I leave a four star review only because one of the items in my initial order was out of stock and I was not notified about it until I brought it up. After that they were quick to fix the issue.Other t... See more
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I would just like to say Bestvibe did contact me eventually and explained the product was not in stock and let me choose another product and they included a free item in good will. So its not a scam j... See more
Ordered a product on the 15th November still not arrived After several emails still nothing Very very poor company to deal with I would not order anything in future Finally a email back an... See more
Company replied
I had some quality issues with this company that took too long to rectify. Hence a 4 star rating. However eventually through constant negotiation we reached an amicable conclusion and refund . A... See more
Company replied
Company details
Written by the company
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Contact info
United States
- service@bestvibe.com
- bestvibe.com
3.5
Average
886 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund, useless customer service
Website didnt tell me the product was sold out, took 4 emails to request a refund, the refund never materialised, and now they are ignoring all emails completely
10 November 2025
Unprompted review
Reply from Bestvibe
Dear customer
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
You have quit responding to my…
You have quit responding to my messages. I am still missing the item ending in 51 for $47.48. You told me you send me another of the item ending in 49 for around $89, if I did what you asked. My name and and a top review. Then you said you couldn't do it after saying you could. I think I successfully sent you a video and bar code. The vibrate button doesn't work. Don't know the exact date of experience.
7 November 2025
Unprompted review
What went wrong?
What went wrong? Really? They drafted my money and left it pending for delivery until time lapsed and you are unable to retrieve your money for purchase. Contact your bank immediately to stop payment before the time lapses. I am seeking legal action. "Fraud"
30 November 2025
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are sorry that we were unable to provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
Could you please provide us with any of the following information:
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
Bestvibe Updated positive review
I would just like to say Bestvibe did contact me eventually and explained the product was not in stock and let me choose another product and they included a free item in good will. So its not a scam just bad communication. I have received my replacement order quickly and nicely packaged. I withdraw my previous negative reviews. I advise Bestvibe to improve communication and placing orders on the website so the customer can see. Otherwise it looks like a scam and they will lose business.
4 December 2025
Unprompted review
I have purchased three times something…
I have purchased three times something on their site, confirmation of order were sent to my email, but some time later no information when it will be dispatched, I have contracted them and they told me first time after week that was out of stock but not realized as didn't come up when ordered, but happily gave me refund and i did it again twice and all again out of stock, I have purchased from lovehoney and they confirmed and without any issues dispatched with no issues. Bestvibe is joke now
2 December 2025
Unprompted review
Reply from Bestvibe
Hi there,
We’re very sorry for the experience you’ve had with us, especially after trying to order three times. After you receive an order confirmation, you should be able to rely on the item being available and dispatched within a reasonable time – and in your case we clearly did not meet that basic expectation.
We also understand your frustration when you compare this with your smooth experience at Lovehoney. You had every right to expect the same level of clarity and reliability from us, and we are genuinely sorry that we fell short this time.
Regarding your specific case: we have tried to locate your order(s) based on the information shown with this review, but have not been able to find a match. We also noticed that your review was submitted on our US website (bestvibe.com), while the address displayed appears to be in the UK. To protect your privacy and to make sure we handle the correct order, could you please contact us directly and provide:
Your order number(s)
The email address used when placing the order
You can reach us at service@bestvibe.co.uk.
Once we can match your records, we will review what happened in detail and see if there is anything further we can do for you.
Thank you again for taking the time to leave this feedback – it helps us see clearly where we must improve.
Best regards,
Bestvibe Customer Service Dept.
Utter shambles don’t not use this company Finally after a few emails back and forward I ended up with my item Very discreet and very well packaged Will use again
Ordered a product on the 15th November still not arrived
After several emails still nothing
Very very poor company to deal with
I would not order anything in future
Finally a email back and gave me the same tracking number from over 2 week ago
This company has not got a clue on how to process anything.
it’s been that long I’ve asked for a full refund
15 November 2025
Unprompted review
Reply from Bestvibe
Hi there,
We apologise for the delayed response.
We are also sorry for the unpleasant experience you had shopping with us. We will do our best to help you resolve the issue with this order.
However, we have not yet been able to locate an order with the information you provided, and we noticed that your review was submitted on our US website (bestvibe.com), while the address shown in the review appears to be in the UK.
We absolutely respect your privacy and similar situations have occurred before. We want to ensure that your case is handled correctly and without delay.
To help us resolve this issue for you as soon as possible, could you please provide some additional verification details?
1. Your order number.
2. The email address used when placing the order.
If you would prefer not to share this information here, you are more than welcome to contact us by email instead. Our official email address is service@bestvibe.co.uk.
If you did order from our site, we will provide a satisfactory solution once we have confirmed the problem, so please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
Worse customer service ever
Worse customer service ever if you have a problem take days to respond if they on the rare occasion they do without having to chase them again. I’ve had two problems and the customer service has been absolutely shocking at both times. I would never use this company again.
18 November 2025
Unprompted review
Reply from Bestvibe
Hi there,
Sorry to bother you.
