Bestrealdoll Reviews 

262
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, describing them as beautiful, realistic, and of high quality, often exceeding expectations and matching online descriptions. Many people highlight the exceptional customer service, noting their helpfulness, responsiveness, and professionalism throughout the buying process. However, some customers also noted issues with delivery, such as packages being sent to incorrect addresses or experiencing significant delays. A few people also reported receiving products that were not as advertised or appeared defective, causing dissatisfaction with their order.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the high... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping, prompt... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ordering... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased a custom made AI doll with free delivery option. Max has kindly sent me the pictures and videos of the doll within 10 days of my purchase for my approval, then shipped it via container.... See more

Company replied

Rated 5 out of 5 stars

Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience.... See more

Company replied

Rated 5 out of 5 stars

Fast shipping, and the doll was better than I expected. I didn’t order any modifications this time. I’ve enjoyed dressing her up and having her with me while sleeping. The shipping box was discreet—a... See more

Company replied

Rated 5 out of 5 stars

The first thing is WOW, my doll was delivered a couple weeks ago exceptionally beautiful every day I find her more amazing. I actually look forward to coming home in the evening. Best realdoll now has... See more

Company replied


Company details

  1. Sex Toy Store

Written by the company

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

262 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(262)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased my first doll and…

I recently purchased my first doll and the experience was second to none! Customer service was prompt, communication was very timely and the product was better than images and information. Shipping was on time. Would recommend above all competitors! I will absolutely purchase from BestRealDoll again!

2 August 2024
Unprompted review
Rated 4 out of 5 stars

My husband and I ordered the doll and…

My husband and I ordered the doll and it took almost two months to get it. We knew it was coming from over seas so it would be a while but when it came we were very pleased with it. The doll is very beautiful soft and giggly. To be honest it was even better in person. The down fall of the doll is it’s heavy and the vagina is overly tight. The pros definitely out weigh some of the changes we would make with the doll and will probably order more in the future! She’s worth the wait!

7 June 2024
Unprompted review
Rated 1 out of 5 stars

These guys are borderline scam

These guys are borderline scam, I ordered an doll and I was expecting it to ship out within the timeframe they said and here almost 2 weeks later , nothing has shipped ..when I reached out , they claimed FedEx was the problem. Meanwhile, a label was merely created with FedEx, but FedEx never received the package and they are busy blaming FedEx . they said they would expedite shipping after I complained and they said as soon as they figured out the problem, they shipped out a new one and that was on Friday …today’s Monday. They said I should see the updated tracking and the tracking number still shows that only label was created and FedEx is not in possession of the package yet, they are full of crap and I don’t even think they are a legit company, I’m going to file fraud with my credit card .. Save yourself the money , these other reviews must just be fake from people at the actual company .. or they paid people to write it

28 July 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Update on Aug 15, 2024

I checked that your order was delivered on Aug 6, 2024 by FedEx.

As a seller, we also hope the shipping is fast. We can not control the shipment when the package is in FedEx. We also emailed you the screenshot of the official statement from FedEx regarding a delay in picking up the reshipped order due to an increased volume of shipments around Prime Day. Hope you will like our products and service. Thanks

--------------------------------------------------------------------------------------------

Update on Jul 30, 2024

We sincerely apologize for the delay. As we promised, we have arranged for a replacement order to be shipped to you at no additional cost.

However, we have received an official statement from FedEx regarding a delay in picking up the reshipped order due to an increased volume of shipments around Prime Day. This has unfortunately caused a delay in the expected delivery date.

We assure you that we are handling this situation with the utmost care and attention. We have been in the business of selling dolls for many years and pride ourselves on delivering high-quality products and excellent customer service. All customer reviews are genuine. We are confident in the authenticity of our feedback and are willing to accept any consequences if proven otherwise.

Thank you for your understanding and patience. We are committed to resolving this issue and ensuring your satisfaction.

Rated 5 out of 5 stars

My doll Kristeen

When I first got my doll I was skeptical even though about sending it back as I have a bad back, but told myself to man up, and make it work, so I bought some item for Kristeen(that's the name I gave her) and let me tell you she is cute a d fun and I am glad I did not send her back, and the people at BRD answered every email promptly and my experience was very pleasant even when I put a PO Box for delivery that they could not deliver to, we e-mailed eachother and I got my doll as promised thank very much!!!

