Better U Reviews 

445
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly supportive staff and knowledgeable medical professionals for providing genuinely compassionate care throughout the entire healing journey. Consumers note that the convenient home-based treatment process, effective wellness products, and highly accessible customer service make managing therapy truly seamless. However, some customers also noted frustrating communication gaps, delayed responses, and occasional logistical difficulties when scheduling appointments or requesting timely medication refills. A few reviewers experienced unhelpful support, felt completely disconnected from providers, or mentioned that the overall treatment simply did not meet their personal expectations.

What people talk about most

Service

Reviewers mention positive feedback about service, stating that the therapy itself has been life changing and... See more

Staff

People report positive experiences with staff, highlighting that team members are kind, empathetic, and truly... See more

User experience

Consumers find user experience to be exceptionally positive, frequently praising the smooth onboarding... See more

Customer service

Customers expressed deep satisfaction with customer service, highlighting that care teams are understanding,... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the effectiveness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have absolutely loved this company and the experience it has provided. There is so much more than just "healing" to discover. I am happier, slower to anger, think faster, speak better, and overall l... See more

Rated 5 out of 5 stars

I love this company. They are so supportive all the way thru and the integration sessions with Alejandro are really eye opening. Appreciate him as well as the doctors and the rest of the team. The who... See more

Company replied

Rated 5 out of 5 stars

Better U has great customer service. Any time I attempt to communicate with them, they get back to me promptly. They are also very professional and kind. I’ve already recommended Better U to a few fri... See more

Company replied

Rated 5 out of 5 stars

I was diagnosed with medication resistant acute depression. I was advised to try Ketamine therapy. I found BetterU and thought their onboarding process was smooth and effective. I ended up having an... See more

Company replied


Company details

  1. Mental Health Service
  2. also in
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychotherapist
  6. Weight Loss Service

Written by the company

Mental wellness is not one-size-fits-all. For many people, traditional treatments simply aren’t enough. Better U is a next-generation mental healthcare company delivering scientifically proven, alternative treatments designed to help you feel better: starting from addressing the root causes. We offer both in-office and at-home ketamine therapy treatments for individuals struggling with treatment-resistant depression, anxiety, and PTSD. Backed by neuroscience and delivered with empathy, our care model integrates psychedelic-assisted therapy, ketamine therapy, holistic psychiatry, psychotherapy, and even ketamine-based pain creams, providing a truly comprehensive approach to healing from the inside out. What sets Better U apart is not just what we offer, but who we are. Our team includes Harvard and Mayo Clinic–trained doctors, therapists, and researchers with diverse expertise in psychedelic medicine and alternative healing modalities. United by a shared mission, we’re here to make breakthrough mental healthcare more accessible, compassionate, and effective for all. If you’ve felt stuck, numb, or overlooked, know this: healing is still possible and you don’t have to do it alone. Better U is here to help you reset, reconnect, and rediscover what it feels like to be whole.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

445 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(445)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Right Solution, Delivered in the Right Way

For me and my situation, Better U has turned out to be the right solution, at the right time, delivered in the right way. The support is comprehensive and there are a lot of free/included support things (like group sessions, integration calls, etc.) I have enjoyed every single interaction I've had. Oh and it works (at least for me).

6 January 2026
Unprompted review
Better U logo

Reply from Better U

Thank you so much for taking the time to share these kind words. Feedback like this truly means a lot to our entire team.

Rated 1 out of 5 stars

Never received the refund I was…

Never received the refund I was supposed to get. Canceled the order the day after and before my scheduled Tella med because of MRI results and never received a refund or a return response once I shared the MRI results.

2 December 2025
Unprompted review
Better U logo

Reply from Better U

Thanks for sharing your experience. We want to clarify for transparency that your refund was already processed in full after your cancellation request and review of your information.

Our policy is that if a patient is deemed ineligible prior to starting treatment, we issue a refund, which is exactly what occurred in your case. We also have records confirming that your MRI results were reviewed and the refund was completed.

