BetterlovedollReviews 

181
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, often exceeding expectations in attractiveness and workmanship, with many finding them beautiful and realistic. The delivery service is frequently highlighted as fast and efficient, with items arriving securely packed and undamaged. Reviewers also commend the staff and customer service for being professional, helpful, and responsive, providing excellent communication and support throughout the purchasing process. However, some people mentioned issues with product weight, making items difficult to manage, and occasional delays in shipping or receiving incomplete orders. A few other people also felt that some products were fragile or arrived with minor damage, and there were instances of shipping boxes being damaged by couriers.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the lifelike appearance,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast shipping and prompt delivery,... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as great, perfect, and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David is great guy, very proffesional and helpful. Quick response time, very fast delivery for items on stock in your region, package arrived undamaged with some extra items (irrigator, heating rod, g... See more

Rated 5 out of 5 stars

3rd time ordering. Order was processed much quicker this time around and arrived within a week. All items were packed securely , no damage. Communications was great, emailing when order was process... See more

Rated 5 out of 5 stars

Had a great experience with better love doll. David was very responsive and answered all my questions in a timely manner. Better love doll has a policy for older / veterans/ etc. I made reference t... See more

Rated 5 out of 5 stars

The Seller “David” is quick to respond to any general questions on the doll I heavily invested in, and showed me the clear pictures of the doll that was the finishing touches. To be quite honest, h... See more


Company details

  1. Sex Toy Store

Written by the company

Welcome to BetterLoveDoll.com, your trusted doll supplier dedicated to elevating experiences at every step! BetterloveDoll is a trusted emerging international specialist adult doll supplier. We are dedicated to providing customers with high-quality dolls and services. We take pride in our friendly, experienced, and open-minded approach. We collaborate with renowned brand sex doll manufacturers such as WM Doll, Irontech Doll, Zelex Doll, Sino Doll, EX Doll, Fanreal Doll, Piper Doll, and more. The dolls on our website are carefully selected and highly acclaimed products. We provide worry-free return services, and if you are not satisfied with the doll you receive, you have the right to a refund. Living up to every penny you've spent is our motto.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(181)

99 reviews in the last 12 months

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Rated 1 out of 5 stars
Betterlovedoll logo

Reply from Betterlovedoll

Hi Valued Customer,

I’m truly sorry about this. Due to the relocation of Zelex’s U.S. warehouse, they were unable to ship the order domestically, so it had to be sent from the factory in China.
Unfortunately, because of the new U.S. tariff policies, the chances of customs inspections on packages from China have significantly increased.
Your package was unfortunately selected for inspection, which caused the delay. We greatly appreciate your patience and understanding.

Because of the excessive delay, we’ve reached an agreement with Zelex to offer the doll to you free of charge.

Best regards,
David

Rated 5 out of 5 stars

The doll looks so much better than the…

The doll looks so much better than the pictures! Very satisfied with my purchase.
I appreciate you guys giving me the on sale price after my order was placed! Also, I received the actual doll I ordered! Some companies don't. Highly recommend!
Thank you! S.

25 February 2025
Rated 5 out of 5 stars

QUALITY service and product.

The quality and care of service and product were great. I got a genuine product and the specials/discounts offered were real not bate n switch or tricks. They were responsive in communication and the product showed up promptly. Can't say enough good about the website or product.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Betterlovedoll is a great seller and…

Betterlovedoll is a great seller and David went above and beyond to make the purchase process secure and fast! The H-60 Hazel is gorgeous, beautiful doll and I'm impressed with the higher quality and realism of the doll. Thanks David! I highly recommend Betterlovedoll!

21 January 2025
Rated 4 out of 5 stars

The only gripe I had was the delivery…

The only gripe I had was the delivery being delayed for 3-4 days. But it’s was worth the wait. The silicone material looks as real as it gets aesthetics wise. Very well done, well made product. Totally worth the investment!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

great experiences!!

This is the second time I have used this vendor. Their service and products are immaculate. They answer ever question immediately and their prices are unbeatable. They shipped my last product custom made from China in 4 days. Excellent! I will use them over and over and would recommend them to anyone!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Best Vendor

Perfect process. Great communication. Flawless service and products. I highly recommend them!! I won't use any other vendor after finding them.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Perfect customer service, satisfied with product

I had several custom requests (S-TPE with no weight reduction) for my doll that I discussed with David at customer service. He was able to mediate with Starpery to relay my requests. There were several issues with the doll's production due to my requests, but David kept me informed and updated throughout the process. Due to the doll's weight, they arranged for a different delivery company (besides FedEx) to make the delivery, which resulted in an incredibly professional delivery. The lack of weight reduction does make my doll a challenge to maneuver, but I was aware of this going in and David communicated that with me early on. This tradeoff was worth it, however, as my non weight-reduced S-TPE doll is the softest doll I have experienced. Overall, I am very satisfied with both the customer experience and my doll. Highly recommend ordering through Betterlovedoll.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

A Trustworthy Vendor with Outstanding Service

My experience ordering the Fanreal Maria 170G from BetterLoveDoll.com was exceptional. The website was user-friendly, offering plenty of customization options, and when there were slight oversights (like hair color or freckle specifications), David, the owner, promptly reached out to clarify and ensure everything was tailored perfectly to my order. The “BetterLoveDoll Caring Discount Plan” was a generous touch, making the already competitive pricing even better.

David’s customer service is what truly sets BetterLoveDoll apart. Communication was consistent and thorough—he kept me updated every step of the way. When the production timeline threatened to delay delivery past Christmas, David upgraded the shipping at no extra cost to ensure I received the doll on time. True to his word, it arrived perfectly packaged and discreetly delivered, earlier than expected.

The quality of the doll exceeded my already high expectations, with an incredible level of realism and attention to detail. Every aspect of the experience, from ordering to unboxing, was seamless. If you’re looking for a trustworthy vendor for a premium product, I can confidently recommend BetterLoveDoll.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Best vendor on the market

BetterLoveDoll has the lowest prices I've seen on the market. They helped me find something I could afford. Everything they do is very professional and the customer service is unmatched. I had help throughout the whole process and they were able to communicate the last minute changes I wanted to the manufacturer successfully. 10/10 highly recommend

1 December 2024
Unprompted review
Rated 5 out of 5 stars

At first i was skeptical about ordering…

At first i was skeptical about ordering a doll directly from China. But it was a great experience. Girl is nice and the support was fast and excellent. Next time again with betterlovedoll

12 December 2024
Unprompted review

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