We’d love to assist you as quickly as possible. However, we noticed that your review was submitted on our U.S. website (bestvibe.com), while the address shown in the review appears to be located in the UK.
We absolutely respect your privacy — you are not required to share anything you are uncomfortable with. Similar situations have occurred before, so we want to ensure your case is handled correctly and without delay.
To help you efficiently, could you please confirm whether your order was indeed placed on bestvibe.com?
If so, providing any one of the following details will allow us to immediately locate your order:
1. Your order ID
2. The email used for your purchase
Once we receive one of these, we’ll verify your order right away and provide a prompt resolution.
Thank you for your understanding — we truly hope to sort this out for you as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Scam Company... DONT BUY ANYTHING
Ordered £75 worth of toys on 2nd october after two weeks sent them an email to no avail as they dont answer....On the 27th october opened a claim with american express and recived a refund. CAN NOT EXPRESS ENOUGHT DONT BUY FROM THEM. a Hong Kong based company that take money pretending to be uk based....
2 November 2025
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are sorry that we were unable to provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification?
Could you please provide us with any of the following information:
(1) The email address which you used to place the order;
(2) The name of the recipient;
(3) The order number;
(4) The Transaction ID or the Invoice ID;
After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
Refuses to REFUND!! STAY AWAY!!!
Refuses to issue refund for item that is out of stock. I keep requesting refund and they keep sending me emails asking for the order number which I have provided three times. Bottom line, they have no intentions on giving your $$ back. No doubt they will reply saying they can't find my order ,..... funny, they didn't have any trouble finding my bank account! Writing this off and will NEVER buy from them again.
UPDATE: Just as expected, “we can’t find your order.” Lies, I’ve written numerous emails with my order number and no response! “We can’t locate your order” is the standard response! They can reply to the review but not my emails!
UPDATE 12/11 - Received email stating that they would refund my money if I changed my review. My answer was to refund it first and I would consider it. No refund after a week so I guess that's not acceptable. This business is SHADY and will not reply to inquiries let alone refund any $$$. STAY AWAY or learn the hard way. I'll sacrifice the $$$ to warn others.
18 November 2025
Unprompted review
Reply from Bestvibe
Hi there,
Thank you for getting back to us.
We have checked our inbox and did not find any message from you. Could you please double-check whether the email was sent to the correct address?
Our official email address is: service@bestvibe.com
.
Once we receive your message, normally we will get back to you within 24–48 business hours.
By the way, we did notice an email from another address. We are not sure if it was from you, but we replied to that message today. You may check whether you received our response.
To ensure you can get our reply without delay, it would be better to contact us through our official email address.
If you have any further questions, please feel free to contact us.
Best regards,
Bestvibe
Problem solved !
I had some quality issues with this company that took too long to rectify. Hence a 4 star rating. However eventually through constant negotiation we reached an amicable conclusion and refund . A very polite apology and acknowledgement of Customer Service errors made on this occasion which I feel will be corrected and rectified in the future . Many Thanks
29 October 2025
Unprompted review
Reply from Bestvibe
Hello,
Sorry to trouble you.
We want to resolve your issue as quickly as possible. However, your review was submitted on our U.S. website (bestvibe.com), while the address shown appears to be from the UK.
Please rest assured, we completely respect your privacy — we understand if you prefer not to disclose certain information. We've seen similar cases before, and we want to avoid any unnecessary delay for you.
To properly look into this, could you confirm whether your order was placed on bestvibe.com?
If so, any one of the following details will help us locate your order immediately:
1. The order ID
2. The email address used when placing the order
Once we receive one of these, we will verify your order details and provide a quick resolution.
Thank you for your cooperation — we sincerely hope to help you as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Good great customer service communication and options to…
Good communication and options to resolve any issues. Was very happy with the customer service and prompt response.
20 November 2025
Unprompted review
DO NOT BUY FROM THEM
Look i do not post reviews on anything but that is how pissed I am with them.... the 4 star rating has to be joke these people are scammers I havent received my package in over a month they won't give me a refund and keep saying they can only give store credit.....why would I want store credit when u couldn't even deliver the first package.... im chalking it up as a loss shut this whole site down permanently im pretty sure its a ton of lawsuits on them.
Okay so I edited my post I just got my package and ofc my product is faulty and doesn't work properly so now I haven't gotten a refund again this is a scam site...
My Order ID is 2025102821065241282 and the toy came late and it didn't even work if u want more details email me
16 November 2025
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are truly sorry to hear about the issue you’ve experienced, and we sincerely apologize that your shopping experience with us was not as pleasant as it should have been.
At the moment, we have not been able to locate any order under your information, so we are unable to proceed further right now.
To help us resolve this for you as soon as possible, may we kindly ask you to provide a little more detail for verification?
1. Your order number.
2. The email address used when placing the order.
If you feel uncomfortable sharing this information here, you're more than welcome to contact us by email instead. Here is our official email address: service@bestvibe.com.
If you really ordered from our site, after we confirm the problem, we will give you a satisfactory solution, please don't worry.
