They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
433 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great App with Outstanding Support
I really enjoy using the app and use it on a regular basis. I would also like to highlight the great work of the entire team, especially their customer support, which is truly excellent. I reached out to them with a suggestion regarding new features in the form of language translations, and my request was addressed very quickly. I truly appreciate that the app has gradually started to become available in additional languages, which significantly improves the overall user experience.
Thank you to the whole team for the great work.
10 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Přemek,
We truly appreciate your time and effort to share this comment with us and other users.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Maciek,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
Moneymaking business and unfair renewal…
Moneymaking business and unfair renewal policies.fake positive AI comments ..don’t trust them
5 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello!
Thank you for your feedback.
We are truly sorry to hear that you feel this way about BetterMe. BetterMe is an honest and transparent company. Would you mind reaching us at trust@betterme.world and sharing what stands behind your negative opinion? Our team is always ready to listen and find the best solution together. Look forward to seeing your reply.
Kind regards, team BetterMe
Great service
5 stars for the service as after my complain that the application did not meet my expectation I have received full refund that I was charged for next month. I have paid only for a trial order.
29 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Katarina,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
Im got mad because I cancelled the…
Im got mad because I cancelled the auto-charge and I got a charge for a suscription, I wrote a Mail and the customer assistance was quick and kind they give a solution asap
30 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Vladi,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Great customer service!
I was having trouble accessing the program I purchased so I reached out to customer service. I received a response so fast, and it took several emails back and forth for me to get a resolution. Each new question I asked was replied to so fast, and we got things resolved. I was so pleasantly surprised to get such excellent customer service with an app! Also, the programs are so easy to follow, I really like their setup. I do wish you could view your multiple purchases in one handy place though, that was the problem I had - finding the new program I purchased. It only was showing me my previous purchase.
27 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Nancy,
We greatly appreciate your letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you a wonderful journey 🙌️
Kind regards, team BetterMe
Unfortunately I got an injury and…
Unfortunately I got an injury and Betterme were incredibly understanding and refunded me. Putting people over profits. I'll definitely be back.
29 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Blain,
Thank you for your review. It was our pleasure to assist you with your request!
If you have any further questions, don't hesitate to contact us at any time.
We wish you a speedy recovery!
Kind regards, team BetterMe
I used better me for a month but then…
I used better me for a month but then go busy with work and cancelled the payment. The money was deducted even after the subscription was cancelled. The support team has helped me refunding the full amount.
28 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Mirnal,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Great customer service and good app
The customer service team was helpful, attentive, and quick to respond. They resolved my issue quickly. The app is great, easy to use, and helpful
28 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Teri,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
I had unforeseen circumstances due to…
I had unforeseen circumstances due to which was unable to follow a plan so customer service team helped me in solving this by extending my plan for longer for which im so grateful. Very gentle approach
23 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Alina,
Thank you for your review.
It has been our pleasure to assist you! We are delighted to know everything is resolved now.
Should you need any further assistance - just drop us a line.
Kind Regards, Team BetterMe
Helpful customer service with on time…
Helpful customer service with on time assistance if needed.
Great app, highly recommended.
26 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Nathan,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Great app, horrible illegal cancel experience
Great app, honestly loved it while I used it. The cancel flow on mobile doesn't actually take you to a page where you can cancel your subscription. blocked from my bank instead. this kind of cancel experience is illegal.
23 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Zach!
Thank you for your feedback.
In order to cancel your subscription, please follow these steps: in the app, under the More tab → My Profile → Manage Subscription (with a redirect to our website). We want to learn more about your situation. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Great experience
The workout is great. It's a combination of all. And the customer care team really helps. Helped me with my mistaken payment. Thanks a lot. Really enjoying the workout. Might renew my subscription.
19 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
Rachael, it's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
BE WEARY,
BE WEARY: Feel completely duped, signed up for Calisthenics for €18.44, while setting up my account a second payment of €49.99 came out of my account, unintentionally it seems I signed up for personal training. This box was ticked, unfortunately I didn’t see it and pressed confirm at the bottom of the page while setting up my account. Emailed straight away on Thursday, response Friday saying according to the conditions once I sign up that’s it no refund. Never used it, didn’t want it, very unhappy. Please be careful!!
15 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Michael!
Thank you for your feedback.
Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. We have also reached you via email, kindly check your inbox.
Kind regards, team BetterMe
This is a standup company
This is a standup company. They have workouts for people no matter where you are in life or on your health journey. I would recommend BetterMe and look forward to working with them again in the future. Also their customer service is top notch and stand behind their customers. I had a great experience with them!
12 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Scott,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Good customer service
The customer service replied promptly and solved my problem without complications.
13 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Leah,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
We are so thankful for your review regarding your recent experience 😉️
If any questions arise, our team is always at your service.
Kind regards, team BetterMe
Be careful you are not tricked into…
Be careful you are not tricked into these with a subscription .
Filled out a quiz for 4.99 they ended up taking another £6.99 and £49.99
Tried to cancel straight away but they refused I have received nothing for the £6.99 and did not authorise any other payments .
Complained to my bank as they refused any refund even tho it was still pending
Be careful they are a scam
********* after identifying and then admitting I thought I entered a quiz I used by wallet to recieve a free trail but then I was aware another £49 was take without a new agreement . I do not know what I have paid for but my looking at these reviews a load of rubbish .
I have asked for proof of my acceptance for the free week only !! They can’t provide s
Therefore agreed for a full refund d
11 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Roxanne!
Thank you for your feedback.
We want to clarify that BetterMe is not involved in any scamming tactics. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Buyer beware - refunds are impossible
Buyer beware.
This company refused a refund one day into the first subscription.
There was no warm up, advanced exercises for a novice and I actually hurt myself attempting it.
This is not suitable for anyone who is new to this.
Additionally they try to spam you for expanding subscriptions with add ons.
I feel really foolish for even going there.
I feel scammed.
Update- they have now offered me a months free mental health support. I honestly don’t know how to take this.
12 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Caroline!
Thank you for your feedback.
We regret to hear about your experience with us. We're sorry to hear that something about BetterMe didn't meet your needs. The app offers a variety of effective workouts for different needs, as well as tools to track your progress along the way. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with.
Kind regards, team BetterMe
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