £80.79p when it should have been £100 !! I won’t be using this site again I think it is terrible and makes it so hard to get your winnings . AVOID THIS SITE !!!

14 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Consumer 5,
thank you for your feedback. Since you're using euros when playing at Betti1.com, there is a currency conversion when withdrawing. Your withdrawal was 100€, not £100. When the bank processes the transaction, they convert the amount to GBP, and with the current exchange rates, 100€ would become around £83.29. Your bank might also apply a small fee for this conversion, which is outside our control. If you need more details on their fees, we recommend reaching out to your bank for clarification. If you have any other concerns, feel free to contact our customer support team for assistance.

Rated 1 out of 5 stars

The site is such a scam

The site is such a scam, already determined wins (basically already determined loss every time) , they ask you to send pictures of your card which makes no sense and don’t accept any identification (they just find random things and say details are wrong )

14 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi John,
We understand how frustrating it can be when things don't go as expected. However, our games operate using random number generators (RNGs) to ensure fair play, with no predetermined outcomes. As for card verification, this is a necessary security step to protect your account, which is a common practice in online gaming. If you have encountered any issues with your identification process, our team at support@betti1.com is available to help resolve it as smoothly as possible.
Thank you for your feedback, and we’re here if you need further assistance.

Rated 3 out of 5 stars

Average

I registered and played here. After reading the reviews I was a bit cautious but I did receive my winnings. It can be a bit slow but you do get your cash. Verification is a bit long and tedious.

All in all I'm satisfied here and at least I had a small win.

11 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi David,
Thank you for taking the time to share your thoughts! We're happy to hear that you received your winnings and are satisfied with your experience overall. We understand that the verification process can feel a bit long, but it’s an important part of keeping everything secure for you, our players. If you ever need any assistance, feel free to reach out to our support team—we're always here to help!
Have a great day and good luck with your future games!

Rated 5 out of 5 stars

Good site

Good site, they have a great selection of games, although I wish their site was better to navigate regarding games, you have a scroll bar that stops after about 20 games each line, there is a search button but unless you know what game you want it not so easy to brows for them. The instant karma reward is great, ive had this multiple times, most I got was €100 the lowest I got was €5. I've withdrawn a few times, most in a day was €2000, I got lucky after depositing €30. Verification was simple and quite quick. My withdrawal sat pending for 48hrs so takes willpower not to reverse it, but that is quickly sorted by putting a time limit on your play time via the limits section.
Spoke to customer service day before my birthday to see if there was a deposit bonus if it's your birthday, was told they don't have this feature but gave me €50 good will gift and a happy birthday. I didn't even ask for it I was just looking for a deposit bonus lol overall I give them full marks, polite customer service, great games, good bonuses, no fuss withdrawals, my only con is how long it takes to progress on the level bar, it took me 6 months to get through level 10, I'm now only 13% into level 11, it was a lot easier on previous levels to progress through the bar.

10 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Zowie,
Thank you for your comment! We’re delighted that you enjoyed our game selection and had positive experiences with withdrawals and customer service. We appreciate your feedback on site navigation and leveling—our team is always looking for ways to improve! As a thank you for your continued support, please reach out to support@betti1.com, and we’ll be happy to send you a small gift.
Have a great day and best of luck with your next spin!

Rated 5 out of 5 stars

To be honest once you fully verify your…

To be honest once you fully verify your account they do pay out they’ve paid me a few times you just need to make sure your accounts verified. Really good site to be fair and good friendly customer service 😊 way better odds than a uk based casino

10 October 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Lindan,
Thank you so much for your feedback! We're thrilled to hear that you've had a positive experience with us and that everything has gone smoothly once your account was fully verified. We always aim to offer great odds and friendly customer service 😊. As a thank you for your kind words, please contact support@betti1.com, and we’ll be happy to send you a small gift!
Have a fantastic day!

