Bestonlineholidays Reviews 

Eva was very helpful on a particular occasion, generally responsive staff who do their best to help

Best Online Holidays secured us two very good hotels for our holiday in Athens and Santorini. Both were located in very strategic positions where it was easy to access other facilities in the area. The ambience and cleanliness of both hotels were amazing and we looked forward to the breakfast which was served by friendly and very cheerful staff. I particularly like the Hotel Porto-Persissa in Santorini which was a family run business. It was quaint and very very pretty with a four poster bed and a wardrobe that seemed to be straight out of the Chronicles of Narnia. It was fabulous!

In April I booked a city break to krakow with best online holidays, when booking the 4 night break, the call operator was polite well spoken convinced me to upgrade, I also booked transfers to and from the airport. So that my disabled wife would not face problems on arrival in a country we’d not been to before.
On 2nd June 2025, on arrival at krakow, after clearing immigration, we saw many people with name boards, but no one with our name. After looking around and searching we exited the building and called the transfer company HOPPA, arranged by best online holidays on 00441483 802408 at least 5 times over 1hour. First call, I was told the driver was late and will be there in 5 minutes, on the last call, I was told by their operator Mr Lowkush, that he was unable to contact the driver and to get a taxi. I had pre-paid £80 for 2 journeys, for journeys which by UBER would showed up at approximately £16 each way. (Way over priced at £40, what I had paid).
As for the accommodation, we found the sheets had cigarette burns and the cushions/ bedding was burnt and or torn. I’ve still to learn to add photos to my reviews.
This was changed on request on day 3 by domestic services at the hotel. When I complained to HOPPA they sent me a screen-shots of text messages and phone calls claiming to be made to my phone and never received by me. One screenshot at 20:20hrs, our flight arrived at 20:25 we took about 15 minutes to clear immigration, and another screen shot at 23:36hrs. I still ask, why couldn’t the HOPPA operator contact the driver?It would seem that the driver got another fare thinking he would make it back in time but failed to. This company record their calls, I also learned to record calls and intend to pass them on to my credit card issuer.

Eva was able to help me on the short phone call I made, regarding the email address needed for my booking.

We had an absolutely wonderful experience thanks to Anna Pedro. From the very beginning, she went above and beyond to help us plan the perfect holiday. She listened carefully to what we were looking for, gave us thoughtful suggestions, and helped us find not just a great destination, but also an amazing hotel that fit our needs and budget perfectly. Thanks to Anna, our holiday will be stress-free and unforgettable. We couldn’t have done it without her, and we are incredibly grateful for her efforts. Highly recommend her to anyone looking for expert help with travel planning.

Charly was very helpful and made sure all details were correct which was reassuring.

Charly Manning and team are great. Every interaction from my initial booking enquiry has been handled brilliantly.
They even call you back ! How good is that?

Roy Dias and all the staff at best online holiday company are very good and professional service. Thanks

Daniel she made my morning easy as I was stressed that I would not get anyone to understand and seemed such a problem but she has made my day

I just booked my holiday with best online holiday Patrick Breckson (sales department) I hadwonderfulexperience,Patrick one of the best staff he helped me with every thing. I must say he was polite very professional and helpful.
Thank you Patrick.
Customer service need to have some training not very helpful and sometimes they can be bit rude.

Communication with the company was efficient and helpful, there was flexibility and effort put into finding flights at suitable times. Dania was very helpful when we needed assistance with ensuring that we had a room upgrade, and kept us properly informed with emails of confirmation.

Dania helped me with a query. She was friendly and efficient. The perfect combination.

I saw the holiday on TravelZoo and we decided to go - Tobin was very helpful and told us what was needed and that he would send through the details. Today I spoke to Linda Frances who made sure we were still on the phone to ensure that I had the details. She was charming and helpful and asked me to call back if there were any problems - she also gave me another run down of the holiday. It would be good to have the tickets and boarding passes send through a week before.

Dania… I spoke today and she was very helpful very polite and very understandable

SHOCKING!!! BOOKED MY HOLIDAY AND UNFORTUNATELY HAD TO CANCEL DUE TO ME BEING MMADE REDUNDANT, I AM STILL IN THE PROCESS OF TRTING TO GET MY MONEY BCK (WHICH THEY MAKE SOOOOO HARD)
NONE OF CUSTOMER SUPPORT SPEAK VERY GOOD ENGLISH

Fantastic service and resolved all issues and kept us updated .

The attention to detail and proactive approach of Eva Pedro was truly remarkable. She went above and beyond to ensure my issue was resolved. Truly exceptional service. From start to finish she was very friendly, efficient, and genuinely caring. A rare find! I guess she should get some kind of pay rise or an incentive.

Dylan was helpful in forwarding me my travel documents.

Dania, was the very helpful and thoughtful she explained the check in procedure and happy to help me with my query.
She has a wonderful happy disposition and I would recommend her and Best Holidays online for a easy stress-free holiday.

Thanks Eva for all your help in sorting out problems with details during bookings.