We truly hope this issue can be resolved for you soon.
Best regards，
Bestvibe Customer Service Dept.
I was told my order will be within 24…
I was told my order will be within 24 hours. It has been past 24 hours.
10 November 2025
Unprompted review
Reply from Bestvibe
Hi there,
Thank you for your feedback, and we’re truly sorry for any confusion caused.
According to our shipping policy, if an item is in stock, the parcel will be shipped within 24–48 hours on weekdays after the order is placed. Once shipped, it usually arrives within 3–5 days.
We’re not quite sure what you meant by the “24 hours” mentioned in your review, and we’d really appreciate it if you could share more details with us by email so we can better understand and assist.
We also noticed that the order confirmation and tracking information we tried to send to you failed to deliver. The Mail Delivery Subsystem reported:
“There was a temporary problem delivering your message to marcyweb*****@gmail.com.”
To ensure smooth communication, please check whether your inbox is full or if there are any issues with your email.
We sincerely hope to resolve this misunderstanding and provide you with a satisfying experience. Please feel free to reach out to us anytime — we’re always willing to help.
Best regards,
Bestvibe
Issue with delivery
I had an issue with my delivery (my fault). Customer Service was responsive and took care of the problem in no time!
26 September 2025
Unprompted review
Terrible communication and service
Placed an order beginning of October - heard nothing and after a week contacted them to be told item would not be shipped till 17th November!! I have asked 3 times for full refund after being offered alternative items or an additional “toy” with shipment - no thank you - still waiting for refund - terrible customer service!
7 October 2025
Unprompted review
Reply from Bestvibe
Hi there,
Sorry for the disturbance.
We are eager to assist you promptly. While reviewing your message, we noticed that the feedback was left on our U.S. site (bestvibe.com), but the address displayed seems to be based in the UK.
We want to assure you that your privacy is fully respected. This type of situation has happened before, so we simply want to make sure your request is directed correctly and without delay.
To continue helping you, could you please confirm that your order was made on bestvibe.com?
If that is the case, sharing any one of the following will be enough for us to check your order:
1. Your order ID
2. The email used for your purchase
Once we have this, we'll verify your order immediately and provide the appropriate support.
Thank you for your understanding — we truly hope to resolve this for you very soon.
Best regards，
Bestvibe Customer Service Dept.
Ordered a product,No result no order…Not sure what to do but complain.
Ordered a product,No result no order number.Took my payment then now it is saying I never ordered anything.Tried several times to contact someone....crickets.Beware of the ordering process...I will take this poor review down when I receive some kind of communication.So bad that a Company can stay in business.I did order from "Honey love doll" on point great customer service legitimate business.I feel this may be a scam...
13 October 2025
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry to hear about your experience and apologize that we could not provide you with a fully satisfactory shopping experience.
Normally, after a customer sends us a message, we respond within 24–48 hours. If you did not receive our emails, they may have been blocked by your email service provider due to the nature of the product.
Additionally, once the package is shipped, we always send a notification email to the customer.
After receiving your review, we also sent a message to explain the situation and provide the latest parcel information. However, it has now been five days, and we have not received a response from you. Could you please confirm if you have received the parcel? According to our records, the package was successfully delivered to the destination address and signed for by you.
If you have any further questions, please feel free to contact us.
Best regards，
Bestvibe Customer Service Dept.
good job all the time
26 September 2025
Unprompted review
SCAM SCAM SCAM
These people were out of stock for a month on the item I ordered. Offered to send a different one and pay the two dollar difference, after I was strong armed into leaving a good review. It’s been longer than a month and the replacement item still hasn’t shipped. Poor email communication. DONT BUY FROM GERE. AMAZON IS BETTER FOR THESE ITEMS.
17 July 2025
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We sincerely apologize for the delayed response. This was due to an issue with accessing our email account, which we were only able to resolve this week. As a result, we have been responding to customer emails in the order they were received.
When we read your message and saw that you had already left us a positive review, we immediately processed the shipment, as we also updated you in our previous email. We are not sure why you still changed the review to a negative one and said we forced you to leave a positive review. Besides, you left a new negative review.
We would like to clarify that we never forced you to leave a positive review. Our intention was only to help you save the extra step of paying the price difference. You were always free to either leave a positive review or pay the difference, and the choice was completely yours.
Now that the parcel has already been shipped, we have also sent the tracking information to your email for your privacy. Please check your inbox for confirmation, and hopefully the parcel will reach you very soon!
If you have any further questions, please feel free to contact us at any time.
Best regards，
Bestvibe Customer Service Dept.
Not happy
Not happy. Ordered two items, one turned up and was something I hadn't ordered anyway. Looks like a second rate version of one I had ordered.
16 August 2025
Unprompted review
Reply from Bestvibe
Dear Valued Customer,
We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience.
However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Such as the order number or the email account that you used to place the order.
By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before.
Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry.
Finally, we hope that the problem you encountered will be solved soon.
Best regards，
Bestvibe Customer Service Dept.
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