Better Protect Reviews 1,165

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of understanding and securing policies straightforward and stress-free. Many people highlight the excellent customer service, noting that agents are knowledgeable, patient, and genuinely care about individual circumstances, tailoring solutions to meet specific needs and budgets without any pressure. The overall service is frequently described as great, with consumers appreciating the efficiency and ease of the entire experience. Reviewers found the user experience to be very smooth, with all questions answered thoroughly and every step explained clearly, leading to confidence in their decisions.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and clear... See more

Customer service

People report positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the supportive, reliable, and professional... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with James Tucker & couldn't be happier. He was thorough, made me aware of lots of helpful points & explained options clearly. I was most happy with the lack of hard sell, he listened & tailor... See more

Rated 5 out of 5 stars

Worked with Jack over several phone calls to review and amend my life and critical illness policies. He was extremely knowledgeable and professional, very helpful in answering questions and assisted m... See more

Rated 5 out of 5 stars

Better Protect reviewed my existing insurance policies and outlined what other cover was available. I was able to take out a policy to cover me to the age of 90. James at Better Protect was very know... See more

Rated 5 out of 5 stars

Jack was extremely helpful and knowledgeable. He genuinely cared about my circumstances and did his best to find me the best deal to renew my insurance I already had through them. Throughout the cal... See more


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Life Insurance Agency
  4. Term Life Insurance Provider Company

Information provided by various external sources

Better Protect is one of the UK’s leading protection brokers. We are non-advised as a business and will only provide an information only service. Our aim is to make sure that you aren’t paying more than you have to for your insurance.

Insurance Broker

Written by the company

Better Protect are one of the UK’s leading independent protection brokers
With thirty years’ experience, our team is here to help and will discuss your options with you. We won’t pressure you with unwanted sales calls, but work hard to find the best deal online to suit your needs, and when you’re ready we’ll do everything we can to get the right cover for you and your family. We provide an information only service to make the task of finding the right insurance product as easy and hassle free as possible. * We work directly with the top insurers * Specialist discounted rates * No pressure approach. No unwanted sales calls

Request a call back

Too busy to talk to us right now but keen to find out more about our products?

Text BETTER to 84433 for a call back.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jack has been extremely supportive and…

Jack has been extremely supportive and professional throughout this process today. I have had the full clarity and understanding about the discussion and I was confident in the decision making because of his efforts in helping me . Although it took some time, but he was very effective and efficient. Much appreciated.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Call to review current plan, caller was very helpful and security was in place to confirm it wasn't a scam. Helped to update life insurance and cover following a review since initially set up.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

The guy a spoke to was called Tony

The guy a spoke to was called Tony, he was amazing , he explained all the options and helped me to decide what cover was right for me , he was friendly, helpful and professional.
For the first time ever i felt confident in what Tony told me was helpful and right for me rather than feeling that i had to buy products

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great powerful service

Jack went through everything agreat man.Over one hour for me and my wife's life insurance he has a grate chrisma about him great asset to better protect.Thanks to you all. ESPECIALLY JACK LUCKHAM .Long may you reign with your great business. Very happy Mel and Paul lee.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Jack

Jack, was extremely polite, communicated well throughout and spent time to explain the policy well. He took time to answer any queries that I had and made sure I understood everything before continuing.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Very patient and helpful. Excellent.

Worked with Jack over several phone calls to review and amend my life and critical illness policies. He was extremely knowledgeable and professional, very helpful in answering questions and assisted me in being pragmatic about the future while helping me stick to budget- not a typical sales pitch. Phone calls happened on schedule and although I gave him a bit of a run around with my availability he was patient and friendly on every contact. The whole process was made very easy.

14 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look