The daily promotions especially bet boosts are great The site is still not the easiest to navigate I’d like to see offers to help us each way punters such as extra places to compete with the likes o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good site,easy to deposit and withdraw,lots of casino games and sport markets,and good sporting odds. More enhanced odds and free spins would make it even better!
Company replied
Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
Easy to deposit and understand terms and conditions. Good variety of games and love the little bonus spins
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Nothing has gone wrong iv enjoyed…
Nothing has gone wrong iv enjoyed playing but iv not received my winnings from BetMGM of £35 till iv received my winnings I will give 5***** for my experience playing BetMGM but still waiting
My apologies iv received my winnings so I will be happy to rate my experience with BetMGM a 5***** with pleasure
27 July 2026
Reply from BetMGM UK
Hello Katie,
Thank you so much for your review.
We're delighted to hear your winnings have arrived safely with you. We understand the wait can be concerning, and we really appreciate your patience.
It's brilliant to know you enjoyed your experience with us, and we look forward to seeing you again soon.
All the best, BetMGM
Reply from BetMGM UK
Hello Shahjahan,
We're genuinely sorry to hear you've had such a disappointing experience with us. We understand how frustrating it can be when you feel your winning opportunities are limited.
I want to assure you that we are fully licensed and regulated by the UK Gambling Commission, and all our game outcomes are determined by a certified Random Number Generator (RNG) to ensure complete fairness.
All the best, BetMGM
Reply from BetMGM UK
Hello Louise,
Thank you for your fantastic 5-star review!
We're absolutely thrilled to hear you find our app easy to use and efficient. We put a lot of effort into creating a smooth and seamless experience for our players, so your feedback means a great deal to us.
We look forward to seeing you play again soon!
All the best, BetMGM
Reply from BetMGM UK
Hello,
Thank you for your brilliant review!
We're delighted to hear you're pleased with our odds. It's also fantastic that you've found our withdrawal process to be quick and uncomplicated – we know how important that is to our players!
We appreciate you taking the time to share your feedback and look forward to welcoming you back soon.
All the best, BetMGM
I think its a good site and offers good…
I think its a good site and offers good bonuses and payout is fast, I was put off by previous low ratings so I thought I needed to rate it well as there's no reason I can see for the low ratings
26 July 2026
Reply from BetMGM UK
Hello Vincent,
Thank you so much for your brilliant 5-star review! We're thrilled to hear you're enjoying our site, generous bonuses, and fast payouts.
We truly appreciate you taking the time to share your positive experience, especially to balance out earlier reviews. Your feedback confirms our commitment to providing excellent service and a top-notch platform.
We look forward to seeing you play again soon!
All the best, BetMGM
Really well set out site
26 July 2026
Reply from BetMGM UK
Hello Chris,
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear you find our site so well set out. We put a lot of effort into making it clear and easy to navigate, so your feedback is truly appreciated.
We look forward to welcoming you back again soon!
All the best, BetMGM
Reply from BetMGM UK
Hello Ian,
Thank you so much for your brilliant 5-star review! We're absolutely delighted to hear you're enjoying our easy-to-use site, great bonuses, and quick withdrawals.
Providing an excellent experience is what we aim for, so your feedback means a lot to us. We look forward to seeing you again soon!
All the best, BetMGM
Reply from BetMGM UK
Dear John,
We appreciate you taking the time to share your kind words. It is wonderful to know that our extensive game selection is a highlight of the experience. Our team will continue to work hard to add new and diverse titles to the collection regularly.
Kind Regards,
BetMGM.
New Member Welcome Offer Limitations
Not flexible when comes to utilising Welcome Offer Free Bets
26 July 2026
Reply from BetMGM UK
Dear Rosabel,
We appreciate you sharing your thoughts on the flexibility of our Welcome Offer. We recognise that customers value having more freedom in how they use their promotional free bets. Our promotions team is taking this feedback on board to help shape future offers and make them more accommodating.
Kind Regards,
BetMGM.
Very low win-huge loss
26 July 2026
Reply from BetMGM UK
Hey there,
We appreciate you sharing your experience. We recognise it can be disheartening when results are not favourable. Our commitment is to provide a fair gaming environment where all outcomes are random, and we encourage customers to use our onsite responsible gambling tools for support.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Nigel,
We appreciate you letting us know about the difficulty with the free spins bonus. We recognise that promotions should be simple to use and apologise for any inconvenience this has caused. Our team is looking into the bonus activation journey to identify and implement improvements for a smoother experience.
Kind Regards,
BetMGM.
I can't open my free bets should just…
I can't open my free bets should just be done and easy to get
26 July 2026
Reply from BetMGM UK
Dear Lee,
Thank you for highlighting this issue with accessing free bets. We understand that promotions should be straightforward to use, and it can be frustrating when they are not. We are reviewing the process for redeeming our offers to ensure they are simpler and more user-friendly in the future.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Anthony,
Thank you for raising this point about our odds. We recognise that offering competitive odds is a crucial part of the betting experience
Please note that not all players would be eligible for “Best Odds Guaranteed”. You will only be eligible if the “Best Odds Guaranteed” icon is displayed on the bet slip before the bet is placed.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Rebecca,
Thank you for sharing your positive feedback. We are delighted to hear that you are enjoying the experience so much. Our team is committed to maintaining this high standard and will continue working to deliver an excellent service.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Kenneth,
We appreciate you taking the time to leave these kind words. It is wonderful to know that our efforts to create a good and interesting service are valued. Our team will continue to focus on delivering a high-quality and enjoyable platform.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We truly appreciate you highlighting these positive aspects of our service. It's wonderful to know that our focus on good odds, appealing promotions, and efficient payouts resonates with you. We will continue to work diligently to provide an outstanding experience and ensure your satisfaction.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Ryan,
We truly appreciate you sharing such positive comments. It is wonderful to know that you have had such a great experience with our site. We are always working hard to provide an excellent platform and will continue to enhance its features.
Kind Regards,
BetMGM.
it shouldn't take 3days for your…
it shouldn't take 3days for your winnings to go in your bank
25 July 2026
Reply from BetMGM UK
Dear Barry,
Thank you for bringing this to our attention. We understand that waiting for winnings to be processed can be frustrating. We are continuously reviewing our payment processes with our partners to identify opportunities to reduce withdrawal times.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Hey there,
We're delighted to receive your kind comments on BetMGM. It's fantastic to know that you are having such a pleasant experience with us. Your satisfaction is very important, and we are dedicated to maintaining the high standards you appreciate.
Kind Regards,
BetMGM.
The best app
25 July 2026
Reply from BetMGM UK
Dear Eddie,
Thank you for sharing such positive feedback. We are delighted to hear that the app is so highly regarded. Our team is committed to maintaining this high standard and will continue to work on delivering an excellent user experience with future updates.
Kind Regards,
BetMGM.
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