Better Tax Relief Reviews 

461
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

461 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(461)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anthony was very helpful to me

Anthony was very helpful to me. I was having issues trying to upload the documents from this weekend.
Per Anthony’s in my conversation I have uploaded the tax years 2022, 2023, and 2024. Kind Regards, Deborah Janota

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Scsm

You request. $495 yo take care of getting me into a program of payment to the irs. Then you did nothing !! I have requested a refund for lack of agreed upon services. I reported a claim to better business bureau, and to consumer affairs. Your company needs to be shut down if you can’t do your job. Refund my money and I will stop contacting all the agencies that you are accountable to.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience has been great with…

My experience has been great with better tax relief. Their customer service is the best. I work with Danny Vella and he is a blessing in disguise he has compassion and understands his customers he is one of the best of the best. Thank you so much I appreciate you.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely fraudulent if they can be

Absolutely fraudulent if they can be.
I paid $495 for a deposit, and was told if they were unable to do anything for me the deposit would be returned.
After 1 week, they told me they were unable to do anything with my tax situation, then told me they were unable to return the $495 deposit.

I absolutely advise be wearily skeptical of these guys. Very convincing, acted nice, then basically stole $500 from me for nothing.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Jacob Burris

I was skeptical. I feared it was gonna be just another slew of inconvenient robocalls. That said, I was more worried about how I was going to navigate interpreting the IRS repayment options. Jacob Burris was the Settlement Officer who got my info. He was effecient with my time and effective at finding a solution I could afford. If you reach out, I suggest asking for him.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Miss Glenda Atkins

Mr. Robert B. Was out standing to work with and I really enjoyed working with him. I’m looking forward to working with him in the future.he sounds like he’s an the team will help resolve this issue.he completed put my mind at ease.. thanks

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Jason C

Jason C. was super helpful and knowledgeable. He really helped me out during this difficult time. Jason C. Was super respectful, even though my taxes were like 10 years past due. They worked with my current financial situation and allowed me to make payments!

If you need help with the IRS or past taxes, I HIGHLY recommend Better Tax Relief and MAKE AURE you talk to Jason C., He was awesome!!!! Thanks Jason for helping me get my life back on track! You are the Best!!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

God sent 🙏

Leo was absolutely a blessing literally called at exactly the right time he treated us with the utmost respect was very patient very kind very helpful Love everything about my experience not only am I going to continue to use him I am encouraging y'all to do so as well God bless 🙏

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Frankie was very attentive and patient…

Frankie was very attentive and patient when working with me on my first original call. He was able to reschedule with me as I was out and about and explained everything in detail answering all questions I had related to my situation. He even allowed a payment plan for the initial fees that gave me breathing room with my budget to allow me to start the process. Very grateful to Frankie for his professionalism and patience. His manager should buy him lunch. Good guy working for you.

25 March 2025
Unprompted review

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