I've purchased a custom made AI doll with free delivery option. Max has kindly sent me the pictures and videos of the doll within 10 days of my purchase for my approval, then shipped it via container.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience.... See more
Company replied
Fast shipping, and the doll was better than I expected. I didn’t order any modifications this time. I’ve enjoyed dressing her up and having her with me while sleeping. The shipping box was discreet—a... See more
Company replied
The first thing is WOW, my doll was delivered a couple weeks ago exceptionally beautiful every day I find her more amazing. I actually look forward to coming home in the evening. Best realdoll now has... See more
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Company details
Written by the company
BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.
Contact info
MOREPLUS-HC26,13767 Freeway Dr, 90670, Santa Fe Springs, United States
- 14153529161
- andy@bestrealdoll.com
- bestrealdoll.com
4.5
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Best price, great customer service
Best price i could find and great customer service. They stayed on top of fed ex and kept me updated on the progress the whole way.
4 January 2024
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have launched a lot of new dolls on our website bestrealdoll.com. Feel free to check again. Thanks
Once FedEx got their stuff together and…
Once FedEx got their stuff together and I got my doll..Wow! But I tell you what?! Somebody on here said the doll is a workout. They were right! I mean the doll is 90 lbs of dead weight. And it is hard to position her. I mean by the time I got her bent over the couch I was too tired to "love" the doll. But it is nice to have woman that doesn't say anything!!!
4 January 2024
Unprompted review
Reply from Bestrealdoll
Thanks for your order. Different customers like different dolls, we have both lightweight dolls and heavy dolls on our website. So feel free to order a lightweight doll at our website bestrealdoll.com in the future. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to check again. Thanks
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to check again. Thanks
After reading all the positive reviews…
Due to shipping problems I originally posted a bad review however I eventually did get the doll. I didn't know it was the carriers fault because I saw no movement with a package. The doll is as advertised. Not bad at all for the price.
28 December 2023
Unprompted review
Reply from Bestrealdoll
Update on Jan 1, 2024
We sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your package. I completely understand your concerns and share your disappointment in the unexpected delay.
Due to the holiday season and increased order volumes, our shipping partners experienced significant delays that have impacted the delivery times for many of our customers, including yourself. We regret that this has resulted in your package not arriving within the originally estimated timeframe.
Please rest assured that we are actively working with our shipping partners to expedite the delivery of your package. We will do everything in our power to resolve this issue to your satisfaction.
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Update on Jan 3, 2024
I apologize for the inconvenience you have experienced with the delay in receiving your package. I understand your frustration and I assure you that we are doing everything we can to resolve this issue as quickly as possible.
The first package was lost in transit, and as soon as we became aware of the situation, we promptly arranged for a replacement to be shipped to you. However, due to the ongoing holiday season and the associated shipping challenges, it has proven difficult to provide an accurate estimate of the arrival time for the replacement shipment.
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Update on Jan 4, 2024
The package is in transit now! We sincerely apologize for the inconvenience we caused
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Update on Jan 5, 2024
The package is delivered! Please let me know if there's anything else I can help you with!
Not worth the money
Not worth the money. Shipping was pretty fast but quality of doll did not match price. Also customer service not answering me at all. The feet were tore up and the head does not stay on. Also got something slightly different than what was in the pictures.
20 December 2023
Unprompted review
Reply from Bestrealdoll
Update on Jan 2, 2024
Hi, If there is a misunderstanding, we are sorry about it.
After checking with our customer service team. We did reply to you on 29th Dec. with the solution to all your request. Please check the email from service@bestrealdoll and reply to us. Thank you.
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Update on Jan 5, 2024
Could you please reply to our email? So we can help you.
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Update on Jan 11, 2024
Hi, We still haven't receive your email, Please contact our customer service: service@bestrealdoll.com or my email Andy@bestrealdoll.com. If there is any problem, we would be happy to help you. We are looking forward your reply. Thanks
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Update on Jan 16, 2024
Did you contact us? we are still looking for your reply. Please contact asap, so we can help you. Thanks
Great product Great Service
I was hesitant as this wasn't my first doll but first time with this site. But the transaction went smooth and the doll shipped fast and in great condition. The additional head I ordered took some time to get here but from China what do you expect. But they were responsive and polite to every question and concern I was having. I'm gonna be a repeat costumer for sure. Thanks BRD
28 December 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. Any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
Great for the lonely guy out there 😀
Receive the doll fast and safe. Feel real and good for imagination. The doll looks incredible but heavy. Hard to keep it standing.
