They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
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Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
434 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Hands on customer service
Hands on customer service. Resolved the issue prompty leaving a satisfied customer
19 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hey Marios,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Dear Rober,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with other users and us.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Great app and amazing customer support!
21 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Nikita,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Signed up for a discounted 12 week…
Signed up for a discounted 12 week plan. I didn’t use it so don’t know if it’s any good. But after twelve weeks I get stung with a £97 charge for a subscription that I didn’t know I had signed up to. When I contacted the company and explained this they have refused to refund the money taken from my account. They have then had the cheek to repeatedly email me asking me to sign up for other “special” offers. Avoid this company and all of the other versions of BetterMe that you’ll find on trustpilot, they’re all the same scam.
Update - following my review on TrustPilot I have received a full refund for the unwanted subscription. Because of this I am happy to change my rating from 1 star to 3. As I said previously I don’t know how effective the programmes are and I no longer consider this to be a scam. However I should not have had to post a 1 star review to get my money back. Perhaps BetterMe should consider updating their refund policy.
15 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you for your feedback. We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. We make sure to highlight all pricing details at the checkout. Every customer receives a confirmation email with all details of the subscription after the first payment. And we are always open to any questions or requests prior to the purchase. We kindly ask that you take a moment to review your inbox and reply when it aligns with your schedule.
Looking forward to your reply.
Kind regards, Team BetterMe.
Better Me Customer service experience
Better Me tried very hard to resolve an issue I had. They provided a very satisfactory solution in the end.
12 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Leo,
Thank you for your review.
It has been our pleasure to assist you! We are delighted to know everything is resolved now.
Should you need any further assistance - just drop us a line.
Kind Regards, Team BetterMe
Actually really good
Actually really good. Customer service was and is on point. Very satisfying and tbh out of many companies i dealt with these guys refunded me without any issue at all. I hadn't realised I had subscribed but once I did I emailed and within the hour it was sorted thank you for your honesty. Ill definitely consider joining in the future. Regards Adriano
12 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Adriano,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Issue resolved
They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps the clarity in their subscription policy and when money would actually be withdrawn from an account prior to the next cycle was unclear.
14 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Lona,
We appreciate your patience while we were working on your request.
If there is anything else that we can do for you, feel free to email us if any further questions arise.
Kind regards, team BetterMe
Prompt response and helpful in guiding…
Prompt response and helpful in guiding me in the right direction.
13 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Karina,
We greatly appreciate your letting us know that your issue has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Excellent customer service
I signed up thinking this would be a great way to stay motivated with working out but was far too busy with helping someone with end of life care. I also got diagnosed with ADHD during that time which explains why I forgot to cancel for a long time. The team reviewed my case and refunded me my subscription as I never used it. If I'm ever in a place to use such a tool again, I will consider them first due to their kindness. thank you Kate and Eve!
13 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Meadow,
Thank you so much for your feedback!
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Really great experience with BetterMe…
Really great experience with BetterMe support. I had questions about using the calisthenics kit with my program, and they walked me through everything and helped adjust my plan quickly. The process was smooth, communication was clear, and they made sure I was set up the right way. Appreciate the support—definitely recommend!
9 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hey Joshua,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with other users and us.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Great, effective and quick customer service
The response was quick, they listened and understood my situation and helped me with what I needed. Because of their courteous response and we definitely recommend and use the BetterMe app again
2 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Camille,
We truly appreciate your time and effort to share this comment with us and other users.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
So helpful team and solved my problem
So helpful team and solved my problem
8 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
Awesome Customer Service!
Awesome Customer Service!
Walked me through a process that with my age and lack of tech savvy I couldn’t put together a plan to follow. Not only that but the encouragement once I got my exercise plan was so helpful in inspiring me to work out gently.
Best Customer Service I could have had!😍
2 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Nina,
We greatly appreciate your letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Perfect customer service
I had a problem with my suscription, that i made double, and they refund to me its both costs on a record time. Very kindly and efficient. Very good post sale service
6 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi David,
We greatly value your review of the BetterMe experience.
We are pleased to know that the result is satisfying for you. So please don't hesitate to contact us whenever any assistance is needed 😉️
Kind regards, team BetterMe
Payment not reflecting on app
I initially did face issues as my subscription was not getting linked to my app. However, the team has resolved the issue. Thank you Bruce from the customer service team for helping me.
7 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello!
Thank you for contacting us.
You've registered your account manually through the app, instead of the fo0llowing the order assignment link sent to your inbox after the purchase, which resulted in the situation you faced.
However, we can handle that easily, and we've already reached out to you via email with all the related instructions.
Please accept our apologies for the delayed reply. Check your inbox, and let us know if there is anything else we can assist you with.
Kind regards, Team BetterMe
Best price!
They have the best price ... and a excellent customer service
26 March 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Robert,
Thank you so much for leaving your comment. We are so happy to know that your experience has been good. We appreciate your time and effort 😊️
Kind regards, team BetterMe
Timely Response
BetterMe responded in a timely fashion and was able to help me with my concern.
1 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Natasha,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Feel free to contact us again whenever you need any help. Our team is just one email away 😉️
Kind regards, team BetterMe
Starting from Ground-Zero
Hi, in the last 2 1/2 years I've had 2 hip replacements so Ive been virtually avoiding any major exercise programs. I've always been very active as a building contractor, and at the gym, so I figured in order to jump-start my system I'd begin with the most basic of programs; I chose BetterMe. After 2 sessions, I can honestly say that I am not disappointed. In fact, I was a little skeptical about starting with such a basic program, but your program is exactly what I needed....it literally kicked my butt. Despite the fact that the first 2 days was a bit embarrassing for me since they were so elementary, but as it turned out, each day I felt like I had been run over by a football team. It's been a week now and I'm still getting reaquainted with new muscles...lol. Thankyou so much for your program. It's definitely exactly what I needed to get back in the game....thankyou...Ty
2 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there!
Thanks a million for leaving your incredible feedback about our app as well as your journey with us! 😍
We're really happy to realize that BetterMe is useful and interesting for you as our user. Just keep moving forward towards your personal goals!
You're also welcome to share more info at any time. And we are here to support you along the way! 😌
Kind regards, Team BetterMe
Quick response over my accidental multiple order!
On March 24 I accidentally ordered 2 Fitness Trackers and could also not find in my phone where to enter the promo code. I emailed the Help Center and within 2 days they reimbursed me for the second purchase, as well as adjusted my total to include the promo discount. I was very pleased with their quick response and reimbursement to my account. Excellent service!
23 March 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Sharlene,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
Great communication and fair decisions
Great communication and fair decisions. Programs are well designed.
31 March 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
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