12 July 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best. By the way, we have launched a lot of new dolls. Feel free to have a check. Thanks

Rated 2 out of 5 stars

Only my luck

Alright, I posted a few days ago about the issue with the silicone doll's hair. Also, I am pretty confident I know how to care for and comb hair. I've learned some things in my life after 40 years haha. Anyway, please do not take any of this as a personal attack as it is truly my honest opinion and experience. I am sure thousands upon thousands of your customers have experienced no issues. It is honestly just my luck. Anyways, after losing enough hair to make two more dolls, the finger WIRE busted through the "flesh" already. How could it not? Honestly, a terrible finger design. When featuring a skeletal system the comparisons from the doll's piping to our skeletal structure works. But, when you compare the doll's hand structure to a humans it is as if three pipe cleaners were striated together and that is all. Not even a rubber cap on the end off the wire. The legitimate human hand structure should be considered next time, even if the wire were incased within something as simple as a common plastic straw it would have helped significantly. Moving forward but sticking with the mitts, after one day both hands look that of a mentally challenged individual (not being rude, painting a picture). The doll also came with a small tear and somehow has already gotten two more on its backside somehow. And I treat ALL of my belonging like glass. Especially when spending over a grand. I do LOVE the look of the doll but all of these issues happened over the span of a week, and I've only done the deed once. Figure that one out. Wish I could rate higher, but being that this is my first large payment for something entertainment wise, it has scared me enough to be my last. The worst part? It isn't like it's easy to send back or resolve unless spending more money. Other than the things mentioned, A+.

2 July 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thank you for sharing your detailed feedback with us. I truly appreciate your honesty and the time you've taken to provide such thorough insights.

First and foremost, I am deeply sorry for the issues you've experienced with your doll. Your concerns about the hair loss, finger design, and the tears are completely valid, and I understand how frustrating this must be, especially given your careful handling and investment.

Regarding the finger design, I want to let you know that we have been actively working on improving this aspect. We are transitioning away from the wire-wrapped fingers to using finger bones in all our dolls stocked in our overseas warehouses. This new design should prevent the issues you've encountered with the finger wires breaking through the silicone.

As for the tears, while it's uncommon, it can happen. We will gladly assist you in addressing these defects. Please let us know if you would prefer a repair kit or other possible solutions to make this right.

We strive to ensure our products meet the highest standards, and your feedback is invaluable in helping us improve. Again, I apologize for the inconvenience and disappointment caused.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

Almost half of the price of what I paid…

Almost half of the price of what I paid for my first purchase. It has been years, and the quality of engineering has tremendously improved the product. It feels much more realistic, weighs more and is larger and taller. Plus the joints are stronger allowing standing. Polymer engineers did a great job.

12 July 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to improve our quality and service. You can try our premium dolls or customized dolls. By the way, we have launched a lot of new dolls. Feel free to have a check. Thanks

Rated 4 out of 5 stars

Positive Experience

Great experience. She creeped me out at first, but after the first go around those feelings completely went away and I felt much more comfortable with her in my bed. I love wrestling with her to get her into the right positions.

29 June 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

We are so glad that our dolls gave you a good experience. We will continue to do our best. By the way, we have launched a lot of new dolls. Feel free to have a check. Thanks

Rated 5 out of 5 stars

Great experience, and the best deals for dolls

My experience was awesome. Fast shipping on an in-stock US doll (about 1 week). The price was amazing, and doll is beyond my expectations for the price. There is a lot of negative talk about budget doll sellers on forums, so people get scared to order from anything not on the official list of doll sellers on dollforum.com. I think they are trying to keep doll prices high by doing this. Go with Bestrealdolls and save some money, you won't be disappointed.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

quick fast discrete shipping.excellent…

quick fast discrete shipping.excellent doll.made of the best quality and work..doll looks exactly like a real women and feel real.price of the dolls is priced really great and affordable.great customer service.i will be ordering my second doll from them as well.but I'm gonna get me a custom made one.thank the team at best real dolls.

24 June 2024
Unprompted review
Rated 2 out of 5 stars

EU no stock

I bought a doll from European stock to be delivered quickly.

After paying, customer service informed me that they did not have this doll in stock and that they had to send it by boat from China....
I ask to be paid back, they instead offer me to choose another doll in stock at the same price....

I refuse and ask for a refund again, this time they offer to send me the doll I chose by plane from China with less delivery time.
As I clearly understood that they did not want to reimburse me, I accepted but I felt that I didn't really have a choice...
In the end I received the right doll 1 and a half months after my order, they offered me a free option as compensation.

The doll in question is still online and announced in stock in Europe...(irontech jane valentine 150cm)

Even if it ended well for me I do not recommend this seller.

Edit after the answer : Making a stock error happens, leaving a reference that is not in stock is dishonest.

Between my order and the reception you had left this doll in stock, when I wrote here it was still there.
But since your answer I don't see it anymore, I'm happy to see that you finally removed it

12 June 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thank you for your feedback and for sharing your experience with your recent purchase. We sincerely apologize for any inconvenience you encountered during this process. Your comments are important to us and help us improve our services.