Rated 3 out of 5 stars

Non payment of winnings

Made a withdrawal on the 20th its now the 30th and I'm still yet to receive my funds even though their end is saying it's been processed, I've been in touch with my bank and nothing has been received or pending. Contacted betti who are wanting me to send a bank statement as proof which i will not do as its personal and shouldn't be required and insist they should be able to check if they funds have left their account. After reading other reviews I'm starting to feel like I've scammed. Will update if payment ever gets received
update, they have paid out, over a week later but still too slow but will update score

20 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Chris,

After checking, we see that you have received your funds. Sometimes withdrawals may take a little longer due to banking processing times, which are unfortunately out of our control. However, we did process your withdrawal on the 21st, just 24 hours after your initial request.

If you have any other questions or need further assistance, feel free to reach out to support@betti1.com.

Have a great day!

Rated 1 out of 5 stars

Scam casino will make you run round in…

Scam casino will make you run round in circles and do anything not to pay!

26 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Paul,
We always strive for fairness and transparency, so if you're having issues, we'd love to help clarify things. Have you been asked to provide any documents for verification? This process ensures smooth transactions for everyone.
Feel free to reach out at support@betti1.com, and we’ll be happy to assist you further.
Looking forward to resolving this!
kind regards

Rated 1 out of 5 stars

Absolutely terrible site

Absolutely terrible site, you will never win anything playing here, probably had hundreds and hundreds of spins and never won anything decent just pennies and the problem is you can’t withdraw less than €100 which is ridiculous, even if you managed to win a little something it never lets you get near the €100 to withdraw don’t know any sites like this. they say there games are random but even by law of averages I should have won something by now, my advice save your money or play with someone else there’s better sites out there

26 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Emma,
We're sorry to hear about your experience. It sounds like you've had a frustrating time with the games and withdrawal process, and we’d like to help. Have you reached out to our support team about your specific concerns with the games? We’d be happy to look into it for you.

Regarding withdrawals, could you confirm if you've tried verifying your account and if you've provided the necessary documents for the KYC process? This helps us ensure smooth transactions for all our customers.

Please get in touch with us at support@betti1.com, and we’ll do our best to resolve any issues you’ve faced. We want to make sure every player has a positive experience.

Looking forward to hearing from you!

Rated 1 out of 5 stars

Worst Casino going

Update, after providing what they required, still not paying. Please dont comment on my Post Betti, your a scam and should be shut down!

Worst Casino going! avoid at all costs

Happy to take your funds but when you win and try to withdraw, they just state breach of terms and conditions without any evidence. People please avoid and save yourself from the same mistake i made.

23 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Alex thank you for your update.
As we see there has been breaching of the terms and conditions on several points, that's the reason for the actions taken related to his account.
please contact our customer support. We are always happy to help.

Kind regards


Thank you for sharing your feedback.
We take these matters seriously and always strive to maintain transparency and fairness.

Upon reviewing your case, we see that this issue has been previously discussed with our customer support team. It's important to clarify that your account was flagged due to the use of third-party payment methods, which is against our terms and conditions. As we communicated with you back in May, this rule is in place to ensure the security of all transactions.

We also received the bank statement you submitted. We have replied to you with our answer related to that document and If there’s been any misunderstanding, our support team is more than happy to look into this further with you.

We encourage you to continue the conversation directly with our customer support team, as they are well-informed about your case and can assist you in the best way possible.

Thank you for your understanding.

Rated 1 out of 5 stars

Payments go to random accounts in…

Payments go to random accounts in multiple countries seems dodgy

16 September 2024
Unprompted review
Betti1 logo

Reply from Betti1

Hi Phillip,
we also want to let you know that since your safety is of utmost importance to us, all of the payment providers we use were carefully vetted and considered safe. Some of our payment partners may have their transaction descriptors, which we cannot change. Despite any potential discrepancies, we assure you that all of these transactions were successfully authorized from your end since they are all 3d secure. Please reach out to us at support@betti1.com, and we’ll be happy to assist.

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