Products ok, subscription method & customer service not. I've had several issues cancelling or pausing subscriptions through their website. The latest issue left me with 6 bottles of vitamins I can't... See more
Company replied
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Review summary
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My main gripe with company - unable to contact them directly, The products were ok, but subscriptions process amending or cancelling purposely complicated, difficult to navigate. I finally gave up &... See more
Company replied
I ordered my product (dietary supplement) after seeing a good review on ‘clinical-reviews’ website. I foolishly opted for a subscription to obtain the discount this provided. The order was placed on 2... See more
Company replied
*Update* Some few hours after I posted this review, I got an email from the company and they have resolved my complaint. I would suggest that they don't wait till people put in a trustpilot rev... See more
Company details
Written by the company
As one of the fastest growing nutrition brands in the UK, Bettervits prides itself on it's best-in-class formulations and science-driven range. We're here to support you before, during and after your purchase. If you run into any issues, please remember to leave your order number so we can look into it for you.
60 Day Guarantee
No Questions Asked Returns Within 60 Days.
Changed your mind? Ended up with more than you need? No problem - simply reach out to us and we're happy to help you return your order and refund you for any items returned within 60 days.
Contact info
United Kingdom
- care@bettervits.co.uk
- bettervits.com
2.7
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Got my order when they promised That's…
Got my order when they promised That's was excellent.
5 June 2026
This company is an excellent company to…
This company is an excellent company to work with for your probiotics. They provided wonderful customer service to me when I had questions.
3 June 2026
Unprompted review
Excellent Products
Excellent products and their customer support are very efficient
4 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I did not receive the package and no response by Bettervits
I did not receive the package. I have emailed twice and completed the online form. But am being ghosted.
4 June 2026
Reply from Bettervits
Hi Rachel,
Thanks for your message, we're sorry to hear this.
I'm so sorry it's took us a little longer than usual to get back to you, I've located your email and have personally dropped you an email to get this sorted.
Thanks,
Bettervits
I had a problem with my order and it…
I had a problem with my order and it was quickly, easily and politely resolved. I was able to send my unwanted order back and given clear instructions on how to do so by a very supportive member of staff, Naomi.
2 June 2026
Unprompted review
Dishonest and cons…
I tried to cancel my subscriptions because when they are due to ship, you get 30 minutes to cancel when they send a notice. Which they send at 5:35am !!! EVERY TIME. AND you cannot cancel on the website, you have to email them. Which they ignore. Then send the product and charge you and you have to fight to get a refund. Do NOT USE THEM THEY ARE DISHONEST. My first issue was may 7, and after telling them to CANCEL EVERYTHING today they sent an auto ship notice and charged me!
Edit: 10/6. I received a refund, and apology admitting it was totally their mistake. I do not believe the products are bad, in fact, I think they are good quality. But i think its underhanded to send shipping confirmation at 5:35am with only 30 minutes to cancel and only then by email, which is unlikely tp be read in the timescales they set out.
8 May 2026
Unprompted review
Reply from Bettervits
Hey Mary
Thanks for getting in touch with us. We're sorry to hear this.
Following you providing us with your information, we've located your account/email and a member of our team has been in touch to get this sorted for you.
Thanks,
- Bettervits
ZERO Stars - cannot cancel the auto-subscription - no response from Bettervits
ZERO Stars - Dreadful customer service. Was automatically signed up for a subscription plan and have emailed them and used customer contact form for the entire week to get this cancelled immediately. ZERO response, do not buy.
Anyone else know how to contact these people please?
3 June 2026
Unprompted review
Reply from Bettervits
Hey Kendra
Thanks for getting in touch with us. We're sorry to hear this.
Following you providing us with your information, we've located your account/email and a member of our team has been in touch to get this sorted for you.
Thanks,
- Bettervits
A better review after a mistake
Bettervits finally gave me a refund after complaining a few times that I made a mistake in my order.
The Positive about this company is the speed in which they deliver your orders. So thank you. And thank you for giving me a refund.
4 June 2026
Unprompted review
Reply from Bettervits
Hey Mandy,
Thanks for getting in touch with us. We're sorry to hear this.
I can see a member of our team has reached out to you. To confirm, you do not have a subscription with us nor have you had a subscription with us for the Berberine you purchased.
Your recent order was for two bottles of Berberine - I understand you didn't intend to order two and the second bottle has been refunded as confirmed via email.
Thanks,
- Bettervits
Finally sound a supplement brand that I can stick to for all my needs!
These supplement have truly made a difference to my day to day general health. Fast deliviery and a variety of options that suit all my needs. Finally sound a supplements brand that I can stick to after so much trial and error! :)
5 June 2026
Subscription scam
I bought supplements on line and have now received another batch as, apparently, I'm on a subscription. I did not agree to this. I have sent information via their webpage to gain a refund and to cancel the subscription but am still waiting for a response. There is no telephone number and time is ticking untill they take more money from me. Like many other reviews this is unacceptable behaviour
1 June 2026
Unprompted review
Reply from Bettervits
Hey Mrs Montague,
Thanks for getting in touch with us. We're sorry to hear this.
We've requested some more information from you so we can further assist. We hope to hear back from you shortly.
- Bettervits
Compensated for the delay.
Although the product seemed to take a long time to arrive & the tracking seemed to indicate little movement, after I emailed an enquiry they arrived quite quickly. Also I was given a credit to compensate me for any inconvenience.
4 June 2026
Non cancellation of order
Placed order messaged them almost straight away to cancel but they didn’t answer any of my communications. They just sent order out anyway
20 May 2026
Reply from Bettervits
Hi there,
Thanks for getting in touch.
We're sorry that we were unable to cancel your order. We are committed to ensuring our customers receive their items as quickly as possible; this does leave a small window for amendments.
We can see that our team has responded to your email with instructions to return the items if you wish to return them. Please let us know if there's anything else we can help with!
- Bettervits
Product delivered in good time & communication good
Product delivered in good time. I had a question regarding dosage which I emailed about. Ula replied initially with information after 48 hours. I had to clarify information further, to which Ula replied within the day. So all in all I found service and communication to be very good. I have yet to begin using the product ( Creatine for muscle loss) so unable to comment on the efficacy of the product at this time.
3 June 2026
Unprompted review
Very happy with customer services .
Very happy with customer services .. great company
3 June 2026
Unprompted review
The order arrived very quickly
2 June 2026
Tumeric for hip issues
Turmeric was recommended for hip issues for both my sister and I. We researched and your brand was recommended. Both of us continue to see improvement in our flexibility and comfort. Ordering is simple and products arrive quickly and accurately.
22 May 2026
Best probiotics!
I always find Bettervits USA very easy to do business with. I noticed WITHIN ONE DAY that their probiotics worked. Best of all, they're shelf-stable, so I am hooked and have been for more than two years!
I am unsure why there are so many "bad" reviews...my experience is that they always respond quickly by messaging. I recommend them!
2 June 2026
Unprompted review
Avoid! They sneakily set up recurring…
They sneakily set up recurring payments, send you more orders and take the money from your bank. Avoid!
1 June 2026
Unprompted review
Reply from Bettervits
Hey Mark,
Thanks for getting in touch with us. We're sorry to hear this.
We've requested some more information from you so we can further assist. We hope to hear back from you shortly.
- Bettervits
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