If you’re unable to locate the refunded amount, we recommend checking with your bank or card issuer, as processing times can vary. Our support team is also happy to resend confirmation or assist further if needed.

We take these matters seriously and aim to handle every case fairly and promptly.

Rated 1 out of 5 stars

Ketmine "Therapy" caused Tinnitus

My initial and only dose of ketamine immediately caused tinnitus. It's been over 6 mos with no relief.  I no longer have ANY peace or quiet EVER!  The loud hissing and ringing I constantly hear interferes with sleep and  greatly increases stress and anxiety.  The increased sensitivity to noise makes running my business an excruciating task. I will have to sell my business and find a new career. I have 8 unused doses of ketamine that I wasted $700 to get. I was never informed of the risk of permanent injury from this product. Attempts to get assistance have been met with actions to avoid accountability. Better U has treated me in an unprofessional and unethical manner. Far from helping me Better U has caused injury and financial loss.

8 June 2025
Unprompted review
Better U logo

Reply from Better U

We’re truly sorry to hear how distressing this experience has been for you. We take concerns like this very seriously, and we want to make sure you have the opportunity to speak directly with our clinical leadership.

Our Medical Director has attempted to reach out to you to discuss your experience, review your case in detail, and address next steps from a medical standpoint. At this point, the most appropriate and effective path forward is for you to connect directly with them.

Please call or text our office at your earliest convenience so we can facilitate that conversation with the Medical Director as soon as possible. We want to ensure your concerns are reviewed thoroughly and handled with the care and attention they deserve.

Please call or text 323-433-5883 at your earliest convenience.

Rated 5 out of 5 stars

Better U is fantastic

Better U is fantastic. They make the process of receiving treatment incredibly stress-free. Their support team is caring, empathetic and easily accessible.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I am a nurse and have never had better…

I am a nurse and have never had better care!
I was somewhat apprehensive about doing a drug like Ketamine at home, but because of medication intolerance I had no other options. I can say it was the BEST decision of my life. It has eliminated physical symptoms of anxiety that had been with me so long I had no idea they were even there. I am my old self again!
The staff are AMAZING! They are incredibly knowledgeable, call and check in on you, have the best insights to your experiences and I have never felt more cared for and safe from anywhere than Better U.
The therapy has been VERY safe, and they monitor my vital signs to make sure there are no issues.
I am so grateful for this program. THANKS BetterU!!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been on Ketamine for 3 months…

I have been on Ketamine for 3 months now, and I feel that it has done its job to get me to a much brighter look on life. This is the last month I will be taking it. It's not a drug you necessarily have to be on for life. But, as they say, everyone is different.
I was able to cut my antidepressant in half, barely need to take my anxiety drug and completely off two others!
When they say Ketamine "rewires" your brain, its true! When I wake up in the morning now, I am ready to start the day instead of "how am I going to get through this day?"
The staff has a great understanding of what you are going through, more than my personal psychiatrist does to be honest (not saying you should stop your own doctor.) They work hard to make sure you're progressing and will move mountains to help you.
For instance, I had a recent problem with the shipment of an order being late that would have resulted in skipping my next scheduled dosage. I don't know how they did it, but they made sure I got my refill on time! They communicated with me the entire time reassuring me they were doing the best they could do to help me. To me, that meant a lot! That I wasn't talking to a robot but real caring people that cared about me.
In closing, I highly recommend BetterU will do the same for you. I never thought I would get to a place where I am now and owe it all to Ketamine.
Ready to start my journey with a panic free, uplifted major depression and other various disorders that ruled my world always knowing BetterU will be there to help me should I need it.
Colleen J Reese
A Survivor

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Hi… This time I spoke with Jan… Who has…

Hi… This time I spoke with Jan… Who has the patience of a saint… Literally stayed on the phone with me while I stumbled through each part of the intake process, making sure everything is in order for my clinician Monday so that zoom meeting will go smooth… thank you!!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Better U gave me a reason to appreciate life again