I would like to address the concerns you raised and provide some clarity on the situation:

Stock Availability: We regret the inconvenience caused by the initial misunderstanding regarding the stock availability of the doll you ordered. Upon discovering that the doll was not in stock in Europe, we informed you and offered alternatives. We have since taken action to update our online inventory and remove the listing for the doll in question to prevent similar issues in the future.

Order Processing and Delivery Timeline: After you confirmed your acceptance of the alternate delivery method, we started the production process. Here’s a detailed breakdown of the timeline for your order:
Order Confirmation and Preparation: 1 week to confirm and start the production process.
Production Time: The doll was custom-made and required 2 weeks for production to ensure it met the highest quality standards.
Shipping and Delivery: The doll was shipped by air from our factory in China, taking approximately 2 weeks for delivery to your location. And we bear the cost of air freight shipment. You don't need to pay extra cost.

We understand that this entire process took a little over a month. Given that our factory is based in China, we strive to provide the fastest and most reliable service possible, and we believe the delivery time and service quality were quite efficient under these circumstances.

Customer Satisfaction and Compensation: We appreciate your understanding and patience throughout this process. To compensate for the delay, we offered you a free option, and we hope this gesture helped mitigate some of the inconvenience you experienced.

Future Improvements: We are continuously working on improving our inventory management and communication to ensure a better shopping experience for our customers. Your feedback has been invaluable in helping us identify areas for improvement.

While we are pleased that the issue was ultimately resolved and you received the doll as requested, we understand your frustration and sincerely apologize for the inconvenience. We are committed to providing the best possible service to our customers and will continue to make improvements based on your valuable feedback.

Thank you for bringing this to our attention. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to contact us.

Rated 5 out of 5 stars

Beautiful

They took pretty long to ship but the wait was worth it. The doll arrived in peak condition. I thought the site was fake at first because of the gramatical errors on the site but they came through

4 June 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company. I have been a fan of the real doll since I first learned about them in 1999 on the HBO show Real Sex. I always wanted one but never purchased one until a few weeks ago. The order process was easy and she arrived on time as expected. I was completely impressed by the product. She is beautiful, soft, and far more flexible than I even imagined. I am super impressed by product and service. I would 100% recommend this company to anyone interested in purchasing a life-sized doll.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely the best experience!

Absolutely the best experience!
The doll is amazing and the shipping was great.
The packaging was excellent, so good that it took a while to unpack.
I was very hesitant at first to make this purchase but I was pleasantly surprised.
Thank you very much!!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Was skeptical at the beginning.

Was skeptical at the beginning.
But I’ve been doing business with BESTREALDOLL for a while now. I’m waiting on my 4th doll and every single doll I’ve bought from them has blown my expectations out of the water. The dolls are always beautiful and just as described. The customer service is always fast to reply and provide a solution quickly if any problem arises with an order.
100% will continue to buy from them in the near future.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

100% communication and friendly

The staff is always helpful, they help with every step of the process. Great quality product, affordable with fast shipping. I would 100% use this service again, and recommend to anyone close to me.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

My doll is absolutely gorgeous!

The doll I received is absolutely gorgeous. The deep look in her eyes are incredible. I was very skeptical at first but I thought to myself, this is a high-end doll so I’m sure I’ll be happy with it & I was right. She feels very real. Rubbing her from her neck line down to her hands still freaks me out (in a very good way). She just feels very realistic. Now I’m wondering how a full silicone doll would feel. I was so impressed I ordered another doll a week after receiving my first one.
Also, the customer service team is very great. They are very attentive.
Thank you BestRealDoll.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Doll was custom took a long time to get…

Doll was custom took a long time to get to me. But all things considered was well worth it doll is very pretty.. so I will definitely recommend just remember they are on Hong Kong time but will get back to you when they get back to work.

16 April 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We are very sorry for the long time shipment. As a seller, we also hope the shipping company delivers the products to our customers as fast as possible.

Your order is a custom order with custom options shipping from our factory. All custom orders should be confirmed factory pictures by customers first, then we can ship orders out. There are two shipping method options for custom orders:
1. Shipping by air freight (Average 5-10 business days to USA and Europe, etc)
2. Shipping by ocean freight (Average 30 business days to USA/45 business days to Europe, etc);
(After confirming the factory pictures of custom orders)

We will develop more faster shipping methods in the future. Thanks

Rated 5 out of 5 stars

Their products are fantastic!

14 April 2024
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We aim to provide great products at affordable prices to our customers. We have launched a lot of new dolls. Feel free to check on our site. If you have any questions, feel free to contact us. Thanks

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