22 December 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. You need to find out the balance point. Try more tme, then you will be familiar with the standing of the doll.
honest company
honest company. I bought an accessory that was not ready for delivery and they refunded my money quickly! My first experience with them and I recommend them all again.
15 December 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. Any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
Quality products as described
Quick shipping, quality products, great customer service
6 December 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
My first doll purchase experience was great
Ordering from this company was very easy and they were active in emails if they identified any problem was going on. The presentation of the dolls on the pages good and the videos that they show are always helpful as they show you the doll as it will actually look when you buy it. This is very much appreciated where some websites are using AI to make the dolls look better than they actually do. The customer service was great and the product that I received was very high quality and I was very happy with it. I learned a lot through my transaction here and I will buy from them again in the future.
1 December 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. The most important is that the real factory pictures/videos of the dolls are the same as the images. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks.
Attention to details
Attention to details, 157 cm dolls are the best.
30 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
Good price and great quality…
The doll I ordered arrived in pristine condition and with all accessories listed on the Best Real Dolls site. The texture of the skin, soft and life-like to the touch, and from head to toe, her appearance is beautifully sculpted.
Thank you, Best Real Dolls!
My significant other and I are very happy with our choice of doll!
Great quality in their products and awesome customer service. Best Real Dolls is an A+ establishment.
28 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
Final first thoughts.
Not to take away any misery that anyone experienced on this site, but my experience has been pleasant so far. Love my entry level sex doll. She is so hot 🔥 and feels even better. Look forward to doing more business with you guys, thank you. My girlfriend just gave it the stamp of approval when she is away 😄👍🏽
16 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
Amazing true to life!
Amazing true to life. Surprised me. Worth every dime, but don’t know where to hide it from my wife!
10 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks. By the way, you can order a flight case to hide the doll.
I ordered Bertha sex doll November 17
I ordered Bertha sex doll November 17, 2023 and she was delivered November 21, 2023 .... upon opening the box she came in , I fell totally in Love with her 😍😍😍... She is a work of art and Super Sexy!!!! Her hair and face and body is Hotter than the photos on the website...!!!!!!! I will definitely be ordering again ... T.J.
21 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
This product is superior to any other…
This product is superior to any other doll out there. Hands down!
The company and Vita specifically is very nice to work with and you can expect great shipping time and excellent customer service all the way around. Highly recommended!
16 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
100% satisfied
I ordered delilah like a week ago ...it only took one week to be delivered ... the doll just look exactly like the picture,the feeling of the doll is great,i have zero complains ... it took like 2 days to shipped but got delivered in less than week ... i prob will get another one soon ... only thing is doll its kinda heavy but besides that is perfect ... love it
15 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. If you have any questions, feel free to contact us. By the way, we have a lot of new dolls recently. Feel free to have a check. Thanks
I was a bit hesitant when I saw this…
I was a bit hesitant when I saw this doll for such a price but decided to take the chance with a purchase and was not disappointed. Dolls are just as pictured. Dorcas, arrived in a discrete but rather large box. She is quite heavy but realistic and appealing figure and face. Her curly hair is lovely also. Realistic feel. Being lonely having a cuddle Buddie is a wonderful experience. Highly Recommended.
10 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. Any questions, feel free to contact us
The communication from the seller was…
The communication from the seller was quick and very helpful. The product was even better than I could have expected. Overall I can't think of one improvement to cite. The shipping was fast, the product came perfect, beautiful, and more than I expected in quality, the communication and tracking. I will be using this seller again in the future
3 November 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. Any questions, feel free to contact us.
Service was excellent.
Service was excellent.. I emailed, they responded right away. Anyone saying it is a scam has no idea how to place an online order. This company is not only legit, it has the best service I’ve ever come across in ANY industry and the product is so awesome, it’s almost unbelievable! The order is custom, so takes a little while, but is well worth the wait! Best purchase of my life, no exaggeration!!
Beautiful and lovely doll was WAY better than expected! Love it!!
25 October 2023
Unprompted review
Reply from Bestrealdoll
Thanks for your order. Our team will continue to do our best. We have launched new dolls, feel free to have a check. If you have any questions, feel free to contact us. Thanks
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