I have tried better u when I lived in California and then when I moved to Tn they did not offer it. So I went with mindful which was absolutely awful! I will review mindful on their trust pilot. So let me tell you when I found out better u was offered in Tn I ran! I have been treated with the most highest care and trust. The coaches and doctors really listen to me. Take the time out of there day literally any time and any day to answer my question. Specifically Alejandro and Thea have been my consistent point of reference and care. Just hearing me out and listening to whats causing me pain in my life and offering real solutions that actually work has transformed my life from the deepest darkest depression that I or any normal person would never be able to crawl out of withoht Better U! I will say the price is the same as other clinics but higher quality medicine and most professional.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

For me, totally life changing

This therapy has been legitimately life changing. I went from active, constant, intrusive suicidal ideation to stability within a couple sessions. I've been making incremental improvements every session since then

I'd say now I'm pretty happy. I feel like fifteen years younger, I have clarity, I rediscovered the joy in my hobbies.

I think you need to be pretty intentional with your therapy, setting, and the time shortly before and for a while after your treatments. Good music makes a world of difference, personally I like upbeat funky house music mixes. Not too fast paced, but soulful, funky, joyous dance music always hits the spot for me. Understand that any habits you try to reinforce with CBT in the time after your therapy and during it will be very sticky, so be careful with dark, negative media or any kind of negative emotion during or after the experience. Things like emotions and thought paradigms are "sticky" for several hours after and during

The staff is great. I have loved every experience I've had with the therapists and other employees / reps. They are all friendly and genuinely seem to care. I did have one refill from Precision that honestly was a little bit bunk, but not totally so, just not really up to snuff potency wise. Newer pharmacy has been exemplary, as were the initial refills. Overall, I cannot recommend Better U enough. I evangelize it to my depressed homies and have watched friends find success as well

10 March 2025
Unprompted review
Rated 5 out of 5 stars

I found myself in a pickle after…

I found myself in a pickle after leaving the comfort of 1 on 1 ketamine therapy. I found out about online Ketamine therapy I think from Facebook. Better U was one of the first company's I saw advertised. I compared them with everyone else and found their price per dose to be competitive. Their welcome kit was top of the line and exceeded expectations. The only perk another company was offering was a VR helmet promo, but their per dose wasn't as attractive.
I went with Better U and couldn't be happier. The integration process was warm clear and comfortable. The materials were great. The Spotify Playlists encouraged me to upgrade my dormant Spotify account and now vigorously use it and canceled YouTube Music.The focus lessons are fantastic and journal prompts invaluable. They also followed up with me to check my progress and see if I had any questions. They gave me codes for discounts for refill packages and were kind enough to offer a last discou t when I lost my job and was struggling to pay financially. All in all this is an enlightened company doing healing work . I am thankful to have chosen Better U for my ketamine treatment needs.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

What started me on my journey was what…

What started me on my journey was what I was doing wasn't working, I wanted to take more control over my mental health, after being on antidepressants and anxiety medication for so long, their effectiveness decreases as your body gets used to it, I had doses increased over time but eventually was back to the same feelings of the meds just not working anymore, my advice is to stay on your meds, stay with your Doctor but add another and different approach to your mental health and that's when I decided to try Ketemine, I had nothing to loose and much to gain, now don't go into your Ketemine journey thinking that it is a magical solution that you just take it and your cured, that will only set you up for disappointment, but if you stick with it and use all the amazing resources that Better U has to offer you will begin to notice the changes in you, I personally noticed a huge improvement in my sleep pattern that I never had before, now I go to bed, sleep through the night and feel rested, a lot of times just before I fall asleep I use this time as a time for reflection, I also have noticed an amazing ability to recall things I forgot good and bad but even recalling the bad gives me an opportunity to understand it better, so if you're thinking about a change, if you don't try the program you will never know, if you use code JWS848 new customers get $50 off your first order, you won't regret it.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Better U

Better U's program's and follow through is really nice. Everyone I have talked to so far is understanding and very compassionate. They go above and beyond what i expected .I feel that
I can be open up without judgment with everyone at Brtter U! I have tried to work with many other clinics and even fusion center's that are always to far away from where I live. Thank God I found Better U. Thank you,Better U

10 September 2025
Unprompted review

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