They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
Customer service is on point with this company! They heard the issue I was having and they immediately stepped in to assist, no questions asked. I love the workouts and will continue to subscribe. Hig... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
434 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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They were quick and understanding
They were quick and understanding. I appreciated the team working with me to find a solution that we were both satisfied with
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thanks, Eric. We truly appreciate your time and effort to share this comment with other users and us.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Money returned
I did not want to continue after intro-offer. But I was too late to cancel, and the full amount was deducted from my card. They returned the money anyway :-)
25 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We appreciate your comment 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
The client service is very fast and…
The client service is very fast and really helpful . I’m starting to use the app and so far a week and Im happy with the excersises suggested.
31 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We do our best to cater to all users' needs and help with any kind of questions daily to make sure that our beloved customers have a great and smooth experience every step of the way.
So if you ever need any advice or assistance, our team is always at your service 😊️
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Craig,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
I had canceled my subscription
I had canceled my subscription, but I was still seeing charges on my credit card. It turned out I still had an account linked to a different email address. The subscription was canceled immediately, but I can still use the app for a few more days, and I’ll receive a partial refund of the subscription fee. Great service. Thanks.
27 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Roger,
Many thanks for sharing your kind feedback 😊
Our team strives to assist users and ensure their experience is smooth and pleasant.
So if any further questions arise, feel free to contact us anytime.
Kind regards, team BetterMe
Brilliant App and customer service
The app is quite well done and adaptable different people. Definitely something that I could use for awhile. The customer service team it’s really helpful as well
27 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Excellent customer support and genuine care
I joined BetterMe and later realised that after the 12-week period there would be a charge. The interesting part is that I actually never used the service after subscribing, and when I explained my situation, the support team handled it with real understanding and kindness.
What really impressed me was seeing the company’s genuine customer care policy in action. They arranged a refund for me very professionally and respectfully, which honestly became a huge positive bonus experience from my side.
Because of the way they treated me, I would absolutely consider coming back and subscribing again in the future once my life settles down a little more.
Thank you again to the support team for being so understanding and helpful.
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Murat,
Thank you so much for your feedback!
We always do our best to help our users in any way we can. And it's great to know that you feel positive about your recent experience.
If you decide to try BetterMe again in the future, we are just one email away.
Kind regards, team BetterMe
Thank you for your understanding and…
Thank you for your understanding and cooperation
26 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
A perception of wellbeing
Due to family sudden needs, I had to stop the program way earlier than desired. Even if I followed the lessons in a rather scattered way, and for a very limited period, I was surprised by how effective the results were. Maybe not so much in the appearance yet (probably a longer time span has to be invested before results become evident from the outside), but in the way I felt and perceived my body, equilibrium, general wellness. I plan to restart as soon as possible, I regret not being able to continue now. Moreover, the customer service was fantastic in sorting out my payment situation due to the unexpected problems. Really thank you.
1 March 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time. Our team is always here for you.
Kind regards, team BetterMe
They were easily able to remind me of…
They were easily able to remind me of what i needed to do to find what i was looking for.
25 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Donna,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Customer service team are very helpful…
Customer service team are very helpful and understanding, as a result I will highly recommend BetterMe to anyone looking for a home / on the go workout programme.
Thank you BetterMe team for keeping the human in interactions, I will be back with yourselves in the future for sure!
11 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Sean,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time.
Kind regards, team BetterMe
excellent customer service
22 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for sharing your feedback. Our team is always more than happy to assist our beloved users to make their experience even more pleasant.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
Thank you for your kind message. We are glad to know you enjoy your experience with BetterMe!
If there's anything we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Campbell,
Thank you for taking the time to leave your feedback. We greatly appreciate it.
If there's anything we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Very helpful customer support
Very helpful customer support. I did a mistake with extra payment, and ask for the refund, got a reply very fast with no issues. Customer service is great, got all the information and support. Thank you so much
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Oxana,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively!
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Valeria,
Thank you for your kind words about our team!
If you have any other questions or need further assistance, feel free to get in touch with us at any time.
Best regards, team BetterMe
I had an issue with auto renewal of…
I had an issue with auto renewal of subscription, which I wasn’t intending to do. And upon my complaint they promptly responded, understand the situation and timely refund all the cost I wasn’t aware of paying. It was a really good experience while using the app and dealing with the team.
18 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively!
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Your answer was OK
Your answer was OK, I understood everything. Thank You so much!!!
12 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Anka,
Thank you for your review. It was our pleasure to assist you with your request!
If you have any further questions, don't hesitate to contact us at any time.
Kind regards, team BetterMe
Great App, Great Customer Service
The workouts were really easy to follow and varied every day. Unfortunately I wasn't able to do them every day as I would have liked. When my subscription renewed automatically (I had forgotten to cancel in time) the team very kindly refunded me. I will definitely sign up again in future when I am able to make full use of it.
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Andrea,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
Due to an injury on my back I couldn’t…
Due to an injury on my back I couldn’t continue to do my exercises on Better me. I explained my case and received a refund the same day! Very happy and looking forward to restart this amazing app!
12 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Ann,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time. Meanwhile, we wish you a speedy and smooth recovery period 🙏️
Kind regards, team BetterMe
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