Bestonlineholidays Reviews 

1,865
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Tried to book a three day trip to Vienna from Edinburgh. It was an incredible £109 for flights and a highly rated hotel. But they kept saying there was a problem and they would ring back. First they t... See more

Rated 5 out of 5 stars

Eva Pedro was helpful when I phoned from Malta regarding return boarding passes.. The hotel 'Conifer' has offered a good service with food, cleanliness. There has been several school parties which... See more

Rated 5 out of 5 stars

The attention to detail and proactive approach of Eva Pedro was truly remarkable. She went above and beyond to ensure my issue was resolved. Truly exceptional service. From start to finish she was ver... See more

Rated 5 out of 5 stars

Best Online Holidays secured us two very good hotels for our holiday in Athens and Santorini. Both were located in very strategic positions where it was easy to access other facilities in the area. Th... See more

4.2

Great

TrustScore 4 out of 5

2K reviews

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No history of asking for reviews

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4.2

All reviews

(1,865)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I had spoken to a customer service…

I had spoken to a customer service representative by the name of Luke Oldfield who resolved my enquiry efficiently. I had problem with the Booking my Hotel with Balcony which Luke had sorted it for me and then I had a question about check in Baggage which Luke took an additional payment and resolved the whole situation very happily. Luke is an asset to the company. I would recommend Bestonline Holidays to everyone. Edward

7 December 2025
Unprompted review
Rated 2 out of 5 stars

I found this company a very stressful…

I found this company a very stressful company to deal with.
I had to chase them for pretty much every detail of the holiday that we had booked.
Nothing was spontaneous, you would ring to ask them to send some paperwork or checkin details, and the standard response was yes you will get them tomorrow or in 24hours, but that never ever happened. It always required multiple phonecalls/emails.
They did eventually get everything sorted but it was hard work on our part.
Neil seemed to be the most proactive member of staff, so thanks to him for sorting out our boarding passes.
Would I use this company again, a resounding no definitely not.
I really dont like their method of selling holidays.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I have just booked a holiday with Best…

I have just booked a holiday with Best Online Holidays company and feel very satisfied with booking experience and admire of professional level of Mr. Barry Dort, he has given a practical advise and was very helpful with all additional requests during booking process.
Thank you.

13 November 2025
Unprompted review

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