The Better Me support staff was INCREDIBLY helpful in figuring out how I accidentally subscribed to the same account twice. They agreed to partially refund my overpayments and offer a few months of... See more
Company replied
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Review summary
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Excellent quality of clothes. The bootcut leggings were made from a lovely soft material, far better than other brands I have tried. Very good customer service response time. Overall very pleased and... See more
Company replied
i had a disagreement over payment with BetterMe.It was for being charged €135 for something. I did not get angry but explained how it would not be possible for me to have ordered what I had ordered f... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem. Our website: https://betterme.world/
Contact info
Themistokli Dervi 39, 1st floor, Office 104, 1066, Nicosia, Cyprus
- trust@betterme.world
- betterme-chair-yoga.com
4.2
Great
392 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Overall
Overall, I had a very positive experience with BetterMe, especially with their customer support, which was responsive, helpful, and solution-oriented.
The only downside I encountered was the lack of synchronization between the browser and mobile app subscriptions, which can be a bit confusing from a user perspective.
Aside from that, I’m satisfied with the service and the value it provides.
27 April 2026
Unprompted review
Customer Service
My email was responded to in a very reasonable amount of time. The response was easy to understand, professional, and most importantly resolved the issue.
23 April 2026
Unprompted review
I told them that I didn't order a…
I told them that I didn't order a subscription and they refunded me money right away, no problem
1 May 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
We appreciate your feedback, and we are glad that you feel positive about your experience 😊️
Feel free to email us at any time if any help or advice is needed. Our team would be more than happy to assist.
Kind regards, team BetterMe
Excellent
I am so pleased that you understand & have given me what I asked for. I can seee it’s a great program!! 😊
30 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Dear Susan,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
i had a disagreement over payment with…
i had a disagreement over payment with BetterMe.It was for being charged €135 for something. I did not get angry but explained how it would not be possible for me to have ordered what I had ordered from them. They kindly and patiently wrote back within 24 hours to explain what happened and said they would reimburse me within 5-10 days. I grumbled to myself that there was little chance of that happening. I was wrong...they reimbursed me within 24 hours!
27 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
We greatly appreciate your letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice 🙌️
Kind regards, team BetterMe
The Better Me support staff was GREAT!
The Better Me support staff was INCREDIBLY helpful in figuring out how I accidentally subscribed to the same account twice. They agreed to partially refund my overpayments and offer a few months of free subscriptions to make things right.
Not only do I love the Better Me workout routines, but their support staff truly cares about the satisfaction of their customers. Thank you!
10 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello Virginia,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
I am m an older woman who's disabled…
I am m an older woman who's disabled and going through a hard time. I needed to cancel my subscription and they were very kind to me and I appreciate it. It's becoming a hard world but it was very nice to have such a pleasant experience. Thank you what's going on
23 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Dear Debbie,
Thanks a lot for sharing this feedback with other users and us. Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
A good company
I could not be more humble about this company. I made a misstake to take this program. They paid me back all the money I paid. Highly recommended from me.Thank you
23 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hi Lena,
Thank you so much for your feedback!
We always do our best to help our users in any way we can. If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Better you: Another Introductory Offer Trap
I apparently signed up for an introductory offer and was charged almost $20 a month for almost 2 years without any notification of continuing charges or available services. Not a single email, an SMS, or any type of notification. I'm sure there are thousands of people who are unaware of charges to their debit card (which are uninsured unlike creditcards) that Better Me racks up. Even after I realized that I'd been paying so much for 2 years, the process of cancellation was quite difficult. They even have a mechanism which makes you repeatedly cancel over and over again, then require a another confirmation by email. Skip a step and you're back in their payment loop! Devious!!!
24 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello Randy!
Thank you for your feedback.
Please be informed that an automatic subscription is a default option. All our plans are based on subscriptions. This information is highlighted both before the first payment and also after the payment in your purchase confirmation letter. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Excellent quality of clothes
Excellent quality of clothes. The bootcut leggings were made from a lovely soft material, far better than other brands I have tried. Very good customer service response time. Overall very pleased and highly recommend this business, thank you.
11 March 2026
Unprompted review
Reply from BetterMe Chair Yoga
Dear Carly,
Thank you so much for leaving your wonderful comment. We are so happy to know that your experience has been pleasant. We appreciate your time and effort 😊️
Kind regards, team BetterMe
I didn’t sign up for a subscription
I didn’t sign up for a subscription. I only wanted the first plan, of which I haven’t used yet. I called to cancel the subscription and was told it had been canceled. A couple days later I received an email to cancel my subscription but was taken to a website that was very confusing. Better Me didn’t help me at all.
22 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello!
Thank you for your feedback.
We regret to hear about your experience with us. Please be informed that an automatic subscription is a default option. All our plans are based on subscriptions. We want to learn more about your situation and make things right. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Helpful n practical customer service
Response provided clear steps (with links) to cancel subscription.
Pleasant, gracious and no fuss steps to cancellation.
Offer to reduce subscription rates came as a surprise, which I took up.
16 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello Margaret,
Many thanks for sharing your kind feedback 😊
Our team strives to assist users and ensure their experience is smooth and pleasant.
So if any further questions arise, feel free to contact us anytime.
Kind regards, team BetterMe
Reply from BetterMe Chair Yoga
Dear Maria,
We appreciate your feedback, and we are glad that you feel positive about your experience 😊️
Feel free to email us at any time if any help or advice is needed. Our team would be more than happy to assist.
Kind regards, team BetterMe
No problem too small
When I’ve had a query…..the customer service team have been soooooo understanding and helpful.
20 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
Instant, helpful response
I was unable to complete a cancellation transaction online. I used the chat feature, and the response was quick and exactly what I asked for without any questions asked. I am grateful for your help.
10 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello Arlene,
We greatly appreciate your comment, and we are glad that you are satisfied with the recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
The customer care specialist were very…
The customer care specialist were very helpful.
15 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Refund received
Hi I had Chair Yoga, I didn’t want it renewed but my account was debited.
Customer service were very helpful.
All funds were returned to my account. Thank you
6 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Dear Jacqueline,
We truly appreciate your time and effort to share this comment with other users and us.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
5 stars for customer service!
I was auto charged when I didn't realize I was subscribed, but their customer service took care of it promptly. I can't review the product as I haven't used it yet!
3 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Dear Susan,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
Excellent Customer Service
Had a problem with my account, and they worked with me to rectify the situation.
31 March 2026
Unprompted review
Reply from BetterMe Chair Yoga
Hello,
Thank you so much for sharing your feedback. Our team is always more than happy to assist our beloved users to make their experience even more pleasant.
Kind regards, team BetterMe
I had to stop doing the chair yoga…
I had to stop doing the chair yoga program because of my shoulders hurting from all the arm exercises. This simple program was easy for me to commit to doing every night, but unfortunately I was too enthusiastic and hurt my shoulders. I cancelled my subscription, and after a few messages was refunded my final payment. Thank you, Kate!
1 April 2026
Unprompted review
Reply from BetterMe Chair Yoga
Dear Judy,
We are grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed. Meanwhile, we wish you a smooth and easy recovery period! If there is anything that we can do for you, our team is always at your service.
Kind regards, team BetterMe
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